Thanks for the suggestions for solving the problem. While I was
waiting for a response, I went to the Knowledge Base of Visioneer and
got another suggestion for solving the problem. I include it here for
the record. (Sounds good, but in WinXPSP2 hidden files are not found
by Start/Search even when made visible through View.)
Page 1 of 1
USB Scanner Has No TWAIN Button in PaperPort
Symptom...
USB Scanner Has No TWAIN Button in PaperPort and the Select Source Is
Grayed Out
Cause:
There is problem with the DRVIDX.BIN file on your computer.
Solution:
To resolve this issue, please take the following steps:
1. Right mouse click on "My Computer", select "Properties" and
click on the "Device Manager" tab.
2. Look for the Visioneer scanner (it should be listed under
Imaging, Unknown Devices, or Other Devices). When it is found, click
it once to highlight it and click the "Remove" button in Device
Manager. Repeat this process if the scanner is listed more than once.
3. Disconnect the scanner from the back of the system.
4. Double click "My Computer", then double click on your C: icon,
select "View", and click on "Folder Options".
5. Click the "View" tab, Look under "Hidden Files" and put a mark
in "Show All Files".
6. Now look for "Hide File Extensions For Known File Types", if
this has a check next to it, please uncheck
it. Click on "Apply" and then "OK".
7. Go to the "Start" button, then "Find", "Files or Folders", and
type DRVIDX.BIN in the "Named" field. Make sure that C:\ is in the
"Look In" field, then press "Find Now". When the file is found, right
mouse click on the file, and select "Delete".
8. In the "Named" field, type DRVDATA.BIN, and then click "Find
Now". When it is found, right click on it
and select "Delete".
9. Empty your "Recycling Bin"
to. Insert the PaperPort CD. If it automatically launches, click the
"Exit" button.
ii. Double click "My Computer", then right click the CD-ROM drive
and left click on "Open", double click the Vision folder, double click
the Base folder, double click the Drivers folder, then double click
XXXXusb.exe. Where XXXX is a model number of your scanner.
12. Reconnect the scanner when prompted. If you receive an error
in regards to MSVCRT2O.DLL click on Ignore.
13. Go to the "Start" button, then "Find", "Files or Folders", and
type INITWAIN.EXE in the "Named" field. Make sure that C:\ is in the
"Look In" field, then press "Find Now". When it is found, double click
it.
14. You should receive a message that your PaperPort software has
been reinitialized for Twain access.
Click "OK".
15. Restart your computer.
16. Try scanning again.
(end of Knowledge Base reply)
CSM1 said:
Just installed a Visioneer 7100 and updated the software from the web
site. All works fine as long as I work with the One Touch menus.
However, when I try to scan directly from another application(except
for Word) such as my graphics program or even from Notepad I get an
error indicating that "no Twain Compatible equipment can be found".
Also, I noted that in Notepad under File there is no listing for
Textbridge. I checked my old computer with another scanner installed
and Textbridge appears there and can be used to scan images directly
in from the scanner using Textbridge.
Is the problem that the software was not fully installed?
Or does this model only install to the Paperport software? and Word?
Is there a fix?
Thanks. Tom.
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Are all the TWAIN parts on your computer?
Look in C:\WINDOWS\Twain_32. There must be a folder with the Visioneer data
source, a .DS file. There may be more than one file. But only one .ds.
C:\WINDOWS must have the Twain and Twunk files, there are at least two that
have Twain in the filename and at least two that have Twunk in the filename.
You make sure that you have installed the TWAIN interface for the scanner.
Also be sure the the graphics program supports TWAIN.
Here is a Graphics program that is very versatile and has a TWAIN interface.
Plus it is free. Also get the plug-ins. The plug-ins are what make this
program great.
http://www.irfanview.com/
Select Source in the file menu. If the Scanner TWAIN is not shown in this
program, there is not a TWAIN source on the computer.
Notepad will never have an item for the scanner (textbridge), Notepad is
just a Text only editor, and 64 KB max file size at that.(On my other computer it does,tom)
Are you sure the it was Notepad and not Wordpad. Wordpad is a Rich Text
Editor and may be compatible with Textbridge.
You would need something like Microsoft Word for TextBridge to appear inthe
file menu.
Try re-installing the scanner software.
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Human speech is like a cracked tin kettle, on which
we hammer out tunes to make bears dance when we long
to move the stars. Flaubert. Madame Bovary.
