Unable to complete the update. Error 0x80240022

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi.
I have the Windows Xp Home on my Toshiba Laptop (German language).
I installed the Windows Defender beta 2 yesterday. I´ve never used this
software before.

So, as I try to update it, I get the following error message:
"Windows Defender was unable to complete the update: 0x80240022. Im Laufwerk
befindet sich eine falsche Diskette. Legen Sie %2 (Datenträgernummer: %3) in
Laufwerk %1 ein."

The message is exactly that: half in german and half in english.

I´d appreciate any help.
Thanks,
 
Same error number, and same message about diskettes? I don't have further
info on this one and haven't seen it first hand. You might, I suppose, have
multiple problems--the fix in KB 915105 might also be relevant:

http://support.microsoft.com/?kbid=915105

Danny Grimes said:
I was having the same problem. I tried your exact instructions and it still
will not update. Any advice? Thanks!

Danny Grimes


Bill Sanderson said:
Here's the cut and paste I have about this one:

(it is from Steve Dodson [MSFT])

Andre,
Can you try this?

1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD
Let me know if that works for you.
--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Andre Da Costa said:
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

I upgraded windows defender beta2 from microsoft antispyware beta1.When I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The wrong
diskette is in the drive.Insert %2 (volume serial number: %3) into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor
Click to expand...



Romulo said:
Hi.
I have the Windows Xp Home on my Toshiba Laptop (German language).
I installed the Windows Defender beta 2 yesterday. I´ve never used this
software before.

So, as I try to update it, I get the following error message:
"Windows Defender was unable to complete the update: 0x80240022. Im Laufwerk
befindet sich eine falsche Diskette. Legen Sie %2 (Datenträgernummer: %3) in
Laufwerk %1 ein."

The message is exactly that: half in german and half in english.

I´d appreciate any help.
Thanks,
Click to expand...
Click to expand...
Click to expand...
 
tried it didnt work
Bill Sanderson said:
Here's the cut and paste I have about this one:

(it is from Steve Dodson [MSFT])

Andre,
Can you try this?

1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD
Let me know if that works for you.
--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Andre Da Costa said:
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
Click to expand...



Romulo said:
Hi.
I have the Windows Xp Home on my Toshiba Laptop (German language).
I installed the Windows Defender beta 2 yesterday. I´ve never used this
software before.

So, as I try to update it, I get the following error message:
"Windows Defender was unable to complete the update: 0x80240022. Im Laufwerk
befindet sich eine falsche Diskette. Legen Sie %2 (Datenträgernummer: %3) in
Laufwerk %1 ein."

The message is exactly that: half in german and half in english.

I´d appreciate any help.
Thanks,
Click to expand...
Click to expand...
 
And can you also confirm this same error number, and the same text error
message?

What version of Windows?

Ted Rizzi said:
tried it didnt work
Bill Sanderson said:
Here's the cut and paste I have about this one:

(it is from Steve Dodson [MSFT])

Andre,
Can you try this?

1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD
Let me know if that works for you.
--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Andre Da Costa said:
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

I upgraded windows defender beta2 from microsoft antispyware beta1.When I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The wrong
diskette is in the drive.Insert %2 (volume serial number: %3) into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor
Click to expand...



Romulo said:
Hi.
I have the Windows Xp Home on my Toshiba Laptop (German language).
I installed the Windows Defender beta 2 yesterday. I´ve never used this
software before.

So, as I try to update it, I get the following error message:
"Windows Defender was unable to complete the update: 0x80240022. Im Laufwerk
befindet sich eine falsche Diskette. Legen Sie %2 (Datenträgernummer: %3) in
Laufwerk %1 ein."

The message is exactly that: half in german and half in english.

I´d appreciate any help.
Thanks,
Click to expand...
Click to expand...
Click to expand...
 
I'm having the same issue on a standalone XP SP2 PC w/automatic updates on.
I get the yellow shield in my system tray, click and install 1.13.1281.1 def
update. It reports that it installed correctly but the yellow shield doesn't
go away and Defender says it isn't updated.

Any ideas ???
Jill

Bill Sanderson said:
And can you also confirm this same error number, and the same text error
message?

What version of Windows?

Ted Rizzi said:
tried it didnt work
Bill Sanderson said:
Here's the cut and paste I have about this one:

(it is from Steve Dodson [MSFT])

Andre,
Can you try this?

1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD
Let me know if that works for you.
--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

I upgraded windows defender beta2 from microsoft antispyware beta1.When I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The wrong
diskette is in the drive.Insert %2 (volume serial number: %3) into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor





:

Hi.
I have the Windows Xp Home on my Toshiba Laptop (German language).
I installed the Windows Defender beta 2 yesterday. I´ve never used this
software before.

So, as I try to update it, I get the following error message:
"Windows Defender was unable to complete the update: 0x80240022. Im Laufwerk
befindet sich eine falsche Diskette. Legen Sie %2 (Datenträgernummer: %3) in
Laufwerk %1 ein."

The message is exactly that: half in german and half in english.

I´d appreciate any help.
Thanks,
Click to expand...
Click to expand...
Click to expand...
 
http://support.microsoft.com/?kbid=915105

Take the steps for resolution in this KB article.

--

Jill L said:
I'm having the same issue on a standalone XP SP2 PC w/automatic updates
on.
I get the yellow shield in my system tray, click and install 1.13.1281.1
def
update. It reports that it installed correctly but the yellow shield
doesn't
go away and Defender says it isn't updated.

Any ideas ???
Jill

Bill Sanderson said:
And can you also confirm this same error number, and the same text error
message?

What version of Windows?

Ted Rizzi said:
tried it didnt work
:

Here's the cut and paste I have about this one:

(it is from Steve Dodson [MSFT])

Andre,
Can you try this?

1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD
Let me know if that works for you.
--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to
this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware
beta1.When I
updated definitions,a message appeared
"windows defender was unable to complete the update:
0x80240022.The wrong
diskette is in the drive.Insert %2 (volume serial number: %3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor





:

Hi.
I have the Windows Xp Home on my Toshiba Laptop (German language).
I installed the Windows Defender beta 2 yesterday. I´ve never used
this
software before.

So, as I try to update it, I get the following error message:
"Windows Defender was unable to complete the update: 0x80240022. Im
Laufwerk
befindet sich eine falsche Diskette. Legen Sie %2
(Datenträgernummer: %3) in
Laufwerk %1 ein."

The message is exactly that: half in german and half in english.

I´d appreciate any help.
Thanks,
Click to expand...
Click to expand...
Click to expand...
 
Thanks, Bill. That did the trick.
J

Bill Sanderson said:
http://support.microsoft.com/?kbid=915105

Take the steps for resolution in this KB article.

--

Jill L said:
I'm having the same issue on a standalone XP SP2 PC w/automatic updates
on.
I get the yellow shield in my system tray, click and install 1.13.1281.1
def
update. It reports that it installed correctly but the yellow shield
doesn't
go away and Defender says it isn't updated.

Any ideas ???
Jill

Bill Sanderson said:
And can you also confirm this same error number, and the same text error
message?

What version of Windows?

:


tried it didnt work
:

Here's the cut and paste I have about this one:

(it is from Steve Dodson [MSFT])

Andre,
Can you try this?

1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD
Let me know if that works for you.
--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to
this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware
beta1.When I
updated definitions,a message appeared
"windows defender was unable to complete the update:
0x80240022.The wrong
diskette is in the drive.Insert %2 (volume serial number: %3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor





:

Hi.
I have the Windows Xp Home on my Toshiba Laptop (German language).
I installed the Windows Defender beta 2 yesterday. I´ve never used
this
software before.

So, as I try to update it, I get the following error message:
"Windows Defender was unable to complete the update: 0x80240022. Im
Laufwerk
befindet sich eine falsche Diskette. Legen Sie %2
(Datenträgernummer: %3) in
Laufwerk %1 ein."

The message is exactly that: half in german and half in english.

I´d appreciate any help.
Thanks,
Click to expand...
Click to expand...
Click to expand...
 
Hi

Thanks for all the replies.
Unfortunately nothing that was suggested here worked for me.

I updated the Windows Defender by "Windows Update".
It shows there one atualization option for it.
Worked perfectly.

Thanks anyway,
 
Good--perhaps that successful update will allow autoupdate to work in the
future.

--
 
Back
Top