troubleshooting on boot-up

  • Thread starter Thread starter Terry
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T

Terry

Attn: A window always pops up when I boot up to windows
xp that Windows Installer is trying to install Microsoft
Money 2002 for some unknown reason. I keep cancelling it
and it keeps coming up on the screen. Also, I constantly
get a window saying "the action cannot be completed
because the other program is busy, choose "switch to
activate the busy program and correct the problem".
Help. I just recently got some viruses, lovsans, and
trojan horse, and blast something. I downloaded Stinger
to get rid of these and I believe it was successful.
Nothing told me that it was repaired. Help.
 
Terry said:
Attn: A window always pops up when I boot up to windows
xp that Windows Installer is trying to install Microsoft
Money 2002 for some unknown reason. I keep cancelling it
and it keeps coming up on the screen.
Click to expand...

Check your startup settings to find out what is causing this.
Applications that start with Windows can be found here:
- the WIN.INI, section [windows], entries "run=" and "load="
- the Registry keys
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices
- the folders
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\STARTUP
C:\DOCUMENTS AND SETTINGS\{username}\START MENU\PROGRAMS\STARTUP
See also "How to Troubleshoot By Using the Msconfig Utility in Windows
XP" (http://support.microsoft.com/?kbid=310560) and "How to Perform a
Clean Boot in Windows XP" (http://support.microsoft.com/?kbid=310353).
 
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