Trouble with Search and My Computer

  • Thread starter Thread starter nancy riley
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nancy riley

Hi, I have a couple of fairly recent problems that I can't figure how to
handle. One is that every time I try to use "Search," (Windows XP), as soon
as I fill in the object of search and go to where to search, I get the
message "Windows has encountered a problem and must quit," etc. And I am
back on the desktop.

My second problem is that when I click on the My Computer icon on the
desktop, a blank window shows up--no indication of A, E, Floppy disk. So I
can't start CD's from there, have to go Explorer and click on them there.
Help.
 
nancy riley said:
Hi, I have a couple of fairly recent problems that I can't figure how to
handle. One is that every time I try to use "Search," (Windows XP), as soon
as I fill in the object of search and go to where to search, I get the
message "Windows has encountered a problem and must quit," etc. And I am
back on the desktop.

My second problem is that when I click on the My Computer icon on the
desktop, a blank window shows up--no indication of A, E, Floppy disk. So I
can't start CD's from there, have to go Explorer and click on them there.
Click to expand...

This could be caused by some software running in the background.
Applications that start with Windows can be found here:
- the WIN.INI, section [windows], entries "run=" and "load="
- the Registry keys
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices
- the folders
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\STARTUP
C:\DOCUMENTS AND SETTINGS\{username}\START MENU\PROGRAMS\STARTUP
See also "How to Troubleshoot By Using the Msconfig Utility in Windows
XP" (http://support.microsoft.com/?kbid=310560) and "How to Perform a
Clean Boot in Windows XP" (http://support.microsoft.com/?kbid=310353).
 
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