Troubleshooting Windows Movie Maker

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Guest

"Windows Movie Maker has encountered a problem and needs to close. We are
sorry for the inconvenience." I get this message each time I want to use this
program and click on it.I did send the error report also but got no response.
How can this problem be resolved?
 
Kooldude said:
"Windows Movie Maker has encountered a problem and needs to close.
We are sorry for the inconvenience." I get this message each time I
want to use this program and click on it.I did send the error report
also but got no response. How can this problem be resolved?
Click to expand...
=============================
You fail to mention your OS...if you are
running Vista...disregard the following.

Some users have reported problems
after installing IE7. If this applies to your
situation ...uninstalling IE7 may be worth
a try.

(927177) How to uninstall Internet Explorer 7
http://support.microsoft.com/kb/927177/en-us

I've also seen a report that disabling the
ffdshow codec could be the fix. To accomplish
this...open Movie Maker and go to...Tools /
Options / Compatibility tab...Uncheck...
ffdshow / OK.

More info:

Movie Maker 2 Crashes and Hangs
http://tinyurl.com/bqgyx

--
John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
John Inzer said:
=============================
You fail to mention your OS...if you are
running Vista...disregard the following.

Some users have reported problems
after installing IE7. If this applies to your
situation ...uninstalling IE7 may be worth
a try.

(927177) How to uninstall Internet Explorer 7
http://support.microsoft.com/kb/927177/en-us

I've also seen a report that disabling the
ffdshow codec could be the fix. To accomplish
this...open Movie Maker and go to...Tools /
Options / Compatibility tab...Uncheck...
ffdshow / OK.

More info:

Movie Maker 2 Crashes and Hangs
http://tinyurl.com/bqgyx

--
John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
Thank you for the info, John.
The OS is Windows XP Home edition. Will uninstalling Internet Explorer 7 affect the security updates and other programs installed after IE 7 was installed in my computer? I got this warning message while I was trying to uninstall the IE 7 and since I wasn't sure I aborted the process.
Click to expand...
 
It shouldn't effect any of the other updates but after your done you can
certainly run Microsoft Update again to make certain.
 
==================================
Before uninstalling set a system restore point.
Who knows...it may not solve the Movie maker
issue anyway.

I don't think anything significant will be altered
but you'll have to be the judge. I installed /
uninstalled IE7 a few times just experimenting
and finally decided I did not want it at this time.
I'm still using IE6.

--
John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
Thanks once again John. The Movie Maker issue is resolved after removing IE7
as suggested. Apparently, nothing seems to have been affected and IE6 is also
working fine.
I am still wondering will it ever work with IE7.
 
Kooldude said:
Thanks once again John. The Movie Maker issue is resolved after
removing IE7 as suggested. Apparently, nothing seems to have been
affected and IE6 is also working fine.
I am still wondering will it ever work with IE7.
Click to expand...
====================
You're welcome.

Thanks for the update.

I suspect that eventually all or at
least most of the issues will be
cleared up but cannot speculate
as to when.

--
John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
Disabling ffdshow audio decoder worked for me! I had previously tried
reinstalling Windows and had given up on getting it to work. Thanks!!
 
Thebuzeetle said:
Disabling ffdshow audio decoder worked for me! I had previously tried
reinstalling Windows and had given up on getting it to work. Thanks!!
Click to expand...
===================================
Excellent!

Thanks for the update.

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
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