Unable to connect to windows update

  • Thread starter Thread starter Jim P
  • Start date Start date
J

Jim P

I have a new computer running XP. It is on a home LAN
with 4 other computers connect via a Linksys router to a
DSL line. I use AOL. I cannot get my new computer to do
automatic updates, download anything from Microsoft or
even register my version of XP. I keep getting server not
found or "0x800a138f" messages. All other computers on
the network work fine and I get the automatic updates and
was able to register online. I tried to download SP1a
from microsoft but that even bombed with a server not
found. Even when I am logged on using AOL and try I get a
message unable to connect to the internet, try dialup.
Any ideas?
 
Hi,

First, try accessing the microsoft sites through Internet Explorer rather
than the AOL interface, this is a known issue. Second, 0x800A138F is a
generic error, we need something more specific.

Open Windows Explorer to C:\Windows and locate the windowsupdate.log scroll
to the bottom and look at the last error codes. Post back with that they
are.

Also, see if this helps:
http://www.updatexp.com/0x800A138F.html

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone
 
-----Original Message-----
Hi,

First, try accessing the microsoft sites through Internet Explorer rather
than the AOL interface, this is a known issue. Second, 0x800A138F is a
generic error, we need something more specific.

Open Windows Explorer to C:\Windows and locate the windowsupdate.log scroll
to the bottom and look at the last error codes. Post back with that they
are.

Also, see if this helps:
http://www.updatexp.com/0x800A138F.html

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone






.
Click to expand...
Below is the log file. I tried going through the explorer
and it failed. Thanks for the help.
****************************************
11/16/2003, 11:57
****************************************
DuIsSupported()
~DuIsSupported() (20 msecs)
DuInitialize()
DuInitialize()
DownloadFile()
Downloading file URL
http://windowsupdate.microsoft.com/ident.cab
OpenHttpConnection()
ERROR - HttpSendRequest
Failed, Error 12002
~OpenHttpConnection() (21140
msecs)
ERROR - OpenHttpConnection
Failed, Error 12002
~DownloadFile() (21140 msecs)
ERROR - Establish Connection Failed,
unable to continue
~DuInitialize() (21300 msecs)
~DuInitialize() (21300 msecs)
 
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