"Unable to connect" error message

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Guest

Please help! Whenever I open IE to view a web page, I hear a clicking sound
and IE appears to be working to load my homepage. When I stop it from
loading, I get an "Unable to connect..." error message. I've had this
problem before, but can't remember what I did to rid my machine of whichever
"ware" or virus that has infected my machine. I've read several of the
solutions to problems that sound similar to mine, but without internet
connectivity, I can't update my Norton definitions, nor can I access any of
the sites that can remove this mess from my machine. The last time I ran a
virus/threat scan of my machine, I had 33 threats! From another machine, I
printed instructions to remove the threats and spent hours trying following
the steps to do so. But when I ran the scan again, they were all stil there!

I'm at my wits end and desperately need my internet access. Help!!!
 
Qiana said:
Please help! Whenever I open IE to view a web page, I hear a
clicking sound and IE appears to be working to load my homepage.
When I stop it from loading, I get an "Unable to connect..." error
message. I've had this problem before, but can't remember what I did
to rid my machine of whichever "ware" or virus that has infected my
machine. I've read several of the solutions to problems that sound
similar to mine, but without internet connectivity, I can't update my
Norton definitions, nor can I access any of the sites that can remove
this mess from my machine. The last time I ran a virus/threat scan
of my machine, I had 33 threats! From another machine, I printed
instructions to remove the threats and spent hours trying following
the steps to do so. But when I ran the scan again, they were all
stil there!

I'm at my wits end and desperately need my internet access. Help!!!
Click to expand...

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://www.spywareinfo.com/forums/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/
 
Frank,

I tried everything you recommended, and while all but one threat has been
removed from my computer, I still can't connect to the internet. Is there
anything else that I can do?
 
The threat is Adware.Iwantsearch. I also see a Bloodhound.Exploit.6,
although this isn't showing up when I do a Virus Scan. Should I boot in Saft
Mode and remove them both?
 
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