Two messenger icons in task tray

  • Thread starter Thread starter Jeff Miller
  • Start date Start date
J

Jeff Miller

I am running WinXP and upgraded Windows Messenger
4.7.0106 to 5.0.0381. I end up with two icons in the
task try. If I open either of them and do Help/About,
they both say that it is running version 5.x. However, I
signed into one and a mousover of one shows "signed in"
and the other shows "not signed in".

How do I get rid of the second icon? Will following the
directions elsewere on the list to remove 4.7 do the
trick (without messing up 5.0) or is there a different
fix for this situation?

I will be rolling this upgrade to users on the network.
How can I prevent this from happening on the other
workstations? Must 4.7 be removed before "upgrading" to
5.0?

-- Jeff
 
Greetings Jeff,

Very unusual (not quite sure how this happened as the Windows Messenger 5 installer should
write overtop of the Messenger 4.7 executable in the \Program Files\Messenger folder) -- did
you happen to change the location of your Program Files folder recently?

I'd be interested (because I'm clueless how you managed to do this), if you do a search on
your drive for 'msmsgs' (just click Start, Search and do it there) to see exactly where it
put the two Windows Messenger executables.

However, as a solution, close both Messenger clients, then click Start, then Run, and type
the following:
msiexec.exe /x {ABEB838C-A1A7-4C5D-B7E1-8B4314B10138}
and click OK.

Then click Start, then Run, and type the following:
RunDll32 advpack.dll,LaunchINFSection %windir%\INF\msmsgs.inf,BLC.Remove
and then click OK.

Then reinstall Windows Messenger 5:
http://www.microsoft.com/windows/messenger/download.asp
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
It is only in one location: C:\Program Files\Messenger

I've never messed with the location of the the Program
Files folder.

I'm just glad that I'm not the only one who's confused by
this (I like to share said:
-----Original Message-----
Greetings Jeff,

Very unusual (not quite sure how this happened as the
Click to expand...
Windows Messenger 5 installer should
write overtop of the Messenger 4.7 executable in the
Click to expand...
\Program Files\Messenger folder) -- did
you happen to change the location of your Program Files folder recently?

I'd be interested (because I'm clueless how you managed
Click to expand...
to do this), if you do a search on
your drive for 'msmsgs' (just click Start, Search and do
Click to expand...
it there) to see exactly where it
put the two Windows Messenger executables.

However, as a solution, close both Messenger clients,
Click to expand...
then click Start, then Run, and type
 
Hi Jeff,

Very weird -- assuming you haven't tried my "fixes" yet, go into the 'Messenger' folder,
right-click msmsgs, click Properties, then the Version tab -- see what it reports the version
as. I'm betting it's 5.0.0.381 (Windows Messenger 5).

I'm not quite sure how 4.7 has remained in memory, have you rebooted yet? It may just "go
away" (considering it isn't anywhere [at least out of the system folders]).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
Update:

First command ran.

Second command said that 4.7 wasn't installed.

I restarted and ran the Messenger 5.0 install.

I loaded Outlook, and two icons appeared.

Just for giggles, I tried running your first command
twice in a row. The second time it said that the action
is only valid for programs already installed.

However, no Messenger in the tray.

Since this doesn't seem to be a common occurance, I've
been trying to think what could have made this a unique
case.

The only thing I can think of is that I aborted an
install of 5.0 due to an interuption (it had loaded files
into the temporary folder then was at a Next/Cancel
prompt). Then, later, I did a full install.

Is there something that didn't gracefully back out when I
did the aborted install?
-----Original Message-----
Greetings Jeff,

Very unusual (not quite sure how this happened as the
Click to expand...
Windows Messenger 5 installer should
write overtop of the Messenger 4.7 executable in the
Click to expand...
\Program Files\Messenger folder) -- did
you happen to change the location of your Program Files folder recently?

I'd be interested (because I'm clueless how you managed
Click to expand...
to do this), if you do a search on
your drive for 'msmsgs' (just click Start, Search and do
Click to expand...
it there) to see exactly where it
put the two Windows Messenger executables.

However, as a solution, close both Messenger clients,
Click to expand...
then click Start, then Run, and type
 
Hi Jeff,

I'm not quite sure, in fact I'm not quite sure why you're getting two icons in the
notification area (system tray), when just Windows Messenger 5.0's executable is there.

If you click Start, then Run, type "cmd" and click OK. Then at the prompt, type:
cd\
(and enter) to get back to the root directory and type the following:
dir/s /a /p msmsgs.exe
(and enter). This will scan the entire drive for msmsgs.exe entries (even if they're
"hidden").

All that should [normally] be found is msmsgs.exe in the \Program Files\Messenger folder and
assuming you've installed Service Pack 1, the \Windows\ServicePackFiles\i386 folder.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
Well, after doing all of the fixes yesterday (twice), I
saw your messege this morning and decided, what the heck,
and rebooted again.

The extra icon is gone. I'm not sure which of your bits
of advice actually fixed the problem but it's gone now.

Thank you for your help.

-- Jeff (still confused but happy)
-----Original Message-----
Hi Jeff,

Very weird -- assuming you haven't tried my "fixes" yet,
Click to expand...
go into the 'Messenger' folder,
right-click msmsgs, click Properties, then the Version
Click to expand...
tab -- see what it reports the version
as. I'm betting it's 5.0.0.381 (Windows Messenger 5).

I'm not quite sure how 4.7 has remained in memory, have
Click to expand...
you rebooted yet? It may just "go
away" (considering it isn't anywhere [at least out of the system folders]).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

Jeff Miller said:
It is only in one location: C:\Program Files\Messenger

I've never messed with the location of the the Program
Files folder.

I'm just glad that I'm not the only one who's confused by

Windows Messenger 5 installer should
\Program Files\Messenger folder) -- did Files
folder recently? managed
to do this), if you do a search on do
it there) to see exactly where it
then click Start, then Run, and type
http://www.microsoft.com/windows/messenger/download.asp
Click to expand...


.
Click to expand...
 
Hi Jeff,

I have to admit that's the oddest issue I've seen in awhile, but glad to hear it =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


Jeff Miller said:
Well, after doing all of the fixes yesterday (twice), I
saw your messege this morning and decided, what the heck,
and rebooted again.

The extra icon is gone. I'm not sure which of your bits
of advice actually fixed the problem but it's gone now.

Thank you for your help.

-- Jeff (still confused but happy)
-----Original Message-----
Hi Jeff,

Very weird -- assuming you haven't tried my "fixes" yet,
Click to expand...
go into the 'Messenger' folder,
right-click msmsgs, click Properties, then the Version
Click to expand...
tab -- see what it reports the version
as. I'm betting it's 5.0.0.381 (Windows Messenger 5).

I'm not quite sure how 4.7 has remained in memory, have
Click to expand...
you rebooted yet? It may just "go
away" (considering it isn't anywhere [at least out of the system folders]).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

Jeff Miller said:
It is only in one location: C:\Program Files\Messenger

I've never messed with the location of the the Program
Files folder.

I'm just glad that I'm not the only one who's confused by
this (I like to share <grin>).

-----Original Message-----
Greetings Jeff,

Very unusual (not quite sure how this happened as the
Windows Messenger 5 installer should
write overtop of the Messenger 4.7 executable in the
\Program Files\Messenger folder) -- did
you happen to change the location of your Program Files
folder recently?

I'd be interested (because I'm clueless how you managed
to do this), if you do a search on
your drive for 'msmsgs' (just click Start, Search and do
it there) to see exactly where it
put the two Windows Messenger executables.

However, as a solution, close both Messenger clients,
then click Start, then Run, and type
the following:
msiexec.exe /x {ABEB838C-A1A7-4C5D-B7E1-8B4314B10138}
and click OK.

Then click Start, then Run, and type the following:
RunDll32 advpack.dll,LaunchINFSection %windir%
\INF\msmsgs.inf,BLC.Remove
and then click OK.

Then reinstall Windows Messenger 5:
http://www.microsoft.com/windows/messenger/download.asp
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

I am running WinXP and upgraded Windows Messenger
4.7.0106 to 5.0.0381. I end up with two icons in the
task try. If I open either of them and do Help/About,
they both say that it is running version 5.x.
However, I
signed into one and a mousover of one shows "signed in"
and the other shows "not signed in".

How do I get rid of the second icon? Will following
the
directions elsewere on the list to remove 4.7 do the
trick (without messing up 5.0) or is there a different
fix for this situation?

I will be rolling this upgrade to users on the network.
How can I prevent this from happening on the other
workstations? Must 4.7 be removed before "upgrading" to
5.0?

-- Jeff


.
Click to expand...


.
Click to expand...
Click to expand...
 
Back
Top