Trouble opening a Word doc in a browser.

  • Thread starter Thread starter s_m_b
  • Start date Start date
S

s_m_b

Our intranet has a particular word doc (out of thousands) that refuses to
be opened when requested directly - i.e. the URL is pasted to the browser
from its link within the 'menu' pages
However, clicking the link on the menu page gets it to open perfectly....

The one thing I notice when the error is:
File download window appears, with 'Getting file information' just
starting.
A separate window then pops up - 'Internet Explorer was not able to open
this Internet site. The requested site is either unavaiable or cannot be
found.....'

The only inference I get from this is that IE looses the MIME type? Don't
see how though, as the other docs from the menu open fine either way.
 
Could the file/path name be too long for that one .doc?
You cannot open Office files in Internet Explorer
http://support.microsoft.com/default.aspx?scid=kb;en-us;416351

Instead of copying/pasting the URL into the IE address bar, what happens if
you manually type in the URL?
I'm thinking the copy/paste function is picking up an extra character or
some such from the page at the link's location on the page.
 
That had been my first thought, but its not. None of the docs in the
particular folder have more than around 120 characters in their URL.
 
Definitely an IE-only issue. FireFox behaves perfectly.
Typing it in still causes the error.
 
s_m_b said:
Our intranet has a particular word doc (out of thousands) that refuses to
be opened when requested directly - i.e. the URL is pasted to the browser
from its link within the 'menu' pages
However, clicking the link on the menu page gets it to open perfectly....

The one thing I notice when the error is:
File download window appears, with 'Getting file information' just
starting.
A separate window then pops up - 'Internet Explorer was not able to open
this Internet site. The requested site is either unavaiable or cannot be
found.....'

The only inference I get from this is that IE looses the MIME type? Don't
see how though, as the other docs from the menu open fine either way.
Click to expand...


I think you will have to take packet traces to understand what is really
happening underneath the external symptoms you have already noticed.
One possibility is that there is a redirect involved which isn't being handled
cleanly.


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