Trying to set up friends to use Messenger

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My two friends just got Roadrunner, and I set them up with Windows Messenger so they can ask us questions if they need to. I added my name as a contact, and then came home and added them in as new contacts. It says they are online, but after their name, it says "email address not verified." What does this mean? Are they not seeing my messages? I am typing instant messages to them, but they are not responding, and I hate to run over there again to set it all up. I guess I could call them, but hate to bother them. It's probably not important to them, but we wanted them to have it. They are complete computer novices

Thanks.
 
Did you get them a .NET account, just how are they setup? To my knowledge
Roadrunner is some ISP.

Joel

msmarti58 said:
My two friends just got Roadrunner, and I set them up with Windows
Click to expand...
Messenger so they can ask us questions if they need to. I added my name as a
contact, and then came home and added them in as new contacts. It says they
are online, but after their name, it says "email address not verified." What
does this mean? Are they not seeing my messages? I am typing instant
messages to them, but they are not responding, and I hate to run over there
again to set it all up. I guess I could call them, but hate to bother them.
It's probably not important to them, but we wanted them to have it. They are
complete computer novices.
 
Did you get them a .NET account, just how are they
setup? To my knowledge Roadrunner is some ISP.

Yes, I registered their email addresses with the .NET
passport. Roadrunner is Time Warner Cable.

Anyway, my friend says he verified his email address and
all should be well, but since they just got this set up,
and he's never before used a computer, he may be telling
me he verified it when he actually didn't.

My question was, if he didn't verify it, does that mean
he would appear to be online, and I would be able to send
him messages, but he would not be getting them? What is
all this verification about anyway? I'm not trying to set
up his email, I'm trying to set up Messenger so they both
can instant message!
 
You will probably have to go there and confirm that you are on his list, or
he may not know how to put you on his list and/or accept a call. Is he on
your list?? If possible and not too expensive, would suggest you get on the
telephone and talk him through the process.

Joel
 
Joel Estes said:
You will probably have to go there and confirm that you are on his list, or
he may not know how to put you on his list and/or accept a call. Is he on
your list?? If possible and not too expensive, would suggest you get on the
telephone and talk him through the process.
Click to expand...

Yes, I added myself as a new contact. I saw that my status said "offline"
since of course I wasn't home.

Still, my question is, if they don't verify their email address, does this
mean that Windows Messenger won't work?
 
Do not understand what you mean by "verify their email address". All that
is necessary is that each be on the others list and have a .net account of
some type and have the program running.
Also, one must have a connection to the Internet that is reachable. No NAT,
or firewalls or such to prevent calling.

Joel
 
Joel Estes said:
Do not understand what you mean by "verify their email address". All that
is necessary is that each be on the others list and have a .net account of
some type and have the program running.
Also, one must have a connection to the Internet that is reachable. No NAT,
or firewalls or such to prevent calling.
Click to expand...

You know, where their names are listed in the contacts online section, it
says after their email address "email address not verified." Since I was
sending them instant messages and it appeared that they were online, and
because they were not typing anything back, I assumed that this "email
address not verified" message was telling me they needed to do something on
their end still in order for them to instant message. But I did get an
instant message from one of them today so I guess that does not matter that
they did not verify their email addresses. I don't know what that means
anyway.
Never mind.
 
I'm not sure if you're still interested in an answer
here, but I looked under the "Help" tab in the MSN
Messenger window (the one with the Contacts list),
selected "All Topics", then "Troubleshooting"--here's
what it says:

"If you see E-mail Address Not Verified after a contact's
e-mail address in your MSN Messenger contacts list, that
person has signed up for a Microsoft .NET Passport but
has not verified that the e-mail address belongs to him
or her.
A person's identity is verified when he or she responds
to the e-mail message sent by Microsoft for that purpose.
After the e-mail address is verified, your contact's
display name will appear in your MSN Messenger contacts
list instead of his or her e-mail address."

Look for an email from Microsoft in your friends' Inboxes
(that should have arrived shortly after you set them up)
and follow the instructions there. If you can't find
one, I think if you click on "Actions" (or one of the
tabs in that same Contacts list window), there should be
a listing that says "Verify e-mail address", or something
very similar. Click on that and follow the instructions
and your friends should be all set. It should show their
name on the list once you do, and allow them to change
their name if they want to in the future. You could
probably even do it through remote assistance and save
yourself a trip if you wanted to.:-) Hope that helps.
 
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