trouble installing AT&T antivirus program

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Guest

I have been trying to put this program on my notebook for 8 days. I have
talked to at least 9 technicians and they can't seem to help. I have deleted
all antivirus programs,& ad aware, and have downloaded and run the removal
tool from AT&T, and also my Avira program. I tried to install in safe mode
etc. The problem usually is when after I download the program and run it, &
the instashield is starting to run, then it stops. I have the new version of
Internet Explorer, Vista Premium on my pc. Thanks to anyone for some help.
 
Carol said:
I have been trying to put this program on my notebook for 8 days. I have
talked to at least 9 technicians and they can't seem to help. I have deleted
all antivirus programs,& ad aware, and have downloaded and run the removal
tool from AT&T, and also my Avira program. I tried to install in safe mode
etc. The problem usually is when after I download the program and run it, &
the instashield is starting to run, then it stops. I have the new version of
Internet Explorer, Vista Premium on my pc. Thanks to anyone for some help.
Click to expand...
I believe that the att antivirus is provided by mcafee. Many in these ms
groups suggest that using avg free (http://free.grisoft.com/doc/1) or
other free virus scanners will provide all the protection one needs
without some of the detrimental effects seen when using mcafee or norton
products with vista. I install avg free on computers that I work on, and
have been quite satisfied, as are the users, with the workings of the
product. One caveat would be to NOT install the email scanning component
on any scanner you might use. It is a redundant check and can cause
issues with email programs. With avg, one would use the custom
installation and uncheck the box for installation of the email scanning
component. Others may chime in with more suggestions as to products to
use.
 
Thank you Norm for your response, the reason I was trying to put AT&T on is
because it was free with my high speed DSL with AT&T. I thought it would be
a better program, and when I had the AVI I kept getting pop up ads to
upgrade. I appreciate your input.
 
Carol said:
Thank you Norm for your response, the reason I was trying to put AT&T on is
because it was free with my high speed DSL with AT&T. I thought it would be
a better program, and when I had the AVI I kept getting pop up ads to
upgrade. I appreciate your input.
Click to expand...
I believe, but cannot state with certainty, that the reason you get the
popups is because you selected to register. If you install again, don't
register, and you shouldn't be bothered. You also to not have to do a
scan every day, and with dsl, you do not have to change the default of
when to receive updates as your connection is always "on". You have
nothing but a bit of time to invest in trying it again.
 
OK, I will try it again and follow your directions. Like you said I have
nothing to lose. I have alread lost a week and have had a lot of
aggravation. You have been very helpful, and kind. Thanks again Norm.
 
Carol said:
OK, I will try it again and follow your directions. Like you said I have
nothing to lose. I have alread lost a week and have had a lot of
aggravation. You have been very helpful, and kind. Thanks again Norm.
Click to expand...
Please let the group know how you do. Thanks.
 
Hi again. I downloaded the program as you suggested, and unchecked the email
part. It installed good as far as I know. The program I was using before
was AVI but I think this one (AVG) is going to be better. I sure hope so.
If I have any trouble in the near future I will post it. Another thank you
Norm.
 
Carol said:
Hi again. I downloaded the program as you suggested, and unchecked the email
part. It installed good as far as I know. The program I was using before
was AVI but I think this one (AVG) is going to be better. I sure hope so.
If I have any trouble in the near future I will post it. Another thank you
Norm.
Click to expand...
Great. Enjoy.
 
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