Unable to delete message from Inbox

  • Thread starter Thread starter Guest
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G

Guest

I have read a lot of the many items about this problem but mine is now more
serious.

I tried a fix submitted by Frank Saunders which said to delete the 2 copies
of the Mail database. Having done this Win Mail will not now load at all and
I get the message "Windows Mail could not be started as it is being used by
another program such as a virus scanner." Mine (AVG) is turned off. When
you click OK I then get "Windows Mail could not be started. MSOE.DLL could
not be initialized."

I have several hundred e-mail messages which it seems I may have lost. How
can I reset Windows Mail and make it all work again?
 
P.S. - I have now tried to install Live Mail Beta but it says the Mail Store
is corrupt and Live Mail closes with an error !!!!

PLEASE - how can I restore my e-mails. I am desparate !!
 
I have already read the item you mention but I cannot load Windows Mail to do
the backup of the messages. I have copied the whole Windows Mail folder but
as it seems to have some corruption I'm not sure how much use it will be.
And Live Mail will not run either. What next? Any suggestions?
Robin Winter
 
P.S. again -- I have just restored the Windows Mail folder from my backup
done 3 days ago (by Windows Backup and Restore). Windows Mail now works
again but I have (of course) lost 3 days of messages.

BUT - Live Mail still will not work. After several minutes of trying to
configure itself it just says an error has occurred and the program ends.

I think I will go back to snail mail - at least it used to arrive.

Any further help anyone can give me will be most welcome. I would like to
try Live Mail but it won't let me.
Robin Winter
 
Sounds like Windows Live Mail inherited the corrupted message store
from Windows Mail. Since your emails are already backed up elsewhere,
try deleting the entire Windows Live Mail folder:
C:\Users\username\AppData\Local\Microsoft\Windows Live Mail.

If that doesn't fix WLM, let me know. Or you could hold off for a week
since a newer version of WLM is imminent.

Gary VanderMolen
 
I got so fed up with WLM I uninstalled it, and I have now also deleted the
folder you mentioned. The old Windows Mail is at least working which is
better than nothing.

I won't try WLM again until there is a new version, then see what happens.

Thanks for your help so far
Robin Winter
 
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