Unable to access PST files

  • Thread starter Thread starter Will Wen
  • Start date Start date
W

Will Wen

One of our user setup rules to automaticlly move coming
messages to his personal folder. However, whenever new
messages came in and move to personal folder, the personal
folder can not be accessed. He had to close Outlook and
reopen it to access the personal folder.
So what is the problem? is there any fix?
Please help
 
Is the PST file being used by another user?

Does the incoming mail actually get placed in the PST
file? Can the PST file be accessed normally, like before
new mail tries to be moved into it?
 
No other user can access to his PST. The incoming mail has
no problem to be placed in the PST folder. The PST file
can be accessed normally after reopen MS Outlook.
 
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