S
SusieQoooo
I have a Dell Dimension 8200 that came with XP Pro
Installed with two usb ports
I did a disk check and defrag and then a day or two later
a text balloon comes up from my task bar saying that my
scanner is malfunctioning.
As a elimination process I decided to switch ports with my
scanner and printer. These are the only two periphials
that I use.
Only to have neither the printer or scanner being seen by
my computer. So I put the printer back to the original
usb for the printer and still not recognized and will not
work.
It just says two unknown devices.
So I uninstalled my scanner software and unplugged it
hoping to be able to reinstall it. I unplugged my scanner
and shut off the computer. I plugged it back in and
turned the computer back on and there was no indication
that my computer realized that new hardware was attached.
I am guessing that the problem is with the usb ports as it
is highly unlikely that both would quit working at the
same time.
They (scanner,printer)are getting power and lights are on.
I tried a system restore back to a time when I knew my
printer was working. This did not help. So I undid it.
I do not want to reinstall worried about my data, etc. and
also seems to be a difficulty to reinstall when Dell did a
factory install.
I have heard of repair installs, however, I saw nothing
like that in my Dell or XP manual that came with my
computer. I got it about 1 1/2 years ago and perhpaps
that was not an option then.
Any and all help would be appreciated. Please feel free
to email me at (e-mail address removed).
I am disabled and do not have the money to take it to a
repair place so any and all help would be appreciated.
Susie
Installed with two usb ports
I did a disk check and defrag and then a day or two later
a text balloon comes up from my task bar saying that my
scanner is malfunctioning.
As a elimination process I decided to switch ports with my
scanner and printer. These are the only two periphials
that I use.
Only to have neither the printer or scanner being seen by
my computer. So I put the printer back to the original
usb for the printer and still not recognized and will not
work.
It just says two unknown devices.
So I uninstalled my scanner software and unplugged it
hoping to be able to reinstall it. I unplugged my scanner
and shut off the computer. I plugged it back in and
turned the computer back on and there was no indication
that my computer realized that new hardware was attached.
I am guessing that the problem is with the usb ports as it
is highly unlikely that both would quit working at the
same time.
They (scanner,printer)are getting power and lights are on.
I tried a system restore back to a time when I knew my
printer was working. This did not help. So I undid it.
I do not want to reinstall worried about my data, etc. and
also seems to be a difficulty to reinstall when Dell did a
factory install.
I have heard of repair installs, however, I saw nothing
like that in my Dell or XP manual that came with my
computer. I got it about 1 1/2 years ago and perhpaps
that was not an option then.
Any and all help would be appreciated. Please feel free
to email me at (e-mail address removed).
I am disabled and do not have the money to take it to a
repair place so any and all help would be appreciated.
Susie