Hi Bren,
If you want to use Remote Assistance, it's not necessary to go through
Windows Messenger do to so. Here's another way you can utilize Remote
Assistance.
==================================================
Click Start, Help and Support
When Help and Support Center opens, click "Invite a friend to connect to
your computer with Remote Assistance"
When the Remote Assistance page opens, click Invite Someone to help you
Instead of using Windows Messenger, select "or use e-mail", and e-mail the
request, enter your sister's e--mail address (or have her enter yours)
You'll then have an opporunity to write a personalized messenger, click
Continue
Set the invitation expiration, and a password if you want added security,
then click Send Invitation.
The mail recipient will recieve a request for Remote Assistance with an
attached file that will enable you to connect to the computer.
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You can also make sure that you're both using the latest version of Windows
Messenger. Simply click Start, All Programs, and select Windows Update.
After Windows Update scans your computer, you can click on the Windows XP
link on the left hand pane and select Windows Messenger from the Recommend
Updates.
Hope that helps!
--
Lance Zielinski
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.
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=====================================================
Bren said:
I have V5 and my sister has V4.7. We try to connect Remote Asst and it
did one time but I could not do anything on her end. It then disconnected.
We tried Whiteboard and we can accept but on top the Whiteboard box it says
Not In Call. She said her side said that I cannot connect. This is
driving me nutz...and I can't seem to find anything on here that comes close
to this prob. We are both on AOL and use our AOL addresses but I am using
an ISP to get onto AOL and she is using Dialup...could that be the prob??
I am about to delete this if I can't get help...Please help...Thank you
