Unable to Connect to IE Explorer (Though not a Modem or Router Iss

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

An agent from my ISP explained that after running a test to determine that
neither the modem or router I use for my connection (which were both running
fine, as could be partly explained by the fact that the other browser I have
(Firefox) was able to connect to online sites just fine), she felt that my
copy of IE Explorer (6) might be corrupt due to some Motherboard/BIOS issues
I had to have corrected on this computer for which IE Explorer's connectivity
doesn't seem able to function.

I have tried downloading the Internet Explorer 6 Service Pack 1 in order to
re-install the program, but the setup utility cannot be run when I try to
open it as it explains that a newer version of Internet Explorer is already
installed. I'm not sure how to uninstall this application; it doesn't exist
on the list populated in "Change or Remove Programs" from the Add or Remove
Programs utility, and for the "Windows Component Wizard" it only allows me to
either add or remove the IE Explorer icons from the Desktop and the Start
Menu. Can anyone please help me out?
 
Hi Alex :-)

You don't mention which version of Windows you have, but, according to your
information below that you can not find the Internet Explorer listed in the
Add/Remove programs, I am assuming that you have Windows XP. IE is a core
part of the Windows XP operating program, thus, IE is not a separate
program, therefore, will not show as a separate program in the Add/Remove
Programs list itself.

Try the following utility to enable you to reinstall the IE in XP:

Kelly's site has a fix which changes the IsInstalled flag value to 0. =
This enables reinstallation of IE. =
http://www.kellys-korner-xp.com/reg...s/ieinstall.reg

Just download and double-click, then proceed to reinstall IE.

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
Thanks for posting! I really appreciate the help :) I only wish I were able
to connect to the site, however, as the server appears to be down.

Jan Il said:
Hi Alex :-)

You don't mention which version of Windows you have, but, according to your
information below that you can not find the Internet Explorer listed in the
Add/Remove programs, I am assuming that you have Windows XP. IE is a core
part of the Windows XP operating program, thus, IE is not a separate
program, therefore, will not show as a separate program in the Add/Remove
Programs list itself.

Try the following utility to enable you to reinstall the IE in XP:

Kelly's site has a fix which changes the IsInstalled flag value to 0. =
This enables reinstallation of IE. =
http://www.kellys-korner-xp.com/reg...s/ieinstall.reg

Just download and double-click, then proceed to reinstall IE.

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm



Alex said:
An agent from my ISP explained that after running a test to determine that
neither the modem or router I use for my connection (which were both
running
fine, as could be partly explained by the fact that the other browser I
have
(Firefox) was able to connect to online sites just fine), she felt that my
copy of IE Explorer (6) might be corrupt due to some Motherboard/BIOS
issues
I had to have corrected on this computer for which IE Explorer's
connectivity
doesn't seem able to function.

I have tried downloading the Internet Explorer 6 Service Pack 1 in order
to
re-install the program, but the setup utility cannot be run when I try to
open it as it explains that a newer version of Internet Explorer is
already
installed. I'm not sure how to uninstall this application; it doesn't
exist
on the list populated in "Change or Remove Programs" from the Add or
Remove
Programs utility, and for the "Windows Component Wizard" it only allows me
to
either add or remove the IE Explorer icons from the Desktop and the Start
Menu. Can anyone please help me out?
Click to expand...
Click to expand...
 
Oh, nevermind, didn't bother to check to see if the link was just incomplete
in one area. I'll try searching that site for the solution; thanks for your
help.
 
Boy, another message. Ok. So, I tried saving the link directly to the desktop
(lo' and behold it was apparently an application itself) and then running the
application, but then I received a Windows prompt which stated the following:
"Cannot import (Link to the File on the Hard Drive): The specified file is
not a registry script. You can only import binary registry files from within
the registry editor."

So are there any other steps I can take that you know of to sort this out? I
think another "Thank You for Making My Day!" is in order; hope you're not
getting tired of them yet.
 
Hi Alex :-)

It is sounding more and more like you have some form of malware on your
system, as this error is often associated with spyware or malware. Try the
following to clean your machine and see if that resolves the problem. Even
if you have tried some of the programs, such as AdAware or SpyBot, if you
have not run them fully updated and in Safe Mode, please do so again. There
are some types of malware that hides in Windows files when it is in use, and
running in Safe Mode, which bypasses loading Windows will allow the programs
to detect and remove them. If not removed properly, some variants can
continue to replicate themselves every time you reboot, reinfecting you
machine when you think it should be clean.

Courtesy of Frank Saunders -

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

Help with Hijackware
All MS - MVP Sites.
(http://aumha.org/a/parasite.htm)
(http://aumha.org/a/quickfix.htm)
(http://mvps.org/winhelp2002/unwanted.htm)
(http://inetexplorer.mvps.org/Darnit.htm)
(http://www.mvps.org/sramesh2k/Malware_Defence.htm)

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
I'm still getting the same message unfortunately when I try running the
IE6Setup (Setup cannot continue, a newer version of Explorer has been
detected etc.) even though once the desktop was loaded a prompt came up that
stated that IE was removed.
 
That's rather hard for me to believe, as my computer had its entire hard
drive swiped just before I received it back due to a Motherboard/BIOS issue
which prevented it from so much as booting. The only applications I've
downloded since are for gaming (Warcraft III, World of Warcraft), one for
images (use it convert images - IrfranView), and two Spyware removing apps.
(Ad-aware and Spybot - Search and Destroy). It came installed with the latest
Norton AntiVirus Edition and given that it's constantly active and that there
has been no warning of any malware/spyware/viruses coming up on the system,
it just seems highly unlikely. Would there be any way to just diretly remove
all of the IE files associated with the computer (without it suffering any
lasting farm) and then running the re-installation program?

Jan Il said:
Hi Alex :-)

It is sounding more and more like you have some form of malware on your
system, as this error is often associated with spyware or malware. Try the
following to clean your machine and see if that resolves the problem. Even
if you have tried some of the programs, such as AdAware or SpyBot, if you
have not run them fully updated and in Safe Mode, please do so again. There
are some types of malware that hides in Windows files when it is in use, and
running in Safe Mode, which bypasses loading Windows will allow the programs
to detect and remove them. If not removed properly, some variants can
continue to replicate themselves every time you reboot, reinfecting you
machine when you think it should be clean.

Courtesy of Frank Saunders -

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

Help with Hijackware
All MS - MVP Sites.
(http://aumha.org/a/parasite.htm)
(http://aumha.org/a/quickfix.htm)
(http://mvps.org/winhelp2002/unwanted.htm)
(http://inetexplorer.mvps.org/Darnit.htm)
(http://www.mvps.org/sramesh2k/Malware_Defence.htm)

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm


Boy, another message. Ok. So, I tried saving the link directly to the
desktop
(lo' and behold it was apparently an application itself) and then running
the
application, but then I received a Windows prompt which stated the
following:
"Cannot import (Link to the File on the Hard Drive): The specified file is
not a registry script. You can only import binary registry files from
within
the registry editor."

So are there any other steps I can take that you know of to sort this out?
I
think another "Thank You for Making My Day!" is in order; hope you're not
getting tired of them yet.
Click to expand...
Click to expand...
 
Hi Alex :-)

You still have not told us what version of Windows you are using, and that
can make a very big difference in whether or not you can remove IE. If you
have XP, the answer is no, as IE is a core part of that program and if you
try to remove any of the files you will serious damage the operating system.
You can repair it but not remove it.

As for the malware issue. An Anti-virus can not and will not detect or
remove most spyware, malware, Trojans and other types of such scumware,
therefore, the fact that you AV has not sounded an alert that you have
something nasty on your system does not in any way mean that you may not.
And..be aware, it only takes one trip to the Internet for you to be
vulnerable to all sorts of scumware, and that is with any browser these
days. So, yes, it is indeed possible for you to have contracted some sort of
warez that could be causing the problem in this short a time, even if it was
a brand new machine.

As you have still not provided the version of Windows you are using, and
having given you as much general and topical information as I can up to this
point, I don't feel comfortable providing any further advice until I know
for sure which Windows version you are using.

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

That's rather hard for me to believe, as my computer had its entire hard
drive swiped just before I received it back due to a Motherboard/BIOS
issue
which prevented it from so much as booting. The only applications I've
downloded since are for gaming (Warcraft III, World of Warcraft), one for
images (use it convert images - IrfranView), and two Spyware removing
apps.
(Ad-aware and Spybot - Search and Destroy). It came installed with the
latest
Norton AntiVirus Edition and given that it's constantly active and that
there
has been no warning of any malware/spyware/viruses coming up on the
system,
it just seems highly unlikely. Would there be any way to just diretly
remove
all of the IE files associated with the computer (without it suffering any
lasting farm) and then running the re-installation program?

Jan Il said:
Hi Alex :-)

It is sounding more and more like you have some form of malware on your
system, as this error is often associated with spyware or malware. Try
the
following to clean your machine and see if that resolves the problem.
Even
if you have tried some of the programs, such as AdAware or SpyBot, if you
have not run them fully updated and in Safe Mode, please do so again.
There
are some types of malware that hides in Windows files when it is in use,
and
running in Safe Mode, which bypasses loading Windows will allow the
programs
to detect and remove them. If not removed properly, some variants can
continue to replicate themselves every time you reboot, reinfecting you
machine when you think it should be clean.

Courtesy of Frank Saunders -

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

Help with Hijackware
All MS - MVP Sites.
(http://aumha.org/a/parasite.htm)
(http://aumha.org/a/quickfix.htm)
(http://mvps.org/winhelp2002/unwanted.htm)
(http://inetexplorer.mvps.org/Darnit.htm)
(http://www.mvps.org/sramesh2k/Malware_Defence.htm)

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm


Boy, another message. Ok. So, I tried saving the link directly to the
desktop
(lo' and behold it was apparently an application itself) and then
running
the
application, but then I received a Windows prompt which stated the
following:
"Cannot import (Link to the File on the Hard Drive): The specified file
is
not a registry script. You can only import binary registry files from
within
the registry editor."

So are there any other steps I can take that you know of to sort this
out?
I
think another "Thank You for Making My Day!" is in order; hope you're
not
getting tired of them yet.
Click to expand...
Click to expand...
Click to expand...
 
Yeah, thanks for being so blunt, lol. I probably would have continued
forgetting to mention it otherwise. Yes, the operating system is Windows XP
Home Edition.
 
Hi Alex :-)
Yeah, thanks for being so blunt, lol. I probably would have continued
forgetting to mention it otherwise. Yes, the operating system is Windows
XP
Home Edition.
Click to expand...

Lol! Well...sometimes we have to use the cattleprod a bit....;o)

Thank you for the OS information. I still suggest that you do a scan of your
hard drive to make sure that there are no fly-by downloads that are
interfering with your system. Also, try the following and see if it will
help:

Go to Tools>Internet Options>Advanced tab
Uncheck the option for "Enable third-party browser extensions"
Click Apply
Click OK
Close the browser.
Restart the browser and try to open IE

If it resolves your problem then you know that you have some form of malware
on your system. If not, then go back and Uncheck it. This, however, is not
sure proof that you don't have anything, but, one way to find out if you do.

Also, if you have any 3rd part toolbars, Google, Yahoo, or Yahoo Companion,
disable them and see if that helps.

How do you connect to the Internet, proxy or LAN? Do you have Dialup or
broadband?

Is it just IE that can't connect or can't you connect at all.

A simple test is to try and ping an external site by both IP and Name. If
either
of these fails, then the connection to the Internet is at fault and needs to
be resolved.

E.g

Ping 199.181.164.1

Ping www.yahoo.com


Also, if it's broadband:
Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q307164

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
Ok, I've scanned the entire hard drive with Spysweeper, Ad-aware, and Norton
and nothing spy/mal/adware-infested came up; I've tried each of the new
recommendations you've made and none of them appear to work. The connection
operates through a cable modem and yes, I created the Broadband connection
under Dial-up and VPN settings as stated to do (for the problem resolution)
by that link you mentioned at the end of your post, enabled "Automatically
detect settings", hit OK, restarted IE but it didn't change anything
unfortunately.

Hi Alex :-)
Yeah, thanks for being so blunt, lol. I probably would have continued
forgetting to mention it otherwise. Yes, the operating system is Windows
XP
Home Edition.
Click to expand...

Lol! Well...sometimes we have to use the cattleprod a bit....;o)

Thank you for the OS information. I still suggest that you do a scan of your
hard drive to make sure that there are no fly-by downloads that are
interfering with your system. Also, try the following and see if it will
help:

Go to Tools>Internet Options>Advanced tab
Uncheck the option for "Enable third-party browser extensions"
Click Apply
Click OK
Close the browser.
Restart the browser and try to open IE

If it resolves your problem then you know that you have some form of malware
on your system. If not, then go back and Uncheck it. This, however, is not
sure proof that you don't have anything, but, one way to find out if you do.

Also, if you have any 3rd part toolbars, Google, Yahoo, or Yahoo Companion,
disable them and see if that helps.

How do you connect to the Internet, proxy or LAN? Do you have Dialup or
broadband?

Is it just IE that can't connect or can't you connect at all.

A simple test is to try and ping an external site by both IP and Name. If
either
of these fails, then the connection to the Internet is at fault and needs to
be resolved.

E.g

Ping 199.181.164.1

Ping www.yahoo.com


Also, if it's broadband:
Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q307164

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
Click to expand...
 
Hi Alex :-)

Ok...we know that you can make connection to the Internet, so connecting is
not the problem now.
So...you can at least get the important sites. <g>

Would you please post a link to one of the sites you are having a problem
connecting to so we can see what may be causing your problem? It could be a
Security or a permissions problem.

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

Ok, I've scanned the entire hard drive with Spysweeper, Ad-aware, and
Norton
and nothing spy/mal/adware-infested came up; I've tried each of the new
recommendations you've made and none of them appear to work. The
connection
operates through a cable modem and yes, I created the Broadband connection
under Dial-up and VPN settings as stated to do (for the problem
resolution)
by that link you mentioned at the end of your post, enabled "Automatically
detect settings", hit OK, restarted IE but it didn't change anything
unfortunately.

On the bright side, however, I can connect to the Internet in all of my
game
servers as well as through the Firefox browser.

Jan Il said:
Hi Alex :-)
Yeah, thanks for being so blunt, lol. I probably would have continued
forgetting to mention it otherwise. Yes, the operating system is
Windows
XP
Home Edition.
Click to expand...

Lol! Well...sometimes we have to use the cattleprod a bit....;o)

Thank you for the OS information. I still suggest that you do a scan of
your
hard drive to make sure that there are no fly-by downloads that are
interfering with your system. Also, try the following and see if it will
help:

Go to Tools>Internet Options>Advanced tab
Uncheck the option for "Enable third-party browser extensions"
Click Apply
Click OK
Close the browser.
Restart the browser and try to open IE

If it resolves your problem then you know that you have some form of
malware
on your system. If not, then go back and Uncheck it. This, however, is
not
sure proof that you don't have anything, but, one way to find out if you
do.

Also, if you have any 3rd part toolbars, Google, Yahoo, or Yahoo
Companion,
disable them and see if that helps.

How do you connect to the Internet, proxy or LAN? Do you have Dialup or
broadband?

Is it just IE that can't connect or can't you connect at all.

A simple test is to try and ping an external site by both IP and Name. If
either
of these fails, then the connection to the Internet is at fault and needs
to
be resolved.

E.g

Ping 199.181.164.1

Ping www.yahoo.com


Also, if it's broadband:
Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q307164

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
Click to expand...
Click to expand...
 
I can't connect to any site with IE; I load up the browser and there's a
blank screen with the following written on the bottom-most bar: "Connecting
to 168.94.74.68", a few seconds later the "Page Cannot Be Displayed" message
comes up on the screen. I also can't run this Java Runtime Environment
Installation application as it states shortly after I try running it that it
cannot proceed with the present Internet Connection proxy settings.
 
Hi Alex :-)

As you had stated before that you were able to connect to your games with
IE, I assumed that you did have Internent connection. Try the information
here and see if it helps with the connections:
http://www.darkmailer.net/

Also..check the information here:

Internet Explorer cannot open the Internet site
http://support.microsoft.com/kb/q175722/

To see if you do have connection,

To PING a site, you click on Start - Run - Cmd.exe and it will open a
Command Window. Enter PING www.msn.com (or whatever site you are wanting to
PING) and press Enter. It will show you whether you are having difficulties
reaching the site.

Hope this helps.

Jan :)
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
Looks like the post I made yesterday didn't go through. I'll write it again.

The problem with IE is that I can't connect to any site at all with it. I'll
open up its icon, and on the bottom-most bar will be the following sentence:
"Connecting to site 168.94.74.68", the screen remains blank for about 10
seconds, then it states "The page cannot be displayed." The same holds true
for any link i try to access through the address bar.

Recently, I also have tried installing Java Runtime Environment but it won't
allow me to because it says that it cannot continue with the present Internet
proxy settings.
 
I solved it! That darkmailer website was the key; the connection was set up
through a proxy server that wasn't functioning, and while it did recommend
that I alter some of the settings within the proxy settings, it didn't
mention just disabling the proxy server altogether. So, I checked Firefox to
see how it connected to the Internet and a bubble that stated beside it
'Direct Connection to the Internet' was checked rather than a 'Manual Proxy
Configuration', then I disabled the checkbox for 'Use a proxy server for your
LAN' in the LAN settings window of IE which in turn provided me access to the
Internet with Internet Explorer.

Thanks so much for all of your help! Now I can get along with all of my
software needs again. :) I'm glad there's a courteous, committed, and
professional crew of people out there I can turn to when the state of my
computer leaves me in distress.
 
Hi Alex :-)
I solved it! That darkmailer website was the key; the connection was set up
through a proxy server that wasn't functioning, and while it did recommend
that I alter some of the settings within the proxy settings, it didn't
mention just disabling the proxy server altogether. So, I checked Firefox
to
see how it connected to the Internet and a bubble that stated beside it
'Direct Connection to the Internet' was checked rather than a 'Manual
Proxy
Configuration', then I disabled the checkbox for 'Use a proxy server for
your
LAN' in the LAN settings window of IE which in turn provided me access to
the
Internet with Internet Explorer.

Thanks so much for all of your help! Now I can get along with all of my
software needs again. :) I'm glad there's a courteous, committed, and
professional crew of people out there I can turn to when the state of my
computer leaves me in distress.
Click to expand...

You're very welcome! Glad to hear you were able to resolve your problem.
Good job!

Thank you very much for posting back and letting us know what worked for
you, and for the benefit of other readers who might have a similar problem.

Jan :)
MS MVP - Windows/Internet Explorer
Smiles are meant to be shared,
that's why they're so contagious.
 
Back
Top