Unable to Access Secure Websites

[Guest]

This is a follow-up to my 3/15 6:24 post.

I can't logon to various websites from my home machine (XP Home SP1) such as
this one, Hotmail or AOL Instant Messenger. I've run a slew of anti-spyware
programs (CWShredder, Spybot, Anti-Spyware, Adware, Hijack This and Spy
Sweeper, as well as TCP/IP repair programs xp-smoker and spy checker). I've
cleared the cache and as far as I can tell, have no BHOs. Best as I can
determine, I've disabled any firewall. Still, I can't log into these sites.
This changes however when I start the machine in safe mode with network
connections. At that point I have no problem.

Any ideas what in my startup (or elsewhere) may be causing my problem?

Thanks,
Jonathan

 

[Jan Il]

Hi Jonathan

You should keep your replies in the original post, it makes it much easier
for everyone to follow the information. You might try the following
and see if it helps:

Courtesy of PA Bear -

The MSN/Hotmail and .NET Passport should be treated the same as Secure
sites. Try the following and see if it helps:

Clearing the TIF Cache -
Safely Delete the Temporary Internet Files
http://www.mvps.org/winhelp2002/delcache.htm

also..

Check your HOSTS file and see if the sites are there.

Also, try adding those sites to your IE Trusted Zone.

Trouble logging into Hotmail
http://inetexplorer.mvps.org/answers_10.htm#hotmail

and...

Tools>Internet Options>Security>Advanced>Custom Level> change each of the
ActiveX Controls setting respectively down the list to the following:

also......

Change the following in order:
Prompt
Disable
Disable
Prompt
Prompt

also......:

Log on as Administrator if running Windows XP
Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
Change the IE Settings: Tools>Internet Options>Security>Setting>set to
Medium or Low...
Uninstall MSN Messenger from the Add/Remove Programs in Control Panel
Run a repair of IE, then reintall the full MSN program (not Beta)
Check you connection settings and make sure your PRoxy settings are correct
it you use them, and if you use LAN, be sure "Proxy server" box is
UNchecked.

In addition:

Access Secured Websites

Troubleshooting Secure Sites (IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
http://inetexplorer.mvps.org/answers2.htm#secure_sites

Troubleshooting Secure Sites (IE6 XP)

Go to start/run
Type in: regsvr32 softpub.dll
Press Enter or click OK

also...

Whether or not the OS is XP SP2, there are a number of possible fixes at
http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
and
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites

and..

You might also check here:
http://inetexplorer.mvps.org/answers2.htm#connection_freeze

Check the hosts file. Probably entries there that prohibit going to those
sites.

How to troubleshoot problems accessing secure Web pages with IE6 SP2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;870700
http://support.microsoft.com/?kbid=305217
Page Cannot Be Displayed Error During SSL 3.0 Server Session Timeout
http://support.microsoft.com/?kbid=813444
Can not access MSN Site

Troubleshoot Situations Where You Cannot Complete MSN Sign-up pr Connect to
SSL Secured (128-Bit) Web Sites by Using Internet Explorer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;813951

"The Page Cannot Be Displayed" Error Message When You Try to View Web Page
on a Secure Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;303807

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Guest]

Thanks for the input. Unfortunately I'm still stuck. Aside for all the
anti-spyware stuff, have cleared the cache, checked for a HOST file (isn't
any), deleted my profile, added hotmail.com to my trusted sites and been
through the various help links. Still am unable to access Hotmail or AOL
instant messenger unless I've started in Safe Mode with Networking.

Jonathan

 

[Jan Il]

Hi Jonathan

MSN, Hotmail, Yahoo, etc. should all be treated the same as secure sties.
You may have your security settings set too high, and check your firewall,
and Zone Alarm if you have it. If you have Yahoo Companion, uninstall it.
Disable any 3rd party toolbars or popup blockers.

Somethimes IE and AOL don't like to play well together. Other programs such
as firewalls and such can also cause this kind of problem. Check the
information here and see if it helps:

AOL and Internet Explorer error
http://www.cleverhack.com/blog/archives/000121.html

SHDOCLC.DLL
shdoclc.dll/dnserror.htm
http://www.generation.net/~hleboeuf/shdoclc.htm

"The Page Cannot Be Displayed" Error Message When You Try to Start Internet
Explorer
http://support.microsoft.com/?kbid=326155

Trouble logging into Hotmail
http://inetexplorer.mvps.org/answers_10.htm#hotmail

and...

Tools>Internet Options>Security>Advanced>Custom Level> change each of the
ActiveX Controls setting respectively down the list to the following:

Change the following in order:
Prompt
Disable
Disable
Prompt
Prompt

and..

Log on as Administrator if running Windows XP
Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
Change the IE Settings: Tools>Internet Options>Security>Setting>set to
Medium or Low...
Uninstall MSN Messenger from the Add/Remove Programs in Control Panel
Run a repair of IE, then reintall the full MSN program (not Beta)
Check you connection settings and make sure your PRoxy settings are correct
it you use them, and if you use LAN, be sure "Proxy server" box is
UNchecked.

Troubleshooting Secure Sites (WinXP/IE6 SP2)
http://support.microsoft.com/?kbid=870700

Troubleshooting Secure Sites (WinXP/IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444

(Courtesey of MVP Mike Burgess) Several of these are known to cause
problems:

1) Zone Alarm Pro [Private Header Info - enabled?] Reset "Ad Blocking" and
"Cookie Control" to "medium" "Mobile Code Control" = Off

2) Symantec (ISS\NIS) [Enable Browser Privacy - enabled] Active Content -
"Allow All Scripts To Execute" Problem: some sites cannot detect the 128 bit
encryption Solution: Completely remove and reinstall NIS.

3) Any "ad blocking" software that blocks "http_referer" or contains entries
that are blocking access to the desired site.

4) HOSTS file that contains entries that are blocking access to the desired
site.

5) Cookie blocking software that are blocking "required" Cookies.

6) Pop-up blockers that are stripping header\url info.

7) WebWasher Standard Filter/URL Filter

8) Make sure the following entry is not corrupt:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings] "User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Win32)"

Note: "Win32" = Windows 98\ME Other versions = (compatible; MSIE 6.0;
Windows NT 5.0

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Guest]

Thanks. Will take a fresh look when I get home. Don't think it's an AOL/IE
compatability issue however. Unless it's a wicked coincidence, my problems
seem related to a recent hijacking since everything was fine previously.
Jonathan

Hi Jonathan

MSN, Hotmail, Yahoo, etc. should all be treated the same as secure sties.
You may have your security settings set too high, and check your firewall,
and Zone Alarm if you have it. If you have Yahoo Companion, uninstall it.
Disable any 3rd party toolbars or popup blockers.

Somethimes IE and AOL don't like to play well together. Other programs such
as firewalls and such can also cause this kind of problem. Check the
information here and see if it helps:

AOL and Internet Explorer error
http://www.cleverhack.com/blog/archives/000121.html

SHDOCLC.DLL
shdoclc.dll/dnserror.htm
http://www.generation.net/~hleboeuf/shdoclc.htm

"The Page Cannot Be Displayed" Error Message When You Try to Start Internet
Explorer
http://support.microsoft.com/?kbid=326155

Trouble logging into Hotmail
http://inetexplorer.mvps.org/answers_10.htm#hotmail

and...

Tools>Internet Options>Security>Advanced>Custom Level> change each of the
ActiveX Controls setting respectively down the list to the following:

Change the following in order:
Prompt
Disable
Disable
Prompt
Prompt

and..

Log on as Administrator if running Windows XP
Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
Change the IE Settings: Tools>Internet Options>Security>Setting>set to
Medium or Low...
Uninstall MSN Messenger from the Add/Remove Programs in Control Panel
Run a repair of IE, then reintall the full MSN program (not Beta)
Check you connection settings and make sure your PRoxy settings are correct
it you use them, and if you use LAN, be sure "Proxy server" box is
UNchecked.

Troubleshooting Secure Sites (WinXP/IE6 SP2)
http://support.microsoft.com/?kbid=870700

Troubleshooting Secure Sites (WinXP/IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444

(Courtesey of MVP Mike Burgess) Several of these are known to cause
problems:

1) Zone Alarm Pro [Private Header Info - enabled?] Reset "Ad Blocking" and
"Cookie Control" to "medium" "Mobile Code Control" = Off

2) Symantec (ISS\NIS) [Enable Browser Privacy - enabled] Active Content -
"Allow All Scripts To Execute" Problem: some sites cannot detect the 128 bit
encryption Solution: Completely remove and reinstall NIS.

3) Any "ad blocking" software that blocks "http_referer" or contains entries
that are blocking access to the desired site.

4) HOSTS file that contains entries that are blocking access to the desired
site.

5) Cookie blocking software that are blocking "required" Cookies.

6) Pop-up blockers that are stripping header\url info.

7) WebWasher Standard Filter/URL Filter

8) Make sure the following entry is not corrupt:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings] "User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Win32)"

Note: "Win32" = Windows 98\ME Other versions = (compatible; MSIE 6.0;
Windows NT 5.0

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

Thanks for the input. Unfortunately I'm still stuck. Aside for all the
anti-spyware stuff, have cleared the cache, checked for a HOST file (isn't
any), deleted my profile, added hotmail.com to my trusted sites and been
through the various help links. Still am unable to access Hotmail or AOL
instant messenger unless I've started in Safe Mode with Networking.

Jonathan

 

[Jan Il]

Hi Jonathan

In that case, try running a repair as well. Some things can get broken or
corrupted with removal of malware and it's kissin' dozens.

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Thanks. Will take a fresh look when I get home. Don't think it's an
AOL/IE
compatability issue however. Unless it's a wicked coincidence, my
problems
seem related to a recent hijacking since everything was fine previously.
Jonathan

Hi Jonathan

MSN, Hotmail, Yahoo, etc. should all be treated the same as secure sties.
You may have your security settings set too high, and check your
firewall,
and Zone Alarm if you have it. If you have Yahoo Companion, uninstall
it.
Disable any 3rd party toolbars or popup blockers.

Somethimes IE and AOL don't like to play well together. Other programs
such
as firewalls and such can also cause this kind of problem. Check the
information here and see if it helps:

AOL and Internet Explorer error
http://www.cleverhack.com/blog/archives/000121.html

SHDOCLC.DLL
shdoclc.dll/dnserror.htm
http://www.generation.net/~hleboeuf/shdoclc.htm

"The Page Cannot Be Displayed" Error Message When You Try to Start
Internet
Explorer
http://support.microsoft.com/?kbid=326155

Trouble logging into Hotmail
http://inetexplorer.mvps.org/answers_10.htm#hotmail

and...

Tools>Internet Options>Security>Advanced>Custom Level> change each of the
ActiveX Controls setting respectively down the list to the following:

Change the following in order:
Prompt
Disable
Disable
Prompt
Prompt

and..

Log on as Administrator if running Windows XP
Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
Change the IE Settings: Tools>Internet Options>Security>Setting>set to
Medium or Low...
Uninstall MSN Messenger from the Add/Remove Programs in Control Panel
Run a repair of IE, then reintall the full MSN program (not Beta)
Check you connection settings and make sure your PRoxy settings are
correct
it you use them, and if you use LAN, be sure "Proxy server" box is
UNchecked.

Troubleshooting Secure Sites (WinXP/IE6 SP2)
http://support.microsoft.com/?kbid=870700

Troubleshooting Secure Sites (WinXP/IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444

(Courtesey of MVP Mike Burgess) Several of these are known to cause
problems:

1) Zone Alarm Pro [Private Header Info - enabled?] Reset "Ad Blocking"
and
"Cookie Control" to "medium" "Mobile Code Control" = Off

2) Symantec (ISS\NIS) [Enable Browser Privacy - enabled] Active Content -
"Allow All Scripts To Execute" Problem: some sites cannot detect the 128
bit
encryption Solution: Completely remove and reinstall NIS.

3) Any "ad blocking" software that blocks "http_referer" or contains
entries
that are blocking access to the desired site.

4) HOSTS file that contains entries that are blocking access to the
desired
site.

5) Cookie blocking software that are blocking "required" Cookies.

6) Pop-up blockers that are stripping header\url info.

7) WebWasher Standard Filter/URL Filter

8) Make sure the following entry is not corrupt:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings] "User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Win32)"

Note: "Win32" = Windows 98\ME Other versions = (compatible; MSIE 6.0;
Windows NT 5.0

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

Thanks for the input. Unfortunately I'm still stuck. Aside for all
the
anti-spyware stuff, have cleared the cache, checked for a HOST file
(isn't
any), deleted my profile, added hotmail.com to my trusted sites and
been
through the various help links. Still am unable to access Hotmail or
AOL
instant messenger unless I've started in Safe Mode with Networking.

Jonathan


:

Hi Jonathan

You should keep your replies in the original post, it makes it much
easier
for everyone to follow the information. You might try the
following
and see if it helps:

Courtesy of PA Bear -

The MSN/Hotmail and .NET Passport should be treated the same as Secure
sites. Try the following and see if it helps:

Clearing the TIF Cache -
Safely Delete the Temporary Internet Files
http://www.mvps.org/winhelp2002/delcache.htm

also..

Check your HOSTS file and see if the sites are there.

Also, try adding those sites to your IE Trusted Zone.

Trouble logging into Hotmail
http://inetexplorer.mvps.org/answers_10.htm#hotmail

and...

Tools>Internet Options>Security>Advanced>Custom Level> change each of
the
ActiveX Controls setting respectively down the list to the following:

also......

Change the following in order:
Prompt
Disable
Disable
Prompt
Prompt

also......:

Log on as Administrator if running Windows XP
Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
Change the IE Settings: Tools>Internet Options>Security>Setting>set to
Medium or Low...
Uninstall MSN Messenger from the Add/Remove Programs in Control Panel
Run a repair of IE, then reintall the full MSN program (not Beta)
Check you connection settings and make sure your PRoxy settings are
correct
it you use them, and if you use LAN, be sure "Proxy server" box is
UNchecked.

In addition:

Access Secured Websites

Troubleshooting Secure Sites (IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
http://inetexplorer.mvps.org/answers2.htm#secure_sites

Troubleshooting Secure Sites (IE6 XP)

Go to start/run
Type in: regsvr32 softpub.dll
Press Enter or click OK

also...

Whether or not the OS is XP SP2, there are a number of possible fixes
at
http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
and
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites

and..

You might also check here:
http://inetexplorer.mvps.org/answers2.htm#connection_freeze

Check the hosts file. Probably entries there that prohibit going to
those
sites.

How to troubleshoot problems accessing secure Web pages with IE6 SP2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;870700
http://support.microsoft.com/?kbid=305217
Page Cannot Be Displayed Error During SSL 3.0 Server Session Timeout
http://support.microsoft.com/?kbid=813444
Can not access MSN Site

Troubleshoot Situations Where You Cannot Complete MSN Sign-up pr
Connect
to
SSL Secured (128-Bit) Web Sites by Using Internet Explorer in Windows
XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;813951

"The Page Cannot Be Displayed" Error Message When You Try to View Web
Page
on a Secure Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;303807

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm


This is a follow-up to my 3/15 6:24 post.

I can't logon to various websites from my home machine (XP Home SP1)
such
as
this one, Hotmail or AOL Instant Messenger. I've run a slew of
anti-spyware
programs (CWShredder, Spybot, Anti-Spyware, Adware, Hijack This and
Spy
Sweeper, as well as TCP/IP repair programs xp-smoker and spy
checker).
I've
cleared the cache and as far as I can tell, have no BHOs. Best as I
can
determine, I've disabled any firewall. Still, I can't log into
these
sites.
This changes however when I start the machine in safe mode with
network
connections. At that point I have no problem.

Any ideas what in my startup (or elsewhere) may be causing my
problem?

Thanks,
Jonathan

 

[Guest]

Okay, I've gotten AIM to work. Inside the product, past the connections
button there is an automatic configuration choice. Selected that and it's
working. Issue remains can't access secure sites. I've been through all the
suggested fixes w/out any luck.

However, I've noticed something different going on w/ Hotmail versus the
e-commerce sites. When I try and log on to Hotmail, the red restricted sites
icon appears at the bottom. When I look through the list of such sites, I
don't see anything that looks like hotmail, msn, passport, etc. Yet when I
try and add the site to my trusted sites, yes I'm told this site is already
listed in a different zone. If this is the issue great but how do I find and
delete the restriction?

Accessing commercial sites seems to be a different issue (though the symptom
is the same -- "page cannot be displayed") in that the restricted site icon
never appears.

As always, any help would be greatly appreciated.

Jonathan

Hi Jonathan

In that case, try running a repair as well. Some things can get broken or
corrupted with removal of malware and it's kissin' dozens.

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Thanks. Will take a fresh look when I get home. Don't think it's an
AOL/IE
compatability issue however. Unless it's a wicked coincidence, my
problems
seem related to a recent hijacking since everything was fine previously.
Jonathan

Hi Jonathan

MSN, Hotmail, Yahoo, etc. should all be treated the same as secure sties.
You may have your security settings set too high, and check your
firewall,
and Zone Alarm if you have it. If you have Yahoo Companion, uninstall
it.
Disable any 3rd party toolbars or popup blockers.

Somethimes IE and AOL don't like to play well together. Other programs
such
as firewalls and such can also cause this kind of problem. Check the
information here and see if it helps:

AOL and Internet Explorer error
http://www.cleverhack.com/blog/archives/000121.html

SHDOCLC.DLL
shdoclc.dll/dnserror.htm
http://www.generation.net/~hleboeuf/shdoclc.htm

"The Page Cannot Be Displayed" Error Message When You Try to Start
Internet
Explorer
http://support.microsoft.com/?kbid=326155

Trouble logging into Hotmail
http://inetexplorer.mvps.org/answers_10.htm#hotmail

and...

Tools>Internet Options>Security>Advanced>Custom Level> change each of the
ActiveX Controls setting respectively down the list to the following:

Change the following in order:
Prompt
Disable
Disable
Prompt
Prompt

and..

Log on as Administrator if running Windows XP
Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
Change the IE Settings: Tools>Internet Options>Security>Setting>set to
Medium or Low...
Uninstall MSN Messenger from the Add/Remove Programs in Control Panel
Run a repair of IE, then reintall the full MSN program (not Beta)
Check you connection settings and make sure your PRoxy settings are
correct
it you use them, and if you use LAN, be sure "Proxy server" box is
UNchecked.

Troubleshooting Secure Sites (WinXP/IE6 SP2)
http://support.microsoft.com/?kbid=870700

Troubleshooting Secure Sites (WinXP/IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444

(Courtesey of MVP Mike Burgess) Several of these are known to cause
problems:

1) Zone Alarm Pro [Private Header Info - enabled?] Reset "Ad Blocking"
and
"Cookie Control" to "medium" "Mobile Code Control" = Off

2) Symantec (ISS\NIS) [Enable Browser Privacy - enabled] Active Content -
"Allow All Scripts To Execute" Problem: some sites cannot detect the 128
bit
encryption Solution: Completely remove and reinstall NIS.

3) Any "ad blocking" software that blocks "http_referer" or contains
entries
that are blocking access to the desired site.

4) HOSTS file that contains entries that are blocking access to the
desired
site.

5) Cookie blocking software that are blocking "required" Cookies.

6) Pop-up blockers that are stripping header\url info.

7) WebWasher Standard Filter/URL Filter

8) Make sure the following entry is not corrupt:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings] "User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Win32)"

Note: "Win32" = Windows 98\ME Other versions = (compatible; MSIE 6.0;
Windows NT 5.0

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm




Thanks for the input. Unfortunately I'm still stuck. Aside for all
the
anti-spyware stuff, have cleared the cache, checked for a HOST file
(isn't
any), deleted my profile, added hotmail.com to my trusted sites and
been
through the various help links. Still am unable to access Hotmail or
AOL
instant messenger unless I've started in Safe Mode with Networking.

Jonathan


:

Hi Jonathan

You should keep your replies in the original post, it makes it much
easier
for everyone to follow the information. You might try the
following
and see if it helps:

Courtesy of PA Bear -

The MSN/Hotmail and .NET Passport should be treated the same as Secure
sites. Try the following and see if it helps:

Clearing the TIF Cache -
Safely Delete the Temporary Internet Files
http://www.mvps.org/winhelp2002/delcache.htm

also..

Check your HOSTS file and see if the sites are there.

Also, try adding those sites to your IE Trusted Zone.

Trouble logging into Hotmail
http://inetexplorer.mvps.org/answers_10.htm#hotmail

and...

Tools>Internet Options>Security>Advanced>Custom Level> change each of
the
ActiveX Controls setting respectively down the list to the following:

also......

Change the following in order:
Prompt
Disable
Disable
Prompt
Prompt

also......:

Log on as Administrator if running Windows XP
Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
Change the IE Settings: Tools>Internet Options>Security>Setting>set to
Medium or Low...
Uninstall MSN Messenger from the Add/Remove Programs in Control Panel
Run a repair of IE, then reintall the full MSN program (not Beta)
Check you connection settings and make sure your PRoxy settings are
correct
it you use them, and if you use LAN, be sure "Proxy server" box is
UNchecked.

In addition:

Access Secured Websites

Troubleshooting Secure Sites (IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
http://inetexplorer.mvps.org/answers2.htm#secure_sites

Troubleshooting Secure Sites (IE6 XP)

Go to start/run
Type in: regsvr32 softpub.dll
Press Enter or click OK

also...

Whether or not the OS is XP SP2, there are a number of possible fixes
at
http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
and
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites

and..

You might also check here:
http://inetexplorer.mvps.org/answers2.htm#connection_freeze

Check the hosts file. Probably entries there that prohibit going to
those
sites.

How to troubleshoot problems accessing secure Web pages with IE6 SP2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;870700
http://support.microsoft.com/?kbid=305217
Page Cannot Be Displayed Error During SSL 3.0 Server Session Timeout
http://support.microsoft.com/?kbid=813444
Can not access MSN Site

Troubleshoot Situations Where You Cannot Complete MSN Sign-up pr
Connect
to
SSL Secured (128-Bit) Web Sites by Using Internet Explorer in Windows
XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;813951

"The Page Cannot Be Displayed" Error Message When You Try to View Web
Page
on a Secure Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;303807

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm


This is a follow-up to my 3/15 6:24 post.

I can't logon to various websites from my home machine (XP Home SP1)
such
as
this one, Hotmail or AOL Instant Messenger. I've run a slew of
anti-spyware
programs (CWShredder, Spybot, Anti-Spyware, Adware, Hijack This and
Spy
Sweeper, as well as TCP/IP repair programs xp-smoker and spy
checker).
I've
cleared the cache and as far as I can tell, have no BHOs. Best as I
can
determine, I've disabled any firewall. Still, I can't log into
these
sites.
This changes however when I start the machine in safe mode with
network
connections. At that point I have no problem.

Any ideas what in my startup (or elsewhere) may be causing my
problem?

Thanks,
Jonathan

 

[Jan Il]

Hi Jonathan

'k..try these suggestions and see if they help. Not sure what is happening.
If you are still having problems with secure sites, then maybe something
here will help, or spur a thought of something you haven't checked yet.

Go to the Windows update site and have it scan for any missing critical
updates that may be causing this problem.

Go to 'Tools>Internet Options>Advanced tab. Scroll down to HTTP settings.
Uncheck use HTTP 1.1 and check 'use HTTP 1.1 through proxy connections'
Click 'O.K then close and re-open I.E.

Also, are you on dialup, DSL or cable? Do you use a router? I don't recall
seeing you mention if you did. If so, check your router setting and see if
the MRU is set to 1400 and see it that helps.

Also, if it applies try this: Tools>Internet Options>Connections>LAN
Settings>Advanced>and in the box labeled "exceptions" put in "https://"
(without the quotes!). That should exclude proxy operations from nearly ALL
secure sites. If you put in a specific
site, this will exclude just that site, but if you put in just the part
specified above, that will exclude ANY site that uses the https addressing
scheme.

Check all your cable connections and hookups to modem, router, machine and
anything else that might apply is in the right sequence.

Check all security and ActiveX settings in your AV, anti-spyware programs,
3rd party toolbars, Privacy, Internet and Trusted Zones are set correctly.
Check your firewall for settings and ActiveX blockers.

Go to Tools/InternetOptions/Privacy tab/and then click the Sites tab. Remove
any Domains under Managed Websites that had to do with MSN or MSN Messenger
or MSN Hotmail. These may be blocked cookies. After removing any of these
items, restart IE and see if you can access Hotmail.

Uninstall and reinstall MSN Messenger 6 through Add/Remove programs. (Not
the beta version)

Do you have SpyBot Search & Destroy? Check the following there under Tools
(Advanced Mode) and see if there is anything related to any of the sites you
can't access. When you highlight an item, it gives details about. If you
find anything, remove it or set to ignore.

HOSTS
ActiveX
Opt Out

If you have SpywareBlaster, check the Internet Explorer tab Block list and
see if there is anything there that looks like the sites you are trying to
access. Remove it or set to ignore. Also, check the Restricted Sites tab
and see if there is anything there, if so, remove or ignore. Check under
the Tools and click the Flash Killer tab and make sure it's unchecked.

If you have McAfee, there are issues. See here:

Disable the McAfee ActiveX controls Applet filters in the Internet Filter
window when you select Customize your VShield settings

"Your current security settings prohibit running Active X controls on this
page. As a result pages may not display correctly."
http://www3.telus.net/dandemar/acxen.htm
or
http://support.microsoft.com/default.aspx?scid=kb;EN;Q319585&LN=EN

Here are a few others, although I'm not sure they may apply:

- Go to IE6 Tools/Internet Options/Privacy tab, then click Edit. enter
"hotmail.com" and
then click the Allow tab. Evidently there is a Hotmail problem with privacy
settings/corrupted cookies.

- Check in Internet Explorer under Tools/Internet Options/Security that the
user has not changed the password setting from 'prompt for username and
password' to
'anonymous logon' in Internet Zone. The option setting for anonymous logon
may cause the
error.

Other possibilities here:
http://inetexplorer.mvps.org/answers.htm#dns
http://inetexplorer.mvps.org/answers2.htm#secure_sites

That is about all that I can think of at this time. If you are certain
there's no scumware on your system, then there must be something either
blocking it, or a setting off somewhere. It could be a number of things.

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

Okay, I've gotten AIM to work. Inside the product, past the connections
button there is an automatic configuration choice. Selected that and it's
working. Issue remains can't access secure sites. I've been through all
the
suggested fixes w/out any luck.

However, I've noticed something different going on w/ Hotmail versus the
e-commerce sites. When I try and log on to Hotmail, the red restricted
sites
icon appears at the bottom. When I look through the list of such sites, I
don't see anything that looks like hotmail, msn, passport, etc. Yet when
I
try and add the site to my trusted sites, yes I'm told this site is
already
listed in a different zone. If this is the issue great but how do I find
and
delete the restriction?

Accessing commercial sites seems to be a different issue (though the
symptom
is the same -- "page cannot be displayed") in that the restricted site
icon
never appears.

As always, any help would be greatly appreciated.

Jonathan

Hi Jonathan

In that case, try running a repair as well. Some things can get broken
or
corrupted with removal of malware and it's kissin' dozens.

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Thanks. Will take a fresh look when I get home. Don't think it's an
AOL/IE
compatability issue however. Unless it's a wicked coincidence, my
problems
seem related to a recent hijacking since everything was fine
previously.
Jonathan


:

Hi Jonathan

MSN, Hotmail, Yahoo, etc. should all be treated the same as secure
sties.
You may have your security settings set too high, and check your
firewall,
and Zone Alarm if you have it. If you have Yahoo Companion, uninstall
it.
Disable any 3rd party toolbars or popup blockers.

Somethimes IE and AOL don't like to play well together. Other
programs
such
as firewalls and such can also cause this kind of problem. Check the
information here and see if it helps:

AOL and Internet Explorer error
http://www.cleverhack.com/blog/archives/000121.html

SHDOCLC.DLL
shdoclc.dll/dnserror.htm
http://www.generation.net/~hleboeuf/shdoclc.htm

"The Page Cannot Be Displayed" Error Message When You Try to Start
Internet
Explorer
http://support.microsoft.com/?kbid=326155

Trouble logging into Hotmail
http://inetexplorer.mvps.org/answers_10.htm#hotmail

and...

Tools>Internet Options>Security>Advanced>Custom Level> change each of
the
ActiveX Controls setting respectively down the list to the following:

Change the following in order:
Prompt
Disable
Disable
Prompt
Prompt

and..

Log on as Administrator if running Windows XP
Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
Change the IE Settings: Tools>Internet Options>Security>Setting>set to
Medium or Low...
Uninstall MSN Messenger from the Add/Remove Programs in Control Panel
Run a repair of IE, then reintall the full MSN program (not Beta)
Check you connection settings and make sure your PRoxy settings are
correct
it you use them, and if you use LAN, be sure "Proxy server" box is
UNchecked.

Troubleshooting Secure Sites (WinXP/IE6 SP2)
http://support.microsoft.com/?kbid=870700

Troubleshooting Secure Sites (WinXP/IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444

(Courtesey of MVP Mike Burgess) Several of these are known to cause
problems:

1) Zone Alarm Pro [Private Header Info - enabled?] Reset "Ad Blocking"
and
"Cookie Control" to "medium" "Mobile Code Control" = Off

2) Symantec (ISS\NIS) [Enable Browser Privacy - enabled] Active
Content -
"Allow All Scripts To Execute" Problem: some sites cannot detect the
128
bit
encryption Solution: Completely remove and reinstall NIS.

3) Any "ad blocking" software that blocks "http_referer" or contains
entries
that are blocking access to the desired site.

4) HOSTS file that contains entries that are blocking access to the
desired
site.

5) Cookie blocking software that are blocking "required" Cookies.

6) Pop-up blockers that are stripping header\url info.

7) WebWasher Standard Filter/URL Filter

8) Make sure the following entry is not corrupt:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings] "User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Win32)"

Note: "Win32" = Windows 98\ME Other versions = (compatible; MSIE 6.0;
Windows NT 5.0

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm




Thanks for the input. Unfortunately I'm still stuck. Aside for all
the
anti-spyware stuff, have cleared the cache, checked for a HOST file
(isn't
any), deleted my profile, added hotmail.com to my trusted sites and
been
through the various help links. Still am unable to access Hotmail
or
AOL
instant messenger unless I've started in Safe Mode with Networking.

Jonathan


:

Hi Jonathan

You should keep your replies in the original post, it makes it much
easier
for everyone to follow the information. You might try the
following
and see if it helps:

Courtesy of PA Bear -

The MSN/Hotmail and .NET Passport should be treated the same as
Secure
sites. Try the following and see if it helps:

Clearing the TIF Cache -
Safely Delete the Temporary Internet Files
http://www.mvps.org/winhelp2002/delcache.htm

also..

Check your HOSTS file and see if the sites are there.

Also, try adding those sites to your IE Trusted Zone.

Trouble logging into Hotmail
http://inetexplorer.mvps.org/answers_10.htm#hotmail

and...

Tools>Internet Options>Security>Advanced>Custom Level> change each
of
the
ActiveX Controls setting respectively down the list to the
following:

also......

Change the following in order:
Prompt
Disable
Disable
Prompt
Prompt

also......:

Log on as Administrator if running Windows XP
Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
Change the IE Settings: Tools>Internet Options>Security>Setting>set
to
Medium or Low...
Uninstall MSN Messenger from the Add/Remove Programs in Control
Panel
Run a repair of IE, then reintall the full MSN program (not Beta)
Check you connection settings and make sure your PRoxy settings are
correct
it you use them, and if you use LAN, be sure "Proxy server" box is
UNchecked.

In addition:

Access Secured Websites

Troubleshooting Secure Sites (IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
http://inetexplorer.mvps.org/answers2.htm#secure_sites

Troubleshooting Secure Sites (IE6 XP)

Go to start/run
Type in: regsvr32 softpub.dll
Press Enter or click OK

also...

Whether or not the OS is XP SP2, there are a number of possible
fixes
at
http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
and
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites

and..

You might also check here:
http://inetexplorer.mvps.org/answers2.htm#connection_freeze

Check the hosts file. Probably entries there that prohibit going
to
those
sites.

How to troubleshoot problems accessing secure Web pages with IE6
SP2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;870700
http://support.microsoft.com/?kbid=305217
Page Cannot Be Displayed Error During SSL 3.0 Server Session
Timeout
http://support.microsoft.com/?kbid=813444
Can not access MSN Site

Troubleshoot Situations Where You Cannot Complete MSN Sign-up pr
Connect
to
SSL Secured (128-Bit) Web Sites by Using Internet Explorer in
Windows
XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;813951

"The Page Cannot Be Displayed" Error Message When You Try to View
Web
Page
on a Secure Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;303807

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm


This is a follow-up to my 3/15 6:24 post.

I can't logon to various websites from my home machine (XP Home
SP1)
such
as
this one, Hotmail or AOL Instant Messenger. I've run a slew of
anti-spyware
programs (CWShredder, Spybot, Anti-Spyware, Adware, Hijack This
and
Spy
Sweeper, as well as TCP/IP repair programs xp-smoker and spy
checker).
I've
cleared the cache and as far as I can tell, have no BHOs. Best
as I
can
determine, I've disabled any firewall. Still, I can't log into
these
sites.
This changes however when I start the machine in safe mode with
network
connections. At that point I have no problem.

Any ideas what in my startup (or elsewhere) may be causing my
problem?

Thanks,
Jonathan