When you say I go to the "screen", then i presume you're meaning the screen
of Windows Complete PC Restore -- right?
1. Does the restore fail after you are able to go through all the screens of
Windows Complete PC Restore and kick off a restore after checking the
"cofirmation" check box on the last dialogue?
2. On the first screen did you select the "recommended" backup which is
selected by default or did you select another backup yourself?
3. Assuming that you're able to see the screen where we have two check boxes
- one as "Format and repartition disks" and other as "Restore only system
volumes" - what was the default selection i.e. which check boxes were checked
by default and which check box was also greyed out by default?
4. Based on point 3 did you make any changes to the default selection of the
check boxes?
5. Does it reboot your system automatically? That sounds a bit strange
though because i don't think that's what it is supposed to do.
6. Could you please post the output of the following as is before you try
another restore?
Go to the command line when you are in WinPE (there must be an option to
open a command prompt window when you boot off the Vista DVD).
type "diskpart"
Diskpart > list vol
Diskpart > list disk
Diskpart > sel disk 0
Diskpart > det disk
Diskpart > sel disk 1
Diskpart > det disk
and so on for all the disks you have.
7. Could you please tell me how many disks were there when you did a backup?
8. Could you please tell me how many volumes (also called partitions) were
there on those disks when you did a backup?
9. Have you ever had a successful restore?
10. If the answer to 5 is yes, then when did the restore start failing? do
you remember doing anything such as creating more partitions, shrinking the
volumes, increasing the volume size, adding more disks to the machine, etc.
after which the restore started to fail?
11. Where is the backup? Is it on one of the hard disks that your system is
on or on an external USB/1394 HDD or an DVDs?
Thanks
