Trying to open/uninstall

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I've been trying to open antispyware, which has been working great until
today, and it keeps telling me that it is ''searching'' for
GIANTantispywaremain.exe, so I figured I would try to uninstall it so I can
re-install, when I try to go and uninstall I get a msg saying... Error 1336.
There was an error creating a temporary file that is needed to complete this
installation, and then the uninstall program shuts down. HELP!
 
Try Start, control panel, add or remove programs, change, update. You may
hit a similar error, but lets try that first.

If that fails, I think I'd try installing over the current copy from the
download file.
 
I went ahead and tried just one more time. When I went and clicked ''Change''
to try and update it, I got the following error..

Error 1304. Error writing to file C:\Program
Files\MicrosoftAntiSpyware\updateprogress.avi Verify that you have access to
thar directory.

Still in need of help!!!
 
OK.

Shut down the program (can't remember whether it runs at all for you.)

Delete \program files\microsoft antispyware and all subfolders.
(You will lose access to any quarantined items, history, and custom
settings.)
Test whether you can reinstall.
If you can, you are done.

If you cannot:

Download the Windows Installer Cleanup tool from here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Install this, find Microsoft Antispyware on the list, and use the tool to
delete the installer information for Microsoft Antispyware.

Then reinstall.


--
 
Ok, I attempted to delete the actual folder itself, I got an error saying,
Cannot delete Microsoft Antispyware: The file is corrupted or unreadable.

I then installed that program, removed Antispyware, and tried it again. Got
the same message... Is there any other ways? Thanks so much for the help!
 
I think you need to run chkdisk.

Open My Computer, and right-click the drive on which Microsoft Antispyware
is installed.
Choose Properties.

Click on the Tools tab.
Click on Check Now...
Click the "automatically fix file system errors checkbox."
Click Start.

If this drive is also your system drive, you may get a message stating that
you need to restart and have the drive checked on startup. Do that, and
then restart the system. The checkdisk operation may take some time, but
eventually the machine will restart normally.

Then try that last set of steps again.

--
 
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