trojan removal

[sandra schwanethal]

Having, hopefully, overcome LOVESAN, I now have a trojan. My antivirus
identifies Tojan Horse Dialer in E:\ System Volume \_restore(8BF2FFetc)dll.
When I run the scan it tells me the virus has been healed, but
unfortunately, its still there!!!
How do I get rid of it PLEASE?
I have now enabled the installed firewall (I know the horse has bolted), but
when I previously enabled it I couldn't send or receive e-mails. I have now
read the 'help' topics and have actually ticked the services I want allowed
in. So hopefully it will work this time.
Thanks in anticipation that someone can help.
SS

 

[Guest]

-----Original Message-----
Having, hopefully, overcome LOVESAN, I now have a trojan. My antivirus
identifies Tojan Horse Dialer in E:\ System Volume \_restore(8BF2FFetc)dll.
When I run the scan it tells me the virus has been healed, but
unfortunately, its still there!!!
How do I get rid of it PLEASE?
I have now enabled the installed firewall (I know the horse has bolted), but
when I previously enabled it I couldn't send or receive e-mails. I have now
read the 'help' topics and have actually ticked the services I want allowed
in. So hopefully it will work this time.
Thanks in anticipation that someone can help.
SS

Shut off system restore and reboot once you rebooted

turn system restore back on and create a checkpoint, This
will delete all of your previous checkpoints and
hopefully the trojan,rescan with your anti virus when
done