Unable to connect to Microsoft Office online

  • Thread starter Thread starter tsc
  • Start date Start date
T

tsc

I have recently started using Word 2003 which is part of Microsoft Office
Professional Edition 2003. When I open the help pane and do a search I
always see 'Unable to connect to Microsoft Office online'. I have followed
up all the leads I can think of and have Googled for the problem. Nothing
so far has worked.

I'd welcome ideas on what might be causing this problem.

Steve
 
G'Day TSC,

Since you can Google, your Internet connection is clearly ok.

Check you firewall settings - Word may be a blocked program.
 
Pat,

Thanks for the suggestion. I have looked for this kind of thing before but
it won't harm to do so again. I suspect it must be some setting of mine
which is too aggressive for Word online help and is stopping it functioning.
Everything else is fine. But I am blowed if I can find it. In my Agnitum
Outpost Firewall I have made WinWord.exe a Trusted Application. And I have
also added WinWord.exe as an exception in my Windows Firewall. Do I need to
include anything else?

Steve
 
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