Troubleshoot a computer 3000 miles away.....

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

My son is having problems connecting to the internet since he installed the
SP2 service pack.Can anyone tell me what information about his computer I
need and how I would use it to access his computer?

Thank You for any responses.
 
If he is having problems with SP2 and internet connectivity then you might have a hard time
accessing his machine.

With that said, if he is running XP Pro look at this page for guidance setting up and using Remote
Desktop for remote access/control. including firewall/NAT/router port information..

http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html

If he is running XP Home look at using UltraVNC... Get the server, client and encryption plug-in
from...

http://ultravnc.sourceforge.net/

If he is behind a firewall/NAT/router then he needs to open TCP Port 5900 in order for you to
connect with UltraVNC.

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
 
Additionally, if your both running XP (Pro or Home) look at Remote Assistance...

http://support.microsoft.com/default.aspx?scid=kb;en-us;305608
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
 
Thank You Sooner Al for the links...:)

Sooner Al said:
Additionally, if your both running XP (Pro or Home) look at Remote Assistance...

http://support.microsoft.com/default.aspx?scid=kb;en-us;305608
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
Click to expand...
 
Back
Top