Unable to complete update

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G

Guest

I am trying to update signatures of WD beta 2. I receive following message
"Windows defender was unable to compete the update. 0x8024002b"

Can some one explain what is going on.
 
Hello Gary

No one can help if you don't provide at least a modicum of informatiºn.
What version of Windows are you using? SP?? Anti=-virus. Are you on a large,
managed network, where access to AutoUpdate is restricted? Is there a WSUS
server on the network?

WD personal are patroling the NG. With more info, they can have a solution
sooner.
Rember this is a Beta with-out support.

Eиgel
 
Valid point. Operating system is XP sp2. Anti virus is VirusScan Enteprise
edition 8.0. I am on a network, but there is no restrictio to autoupdate
access.
 
Can you try an update, via Help, About, check for updates, and post back the
corresponding (by time) section of \windows\windowsupdate.log?

Here's an example from my own system--where no update is available:

---
2006-03-06 23:51:29 1936 fd4 COMAPI -------------
2006-03-06 23:51:29 1936 fd4 COMAPI -- START -- COMAPI: Search [ClientId =
Windows Defender]
2006-03-06 23:51:29 1936 fd4 COMAPI ---------
2006-03-06 23:51:29 1936 fd4 COMAPI - Online = Yes; Ignore download
priority = No
2006-03-06 23:51:29 1936 fd4 COMAPI - Criteria = "(IsInstalled = 0 and
IsHidden = 0 and CategoryIDs contains
'0a487050-8b0f-4f81-b401-be4ceacd61cd') or (IsInstalled = 0 and IsHidden = 0
and CategoryIDs contains '8c3fcc84-7410-4a95-8b89-a166a0190486')"
2006-03-06 23:51:29 1936 fd4 COMAPI - ServiceID =
{00000000-0000-0000-0000-000000000000}
2006-03-06 23:51:31 1936 fd4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = Windows Defender]
2006-03-06 23:51:31 920 808 Agent *************
2006-03-06 23:51:31 920 808 Agent ** START ** Agent: Finding updates
[CallerId = Windows Defender]
2006-03-06 23:51:31 920 808 Agent *********
2006-03-06 23:51:50 920 808 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-03-06 23:51:50 920 808 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://update.microsoft.com/v6/ClientWebService/client.asmx
2006-03-06 23:52:19 920 808 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2006-03-06 23:52:19 920 808 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://update.microsoft.com/v6/ClientWebService/client.asmx
2006-03-06 23:52:23 920 808 Agent * Found 0 updates and 16 categories in
search
2006-03-06 23:52:23 920 808 Agent *********
2006-03-06 23:52:23 920 808 Agent ** END ** Agent: Finding updates
[CallerId = Windows Defender]
2006-03-06 23:52:23 920 808 Agent *************
2006-03-06 23:52:23 1936 57c COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = Windows Defender]
2006-03-06 23:52:23 1936 57c COMAPI - Updates found = 0
2006-03-06 23:52:23 1936 57c COMAPI ---------
2006-03-06 23:52:23 1936 57c COMAPI -- END -- COMAPI: Search [ClientId =
Windows Defender]
2006-03-06 23:52:23 1936 57c COMAPI -------------
2006-03-06 23:52:28 920 40c Report REPORT EVENT:
{478E0FE5-1477-47A6-B56A-2489A5E3FECB} 2006-03-06 23:52:23-0500 1 147 101
{00000000-0000-0000-0000-000000000000} 0 0 Windows Defender Success Software
Synchronization Agent has finished detecting items.

--
 
Bill Sanderson said:
Can you try an update, via Help, About, check for updates, and post back the
corresponding (by time) section of \windows\windowsupdate.log?

Here's an example from my own system--where no update is available:
Click to expand...

I am getting the same error as Gary. My system is XP SP2 with McAfee
VirusScan Enterprise 8. I am on a large corporate network and regularly use
Windows Update with no problems. Here is the appropriate section from
windowsupdate.log

2006-03-08 14:47:10 1448 96c COMAPI -------------
2006-03-08 14:47:10 1448 96c COMAPI -- START -- COMAPI: Search [ClientId =
Windows Defender]
2006-03-08 14:47:10 1448 96c COMAPI ---------
2006-03-08 14:47:10 1448 96c COMAPI - Online = Yes; Ignore download
priority = No
2006-03-08 14:47:10 1448 96c COMAPI - Criteria = "(IsInstalled = 0 and
IsHidden = 0 and CategoryIDs contains '0a487050-8b0f-4f81-b401-be4ceacd61cd')
or (IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains
'8c3fcc84-7410-4a95-8b89-a166a0190486')"
2006-03-08 14:47:10 1448 96c COMAPI - ServiceID =
{00000000-0000-0000-0000-000000000000}
2006-03-08 14:47:10 1448 96c COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = Windows Defender]
2006-03-08 14:47:10 1124 adc Agent *************
2006-03-08 14:47:10 1124 adc Agent ** START ** Agent: Finding updates
[CallerId = Windows Defender]
2006-03-08 14:47:10 1124 adc Agent *********
2006-03-08 14:47:10 1124 adc PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-03-08 14:47:10 1124 adc PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://stlwolpat01/ClientWebService/client.asmx
2006-03-08 14:47:11 1124 adc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80190194
2006-03-08 14:47:11 1124 adc Misc WARNING: WinHttp: ShouldFileBeDownloaded
failed with 0x80190194
2006-03-08 14:47:11 1124 adc PT SUS 1.0 server is detected
2006-03-08 14:47:11 1124 adc PT WARNING: Sync of Updates: 0x8024002b
2006-03-08 14:47:11 1124 adc Agent * WARNING: Failed to synchronize, error
= 0x8024002B
2006-03-08 14:47:11 1124 adc Agent * WARNING: Exit code = 0x8024002B
2006-03-08 14:47:11 1124 adc Agent *********
2006-03-08 14:47:11 1124 adc Agent ** END ** Agent: Finding updates
[CallerId = Windows Defender]
2006-03-08 14:47:11 1124 adc Agent *************
2006-03-08 14:47:11 1124 adc Agent WARNING: WU client failed Searching for
update with error 0x8024002b
2006-03-08 14:47:11 1448 6c8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = Windows Defender]
2006-03-08 14:47:11 1448 6c8 COMAPI - Updates found = 0
2006-03-08 14:47:11 1448 6c8 COMAPI - WARNING: Exit code = 0x00000000,
Result code = 0x8024002B
2006-03-08 14:47:11 1448 6c8 COMAPI ---------
2006-03-08 14:47:11 1448 6c8 COMAPI -- END -- COMAPI: Search [ClientId =
Windows Defender]
2006-03-08 14:47:11 1448 6c8 COMAPI -------------
2006-03-08 14:47:11 1448 910 COMAPI WARNING: Operation failed due to earlier
error, hr=8024002B
2006-03-08 14:47:11 1448 910 COMAPI FATAL: Unable to complete asynchronous
search. (hr=8024002B)
 
Chris Stratton said:
I am getting the same error as Gary. My system is XP SP2 with McAfee
VirusScan Enterprise 8. I am on a large corporate network and regularly use
Windows Update with no problems. Here is the appropriate section from
windowsupdate.log


{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://stlwolpat01/ClientWebService/client.asmx
Click to expand...

I noticed the server path in my log points to one of our local servers. I
searched the registry for that server name and found it in
HKLM\Software\Policies\Microsoft\Windows\Windows Update

I changed it to https://update.microsoft.com as in Bill's logfile but it
still doesn't work
 
Windows Defender is designed to get signature updates via WSUS on a
corporate network. If your company is running WSUS, the WSUS administrators
will need to enable the new class of signature updates for Windows Defender.

If you can reach Microsofts Windows Update servers--via Start, Windows
Update--Defender Signature updates should be offered that way, but that will
be a manual process.

--

Chris Stratton said:
Bill Sanderson said:
Can you try an update, via Help, About, check for updates, and post back
the
corresponding (by time) section of \windows\windowsupdate.log?

Here's an example from my own system--where no update is available:
Click to expand...

I am getting the same error as Gary. My system is XP SP2 with McAfee
VirusScan Enterprise 8. I am on a large corporate network and regularly
use
Windows Update with no problems. Here is the appropriate section from
windowsupdate.log

2006-03-08 14:47:10 1448 96c COMAPI -------------
2006-03-08 14:47:10 1448 96c COMAPI -- START -- COMAPI: Search [ClientId
=
Windows Defender]
2006-03-08 14:47:10 1448 96c COMAPI ---------
2006-03-08 14:47:10 1448 96c COMAPI - Online = Yes; Ignore download
priority = No
2006-03-08 14:47:10 1448 96c COMAPI - Criteria = "(IsInstalled = 0 and
IsHidden = 0 and CategoryIDs contains
'0a487050-8b0f-4f81-b401-be4ceacd61cd')
or (IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains
'8c3fcc84-7410-4a95-8b89-a166a0190486')"
2006-03-08 14:47:10 1448 96c COMAPI - ServiceID =
{00000000-0000-0000-0000-000000000000}
2006-03-08 14:47:10 1448 96c COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = Windows Defender]
2006-03-08 14:47:10 1124 adc Agent *************
2006-03-08 14:47:10 1124 adc Agent ** START ** Agent: Finding updates
[CallerId = Windows Defender]
2006-03-08 14:47:10 1124 adc Agent *********
2006-03-08 14:47:10 1124 adc PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2006-03-08 14:47:10 1124 adc PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://stlwolpat01/ClientWebService/client.asmx
2006-03-08 14:47:11 1124 adc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80190194
2006-03-08 14:47:11 1124 adc Misc WARNING: WinHttp: ShouldFileBeDownloaded
failed with 0x80190194
2006-03-08 14:47:11 1124 adc PT SUS 1.0 server is detected
2006-03-08 14:47:11 1124 adc PT WARNING: Sync of Updates: 0x8024002b
2006-03-08 14:47:11 1124 adc Agent * WARNING: Failed to synchronize,
error
= 0x8024002B
2006-03-08 14:47:11 1124 adc Agent * WARNING: Exit code = 0x8024002B
2006-03-08 14:47:11 1124 adc Agent *********
2006-03-08 14:47:11 1124 adc Agent ** END ** Agent: Finding updates
[CallerId = Windows Defender]
2006-03-08 14:47:11 1124 adc Agent *************
2006-03-08 14:47:11 1124 adc Agent WARNING: WU client failed Searching for
update with error 0x8024002b
2006-03-08 14:47:11 1448 6c8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = Windows Defender]
2006-03-08 14:47:11 1448 6c8 COMAPI - Updates found = 0
2006-03-08 14:47:11 1448 6c8 COMAPI - WARNING: Exit code = 0x00000000,
Result code = 0x8024002B
2006-03-08 14:47:11 1448 6c8 COMAPI ---------
2006-03-08 14:47:11 1448 6c8 COMAPI -- END -- COMAPI: Search [ClientId
=
Windows Defender]
2006-03-08 14:47:11 1448 6c8 COMAPI -------------
2006-03-08 14:47:11 1448 910 COMAPI WARNING: Operation failed due to
earlier
error, hr=8024002B
2006-03-08 14:47:11 1448 910 COMAPI FATAL: Unable to complete asynchronous
search. (hr=8024002B)
Click to expand...
 
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