troubleshooter not working??

  • Thread starter Thread starter Robert J. Lafayette
  • Start date Start date
R

Robert J. Lafayette

in device manager i have a troubleshooter for certain devices..

troubleshooter doesn't work lately.

i click on it and nothing happens.

is there any way to reset / reload it so as to make it work?

thanks in advance,

robert
(xp home sp2)
 
Hi Robert,

Give this a try and see if it solves the problem.......

Go to Start>Run and key in:
regsvr32 jscript.dll
Click on OK or hit ENTER
Click on OK in the RegSvr32 dialogue box
Do the same as above for vbscript.dll



Regards,
 
Hi Robert,

Are you able to run Helpctr.exe from Start/Run? (without typing helpctr.exe's full path)

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


in device manager i have a troubleshooter for certain devices..

troubleshooter doesn't work lately.

i click on it and nothing happens.

is there any way to reset / reload it so as to make it work?

thanks in advance,

robert
(xp home sp2)
 
using xp home, sp2.

thanks for asking.

can not run 'help and support' from start menu.

from "search"

found several 'helpcrt.exe' in following three folders:

1- windows/ service packfiles\i386
2- windows/ software distribution\
downloads-1-5-18\0915379b547e57fc174520805bc480\backup

3- windows/pchealth\healthctr\bianaries


please help.

robert


Hi Robert,

Are you able to run Helpctr.exe from Start/Run? (without typing
helpctr.exe's full path)

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


in device manager i have a troubleshooter for certain devices..

troubleshooter doesn't work lately.

i click on it and nothing happens.

is there any way to reset / reload it so as to make it work?

thanks in advance,

robert
(xp home sp2)
 
thanks for your guidance.

did:
Go to Start>Run and key in:
regsvr32 jscript.dll
Click on OK or hit ENTER
Click on OK in the RegSvr32 dialogue box
Click to expand...

something happened.

then did
Do the same as above for "vbscript.dll"

and could not answer dialog box question what program this runs.

still no help and support when i click on from start menu.

please advise

robert
 
thank you will try my best,

and report back

robert




Robert,

If you're able to launch Help and Support directly from the folder (but not
from Start Menu), see:

"Help and Support" link from Start Menu does not work:
http://windowsxp.mvps.org/startmenuhelp.htm

This should also rectify the "Troubleshooter" button functionality in Device
Manager.
 
i applied registry fix in 'run'
to regedit,

in windows and nothing happened.

again, excuse my being a dummy here.

the more detailed the help for me the better of i am.

i pretty much need the help and support portion of windows.

just a thought:
how about i reinstall some part of sp2?

robert
 
found this in help and support forum
posted november 9, 2004:

QUOTE said:
See if these commands help:
From Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
Click to expand...
UNQUOTE

applying the three commands in sequence did the trick.

that is- restored my help and support.

and i can troubleshoot once again.

cheerio and all that,

robert





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http://www.webspawner.com/users/rjlafayette/index.html
 
found this in help and support forum
posted november 9, 2004:

QUOTE said:
See if these commands help:
From Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
Click to expand...
UNQUOTE

applying the three commands in sequence did the trick.

that is- restored my help and support.

and i can troubleshoot once again.

cheerio and all that,

robert






Robert,

If you're able to launch Help and Support directly from the folder (but not
from Start Menu), see:

"Help and Support" link from Start Menu does not work:
http://windowsxp.mvps.org/startmenuhelp.htm

This should also rectify the "Troubleshooter" button functionality in Device
Manager.
 
remesh,

yes, thank you.

the issues are resolved:

have 'help and support' from start menu,
and 'troubleshooter' in device manager.

yippee!

thank you again,
robert




Hi Robert,

Both the issues are resolved now?
 
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