Unable to create a functional Exchange client in Outlook 2003

  • Thread starter Thread starter Jim Walsh
  • Start date Start date
J

Jim Walsh

We are interested in sharing Outlook calendars in our network. The
University has an Exchange Server to provide e-mail services. I don't know
the version of Exchange Server, but I suspect 2000.

We have 5 WinXP computers. All have Outlook 2003 installed. I have been
successful in configuring 4 of them as Exchange clients. These machines
successfuly use e-mail and are able to share calendars.

My method of setting up the Outlook accounts as Exchange clients is as
follows:

1. All machines are already configured to connect to the Exchange Server as
IMAP clients. Sending and receiving e-mail is fine.
2. With Outlook closed, I use the Windows Mail control panel to create an
Exchange Server client account. I enter the full domain name of the server,
and the e-mail name of the user. I then click on the "Check Name" button.
After a few seconds, the name changes to the user's full name, underlined,
and the server address is presented underlined. The "Use Cached Exchange
mode" is checked. I click on More settings, and accept all of the default
settings. I then click on Next and Finish.
3. I then start Outlook, and observe the Exchange client folder set using
the name "Mailbox - <user's name"

The fifth, problem computer acts as follows. I set up the account as
described above.

I then start Outlook. While the Outlook logo is still on the screen, A
dialog box comes up with "Microsoft Exchange Server" in the title bar, and
the full domain address of the exchange server(underlined), and the Mailbox
name (also underlined). I click on OK. (I note here that I do not get this
dialog box on any of the other machines that are successfully configured.)

When the normal Outlook screen comes up, the navigation pane shows 3 sets of
folders: Personal Folders. "Mailbox - <user's name>", and <Name of the IMAP
client>. Both the personal folders and the IMAP folders are functional. If I
send this user an e-mail, it shows up in his IMAP inbox.

However, the folders named "Mailbox - <user's name>" are not functional. If
I click on them, I get the following error message: "The set of folders
could not be opened. The server is not available. Contact your administrator
if this condition persists."

I have configured this Outlook client for logging, but the log files don't
seem to have any errors in them.

We have tried a different client computer, and were successful in setting up
this user's Exchange client account on that computer. This confirms that the
problem is in the user's computer and not the Exchange server itself.

I would appreciate help in getting this user's Exchange client account set
up in Outlook.

Thanks for your help.

Jim
 
Try a new profile on the troublesome computer. That message usually
indicates a damaged mail profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jim Walsh asked:

| We are interested in sharing Outlook calendars in our network. The
| University has an Exchange Server to provide e-mail services. I don't
| know the version of Exchange Server, but I suspect 2000.
|
| We have 5 WinXP computers. All have Outlook 2003 installed. I have
| been successful in configuring 4 of them as Exchange clients. These
| machines successfuly use e-mail and are able to share calendars.
|
| My method of setting up the Outlook accounts as Exchange clients is as
| follows:
|
| 1. All machines are already configured to connect to the Exchange
| Server as IMAP clients. Sending and receiving e-mail is fine.
| 2. With Outlook closed, I use the Windows Mail control panel to
| create an Exchange Server client account. I enter the full domain
| name of the server, and the e-mail name of the user. I then click on
| the "Check Name" button. After a few seconds, the name changes to the
| user's full name, underlined, and the server address is presented
| underlined. The "Use Cached Exchange mode" is checked. I click on
| More settings, and accept all of the default settings. I then click
| on Next and Finish.
| 3. I then start Outlook, and observe the Exchange client folder set
| using the name "Mailbox - <user's name"
|
| The fifth, problem computer acts as follows. I set up the account as
| described above.
|
| I then start Outlook. While the Outlook logo is still on the screen, A
| dialog box comes up with "Microsoft Exchange Server" in the title
| bar, and the full domain address of the exchange server(underlined),
| and the Mailbox name (also underlined). I click on OK. (I note here
| that I do not get this dialog box on any of the other machines that
| are successfully configured.)
|
| When the normal Outlook screen comes up, the navigation pane shows 3
| sets of folders: Personal Folders. "Mailbox - <user's name>", and
| <Name of the IMAP client>. Both the personal folders and the IMAP
| folders are functional. If I send this user an e-mail, it shows up in
| his IMAP inbox.
|
| However, the folders named "Mailbox - <user's name>" are not
| functional. If I click on them, I get the following error message:
| "The set of folders could not be opened. The server is not available.
| Contact your administrator if this condition persists."
|
| I have configured this Outlook client for logging, but the log files
| don't seem to have any errors in them.
|
| We have tried a different client computer, and were successful in
| setting up this user's Exchange client account on that computer. This
| confirms that the problem is in the user's computer and not the
| Exchange server itself.
|
| I would appreciate help in getting this user's Exchange client
| account set up in Outlook.
|
| Thanks for your help.
|
| Jim
 
Milly,

Thanks for your reply to my posting.

Could you post a good reference on Outlook profiles? How would a new profile
impact the user's existing mail accounts and folders?

Jim


"Milly Staples [MVP - Outlook]"
Try a new profile on the troublesome computer. That message usually
indicates a damaged mail profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jim Walsh asked:

| We are interested in sharing Outlook calendars in our network. The
| University has an Exchange Server to provide e-mail services. I don't
| know the version of Exchange Server, but I suspect 2000.
|
| We have 5 WinXP computers. All have Outlook 2003 installed. I have
| been successful in configuring 4 of them as Exchange clients. These
| machines successfuly use e-mail and are able to share calendars.
|
| My method of setting up the Outlook accounts as Exchange clients is as
| follows:
|
| 1. All machines are already configured to connect to the Exchange
| Server as IMAP clients. Sending and receiving e-mail is fine.
| 2. With Outlook closed, I use the Windows Mail control panel to
| create an Exchange Server client account. I enter the full domain
| name of the server, and the e-mail name of the user. I then click on
| the "Check Name" button. After a few seconds, the name changes to the
| user's full name, underlined, and the server address is presented
| underlined. The "Use Cached Exchange mode" is checked. I click on
| More settings, and accept all of the default settings. I then click
| on Next and Finish.
| 3. I then start Outlook, and observe the Exchange client folder set
| using the name "Mailbox - <user's name"
|
| The fifth, problem computer acts as follows. I set up the account as
| described above.
|
| I then start Outlook. While the Outlook logo is still on the screen, A
| dialog box comes up with "Microsoft Exchange Server" in the title
| bar, and the full domain address of the exchange server(underlined),
| and the Mailbox name (also underlined). I click on OK. (I note here
| that I do not get this dialog box on any of the other machines that
| are successfully configured.)
|
| When the normal Outlook screen comes up, the navigation pane shows 3
| sets of folders: Personal Folders. "Mailbox - <user's name>", and
| <Name of the IMAP client>. Both the personal folders and the IMAP
| folders are functional. If I send this user an e-mail, it shows up in
| his IMAP inbox.
|
| However, the folders named "Mailbox - <user's name>" are not
| functional. If I click on them, I get the following error message:
| "The set of folders could not be opened. The server is not available.
| Contact your administrator if this condition persists."
|
| I have configured this Outlook client for logging, but the log files
| don't seem to have any errors in them.
|
| We have tried a different client computer, and were successful in
| setting up this user's Exchange client account on that computer. This
| confirms that the problem is in the user's computer and not the
| Exchange server itself.
|
| I would appreciate help in getting this user's Exchange client
| account set up in Outlook.
|
| Thanks for your help.
|
| Jim
Click to expand...
 
http://office.microsoft.com/en-us/assistance/HA011471581033.aspx When you
create a new mail profile, simply configure it to use the existing data
store used by the current profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jim Walsh asked:

| Milly,
|
| Thanks for your reply to my posting.
|
| Could you post a good reference on Outlook profiles? How would a new
| profile impact the user's existing mail accounts and folders?
|
| Jim
|
|
| "Milly Staples [MVP - Outlook]"
| || Try a new profile on the troublesome computer. That message usually
|| indicates a damaged mail profile.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Jim Walsh asked:
||
||| We are interested in sharing Outlook calendars in our network. The
||| University has an Exchange Server to provide e-mail services. I
||| don't know the version of Exchange Server, but I suspect 2000.
|||
||| We have 5 WinXP computers. All have Outlook 2003 installed. I have
||| been successful in configuring 4 of them as Exchange clients. These
||| machines successfuly use e-mail and are able to share calendars.
|||
||| My method of setting up the Outlook accounts as Exchange clients is
||| as follows:
|||
||| 1. All machines are already configured to connect to the Exchange
||| Server as IMAP clients. Sending and receiving e-mail is fine.
||| 2. With Outlook closed, I use the Windows Mail control panel to
||| create an Exchange Server client account. I enter the full domain
||| name of the server, and the e-mail name of the user. I then click on
||| the "Check Name" button. After a few seconds, the name changes to
||| the user's full name, underlined, and the server address is
||| presented underlined. The "Use Cached Exchange mode" is checked. I
||| click on More settings, and accept all of the default settings. I
||| then click on Next and Finish.
||| 3. I then start Outlook, and observe the Exchange client folder set
||| using the name "Mailbox - <user's name"
|||
||| The fifth, problem computer acts as follows. I set up the account as
||| described above.
|||
||| I then start Outlook. While the Outlook logo is still on the
||| screen, A dialog box comes up with "Microsoft Exchange Server" in
||| the title bar, and the full domain address of the exchange
||| server(underlined), and the Mailbox name (also underlined). I click
||| on OK. (I note here that I do not get this dialog box on any of the
||| other machines that are successfully configured.)
|||
||| When the normal Outlook screen comes up, the navigation pane shows 3
||| sets of folders: Personal Folders. "Mailbox - <user's name>", and
||| <Name of the IMAP client>. Both the personal folders and the IMAP
||| folders are functional. If I send this user an e-mail, it shows up
||| in his IMAP inbox.
|||
||| However, the folders named "Mailbox - <user's name>" are not
||| functional. If I click on them, I get the following error message:
||| "The set of folders could not be opened. The server is not
||| available. Contact your administrator if this condition persists."
|||
||| I have configured this Outlook client for logging, but the log files
||| don't seem to have any errors in them.
|||
||| We have tried a different client computer, and were successful in
||| setting up this user's Exchange client account on that computer.
||| This confirms that the problem is in the user's computer and not the
||| Exchange server itself.
|||
||| I would appreciate help in getting this user's Exchange client
||| account set up in Outlook.
|||
||| Thanks for your help.
|||
||| Jim
 
Milly,

I created a new profile on that computer for that user using the Mail Setup
control panel. I then added a new e-mail account, a Microsoft Exchange
Server account. That setup apparently went OK, no error messages. However,
when I started Outlook, I got the following message:

"Unable to open your default e-mail folders. You must connect to your
Microsoft Exchange Server computer with the current profile before you can
synchronize your folders with your offline folder file."

When I click the OK button, Outlook closes.

Now what??

Thanks again for your help.

Jim



"Milly Staples [MVP - Outlook]"
Try a new profile on the troublesome computer. That message usually
indicates a damaged mail profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jim Walsh asked:

| We are interested in sharing Outlook calendars in our network. The
| University has an Exchange Server to provide e-mail services. I don't
| know the version of Exchange Server, but I suspect 2000.
|
| We have 5 WinXP computers. All have Outlook 2003 installed. I have
| been successful in configuring 4 of them as Exchange clients. These
| machines successfuly use e-mail and are able to share calendars.
|
| My method of setting up the Outlook accounts as Exchange clients is as
| follows:
|
| 1. All machines are already configured to connect to the Exchange
| Server as IMAP clients. Sending and receiving e-mail is fine.
| 2. With Outlook closed, I use the Windows Mail control panel to
| create an Exchange Server client account. I enter the full domain
| name of the server, and the e-mail name of the user. I then click on
| the "Check Name" button. After a few seconds, the name changes to the
| user's full name, underlined, and the server address is presented
| underlined. The "Use Cached Exchange mode" is checked. I click on
| More settings, and accept all of the default settings. I then click
| on Next and Finish.
| 3. I then start Outlook, and observe the Exchange client folder set
| using the name "Mailbox - <user's name"
|
| The fifth, problem computer acts as follows. I set up the account as
| described above.
|
| I then start Outlook. While the Outlook logo is still on the screen, A
| dialog box comes up with "Microsoft Exchange Server" in the title
| bar, and the full domain address of the exchange server(underlined),
| and the Mailbox name (also underlined). I click on OK. (I note here
| that I do not get this dialog box on any of the other machines that
| are successfully configured.)
|
| When the normal Outlook screen comes up, the navigation pane shows 3
| sets of folders: Personal Folders. "Mailbox - <user's name>", and
| <Name of the IMAP client>. Both the personal folders and the IMAP
| folders are functional. If I send this user an e-mail, it shows up in
| his IMAP inbox.
|
| However, the folders named "Mailbox - <user's name>" are not
| functional. If I click on them, I get the following error message:
| "The set of folders could not be opened. The server is not available.
| Contact your administrator if this condition persists."
|
| I have configured this Outlook client for logging, but the log files
| don't seem to have any errors in them.
|
| We have tried a different client computer, and were successful in
| setting up this user's Exchange client account on that computer. This
| confirms that the problem is in the user's computer and not the
| Exchange server itself.
|
| I would appreciate help in getting this user's Exchange client
| account set up in Outlook.
|
| Thanks for your help.
|
| Jim
Click to expand...
 
A follow-up to this posting:

I note that the user's profile folder contains a new OST file with today's
date and time, but its size is 0.

Jim

Jim Walsh said:
Milly,

I created a new profile on that computer for that user using the Mail
Setup control panel. I then added a new e-mail account, a Microsoft
Exchange Server account. That setup apparently went OK, no error messages.
However, when I started Outlook, I got the following message:

"Unable to open your default e-mail folders. You must connect to your
Microsoft Exchange Server computer with the current profile before you can
synchronize your folders with your offline folder file."

When I click the OK button, Outlook closes.

Now what??

Thanks again for your help.

Jim



"Milly Staples [MVP - Outlook]"
Try a new profile on the troublesome computer. That message usually
indicates a damaged mail profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jim Walsh asked:

| We are interested in sharing Outlook calendars in our network. The
| University has an Exchange Server to provide e-mail services. I don't
| know the version of Exchange Server, but I suspect 2000.
|
| We have 5 WinXP computers. All have Outlook 2003 installed. I have
| been successful in configuring 4 of them as Exchange clients. These
| machines successfuly use e-mail and are able to share calendars.
|
| My method of setting up the Outlook accounts as Exchange clients is as
| follows:
|
| 1. All machines are already configured to connect to the Exchange
| Server as IMAP clients. Sending and receiving e-mail is fine.
| 2. With Outlook closed, I use the Windows Mail control panel to
| create an Exchange Server client account. I enter the full domain
| name of the server, and the e-mail name of the user. I then click on
| the "Check Name" button. After a few seconds, the name changes to the
| user's full name, underlined, and the server address is presented
| underlined. The "Use Cached Exchange mode" is checked. I click on
| More settings, and accept all of the default settings. I then click
| on Next and Finish.
| 3. I then start Outlook, and observe the Exchange client folder set
| using the name "Mailbox - <user's name"
|
| The fifth, problem computer acts as follows. I set up the account as
| described above.
|
| I then start Outlook. While the Outlook logo is still on the screen, A
| dialog box comes up with "Microsoft Exchange Server" in the title
| bar, and the full domain address of the exchange server(underlined),
| and the Mailbox name (also underlined). I click on OK. (I note here
| that I do not get this dialog box on any of the other machines that
| are successfully configured.)
|
| When the normal Outlook screen comes up, the navigation pane shows 3
| sets of folders: Personal Folders. "Mailbox - <user's name>", and
| <Name of the IMAP client>. Both the personal folders and the IMAP
| folders are functional. If I send this user an e-mail, it shows up in
| his IMAP inbox.
|
| However, the folders named "Mailbox - <user's name>" are not
| functional. If I click on them, I get the following error message:
| "The set of folders could not be opened. The server is not available.
| Contact your administrator if this condition persists."
|
| I have configured this Outlook client for logging, but the log files
| don't seem to have any errors in them.
|
| We have tried a different client computer, and were successful in
| setting up this user's Exchange client account on that computer. This
| confirms that the problem is in the user's computer and not the
| Exchange server itself.
|
| I would appreciate help in getting this user's Exchange client
| account set up in Outlook.
|
| Thanks for your help.
|
| Jim
Click to expand...
Click to expand...
 
Another follow-up detail:

Just now, when I created the Microsoft Exchange Server account, I did click
the check name button, and the result was that both the server and the user
names became underlined. So, the Exchange server did recognize the user.

Jim


Jim Walsh said:
Milly,

I created a new profile on that computer for that user using the Mail
Setup control panel. I then added a new e-mail account, a Microsoft
Exchange Server account. That setup apparently went OK, no error messages.
However, when I started Outlook, I got the following message:

"Unable to open your default e-mail folders. You must connect to your
Microsoft Exchange Server computer with the current profile before you can
synchronize your folders with your offline folder file."

When I click the OK button, Outlook closes.

Now what??

Thanks again for your help.

Jim



"Milly Staples [MVP - Outlook]"
Try a new profile on the troublesome computer. That message usually
indicates a damaged mail profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jim Walsh asked:

| We are interested in sharing Outlook calendars in our network. The
| University has an Exchange Server to provide e-mail services. I don't
| know the version of Exchange Server, but I suspect 2000.
|
| We have 5 WinXP computers. All have Outlook 2003 installed. I have
| been successful in configuring 4 of them as Exchange clients. These
| machines successfuly use e-mail and are able to share calendars.
|
| My method of setting up the Outlook accounts as Exchange clients is as
| follows:
|
| 1. All machines are already configured to connect to the Exchange
| Server as IMAP clients. Sending and receiving e-mail is fine.
| 2. With Outlook closed, I use the Windows Mail control panel to
| create an Exchange Server client account. I enter the full domain
| name of the server, and the e-mail name of the user. I then click on
| the "Check Name" button. After a few seconds, the name changes to the
| user's full name, underlined, and the server address is presented
| underlined. The "Use Cached Exchange mode" is checked. I click on
| More settings, and accept all of the default settings. I then click
| on Next and Finish.
| 3. I then start Outlook, and observe the Exchange client folder set
| using the name "Mailbox - <user's name"
|
| The fifth, problem computer acts as follows. I set up the account as
| described above.
|
| I then start Outlook. While the Outlook logo is still on the screen, A
| dialog box comes up with "Microsoft Exchange Server" in the title
| bar, and the full domain address of the exchange server(underlined),
| and the Mailbox name (also underlined). I click on OK. (I note here
| that I do not get this dialog box on any of the other machines that
| are successfully configured.)
|
| When the normal Outlook screen comes up, the navigation pane shows 3
| sets of folders: Personal Folders. "Mailbox - <user's name>", and
| <Name of the IMAP client>. Both the personal folders and the IMAP
| folders are functional. If I send this user an e-mail, it shows up in
| his IMAP inbox.
|
| However, the folders named "Mailbox - <user's name>" are not
| functional. If I click on them, I get the following error message:
| "The set of folders could not be opened. The server is not available.
| Contact your administrator if this condition persists."
|
| I have configured this Outlook client for logging, but the log files
| don't seem to have any errors in them.
|
| We have tried a different client computer, and were successful in
| setting up this user's Exchange client account on that computer. This
| confirms that the problem is in the user's computer and not the
| Exchange server itself.
|
| I would appreciate help in getting this user's Exchange client
| account set up in Outlook.
|
| Thanks for your help.
|
| Jim
Click to expand...
Click to expand...
 
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