Unable to create restore point

  • Thread starter Thread starter Gordon Nelson
  • Start date Start date
G

Gordon Nelson

When I try to create/change a restore point, I get an error box labeled
"System Restore Application."

The message in the box says: System Restore Application has encountered a
problem and needs to close. We are sorry for the inconvenience."

It is suggested that an error report be sent to Microsoft, which I have done
on several occasions.

The "details" of the problem show that the Application Name is rstrui.exe.

Does anybody know of a knowledge base article that deals with this problem?
Better yet, tell me how to fix it.
 
Hi Gordon,

Navigate to C:\WINDOWS\system32\Restore folder and rename rstrui.exe
to rstrui.xxx.
System File Protection should replace it. If it is replaced click on
it and test System Restore.
 
Bert--

Thanks for the help, but it didn't work. Same error message as before. I
would welcome your guidance on the next step, assuming there is one. Have a
good one.

Gordon Nelson
 
Bert--

I have followed your system restore link and also looked at the event
viewer. I think I am getting in over my head and I believe in my gut that
there are a number of interrelated problems that are tied together down in
the bowels of the operating system. (WinXP OEM with all MS service packs and
updates.)

I am inclined at this point to reinstall the OEM OS and then download all
the updates, etc., again.

Alternatively, I could go out and buy a MS WinXP upgrade/SP2 disk and go
with that.

I have unloaded and removed all of the Symantec software and am still unable
to reinstall Norton Internet Security, etc. Otherwise, everything works OK.
As best I can tell, I have not lost any data. If I do a repair reinstall
over the existing installation (OEM) what kind of problems do I have?
 
Hi Gordon,

So you are saying you reinstalled System Restore and the problem
persists, correct?
 
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