TV Tuner Card

  • Thread starter Thread starter Shelley Powell
  • Start date Start date
S

Shelley Powell

My husband is trying to video conference in windows XP
messenger. He can see and hear the other party but they
cannot see or hear him. The camera and microphone he is
using both work on my laptop with xp so we know that they
are not the problem and neither has a firewall so it can't
be that.
The computer he is using has a tv tuner card pre-installed
would this be affecting it and if so how do we get round
it.
 
Greetings Shelley,

Firstly, to make sure that the tuner isn't an issue, make sure you've gone through the
Audio/Video Tuning Wizard before trying. To do so, open up the main Messenger window, click
the Audio/Video Tuning Wizard.

Secondly, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then All Programs, then Accessories, then Communications, and then Network
Connections. Right click your network/internet connection, then click Properties. Uncheck
the QoS Packet Scheduler, and try again.

If that doesn't help and since both of you are using a router (with UPnP support), you may
need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Finally, for testing purposes, both you and your contact might try turning off the Windows XP
Internet Connection Firewall (although you shouldn't need to for Messenger voice/video
connectivity). To do so, click Start, then All Programs, then Accessories, then
Communications, and then Network Connections. Right click your network/internet connection,
then click Properties. Click the Advanced Tab, and verify that the Internet Connection
Firewall is unchecked. As well, if your contact is using some type of third-party firewall
(ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to
"Permit All", "Allow All" or "Medium" (ZoneAlarm).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
 
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