trouble with using IE and accessing my documents

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

I have two users on my computer. One works fine, but the other isn't letting me open IE or My Computer, My Documents, etc. Does anyone know what could have caused this or how to fix it? I'd like to avoid taking it in if I can. Thank you!
 
It may be due to malware BHOs. BHO [ Browser Helper Objects ] load with both iexplore and explorer instances. You may try disabling the malware BHO using ToolbarCop, to start with. If disabling a BHO solves the problem, delete the BHO and run Ad-Aware scan. And, reinstalling Internet Explorer does not remove the malware BHOs. Their entries will be still present in the Registry.

Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://www.mvps.org/sramesh2k/toolbarcop.htm

Download Ad-Aware from www.lavasoftusa.com, scan the system and eliminate the malware products.
 
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