Trying to use remote assistance and Cannot open MsRCindent file

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Guest

I'm trying to use remote assistance, both computers are XP SP2. I send the
invitation via email, and the person who gets it cannot opern the link
RcBuddy.MsRcIncident. The error msg reads: "The file does not have a program
associated with it for permitting this action. Create an association in the
folder options control panel". When I access the folder options and look up
the file it seems to be associated correctly ie "Microsoft remote assistance
incident". I understand that when I click on this file it's supposed to
Launch "Help and Support" but it does not. I turned the firewalls off in
both the computers , no joy. What am I missing. Have read the MS remote
assistance help and
don't find an answer. Appreciate some help.

Thanks in advance

THanks in advance
 
tcahill said:
I'm trying to use remote assistance, both computers are XP SP2. I send
the
invitation via email, and the person who gets it cannot opern the link
RcBuddy.MsRcIncident. The error msg reads: "The file does not have a
program
associated with it for permitting this action. Create an association in
the
folder options control panel". When I access the folder options and look
up
the file it seems to be associated correctly ie "Microsoft remote
assistance
incident". I understand that when I click on this file it's supposed to
Launch "Help and Support" but it does not. I turned the firewalls off in
both the computers , no joy. What am I missing. Have read the MS remote
assistance help and
don't find an answer. Appreciate some help.

Thanks in advance

THanks in advance
Click to expand...

Some non-MS email programs add a file extension name to the RA file name.
Outlook and OE do not. I would check for that...

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
 
Thanks for your response. You were absolutely correct. My default email is
Eudora and it did exactly as you said. I switched to OE and had no problems,
thanks again

TC
 
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