Unable to Delete a message in my Inbox

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I received a message last weekend that I moved to a folder, but the heading
for it in my inbox still remains. Whenever I try to delete the line in my
inbox I get an "unknown error" message. The preview pane says this whenever
I highlight the line:

"Message could not be displayed
Windows Mail encountered an unexpected problem while displaying this
message. Check your computer for low memory or low disk space and try again."

I've already searched the discussion forums and it seems to me that my issue
is very close to this issue: http://tinyurl.com/2kedzp

But thankfully my "undeletable" message isn't in my outbox!

I've tried repairing and deleting the windowsmail.msmessagestore file, but
Windows Mail recognizes the change and repairs it back to the old messed up
version. I even tried restoring a previous version of the file with the same
results.

My thinking is that if I can prevent Windows Mail from repairing the file
after I restore an earlier version, I should be ok...am I wrong? If I'm
right, how do I do that?

Or is this something that we need a patch from Microsoft to fix?

Thanks in advance for your help!
 
There is no fix for this currently unless you wish to start over with the
database and wipe it. Otherwise, its better to just mark it as read and
ignore it.

steve
 
Create a new, empty folder to serve as your Mail Store using Windows
Explorer (WinKey+E). Now in Windows Mail, change the Store Folder location
to that new, empty folder. (Tools/Advanced/Maintenance/Store Folder/Change)

Now when you close and reopen Windows Mail, your folders will all be empty
and you can import those you wish to retain using File/Import/Messages,
selecting Windows Mail and point the wizard to the "old" store folder (make
sure you make a note of its location before doing the change) and that
should fix it.

Good luck.
 
Thanks for the help! I tried what you told me, and as soon as I closed
Windows Mail after designating a new store folder, Windows Mail began copying
all files from the old location to the new one. I let it do it, just to see
if it fixed; but I still have the same, undeletable message in my inbox.

So, I erased the copied files, reset the Store File to the original
location, and tried again...but this time I tried hitting "cancel" as it
began to copy files. It said it wouldn't change the Store Folder location
because of it.

Windows Mail sure is stubborn about this! Thanks a lot for the idea
though...it sounded good to me. I think the problem is all the backup built
into Windows Mail makes it impossible to fix it right now. Any ideas on how
to circumvent that?

-ic
 
Move the entire message store contents yourself to another directory under
Documents so that nothing is in the Windows Mail directory. The will
reinitialize the message store. Then you can use File | Import to get the
messages from the older directory, but that is a very drastic move just for
one stuck message.

steve
 
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