Tried to add Exchange Server but I don't have the Installation CD

  • Thread starter Thread starter Elissa via OfficeKB.com
  • Start date Start date
E

Elissa via OfficeKB.com

I was fiddling around with my Outlook 2000 mail configuration and made a
big boo boo. I hope someone can help. I am running Microsoft Office 2000
Professional running on Win98.

I was fiddling around with Outlook and tried to add a new Exchange Server
to my list of accounts. I restarted the computer as directed and was then
prompted by Windows Installer to insert the Microsoft Office 2000
Professional installation CD. Problem is I don't have it--it was loaned to
me by a friend and I forgot that I gave it back. So I figured oh well,
never mind the Exchange Server. But when I tried to cancel the Windows
Installer and go back to Outlook to change my account information back, it
says:

"Error 1706. No valid source could be found for product Microsoft Office
2000 Professional. The Windows installer cannot continue."

After clicking OK, I get this:

"Cannot start Microsoft Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
softward. Please reinstall Outlook."

So I renamed and replaced the dll file hoping that would solve the problem
but I still can't start Outlook. The Windows Installer keeps starting up
and trying again, and the whole process described above starts over.

So is there any way I can resolve this tonight or do I absolutely need the
installation CD.

Sorry this got so long. I hope someone can help.
:) Elissa
 
Elissa said:
I was fiddling around with my Outlook 2000 mail configuration and
made a big boo boo. I hope someone can help. I am running Microsoft
Office 2000 Professional running on Win98.

I was fiddling around with Outlook and tried to add a new Exchange
Server to my list of accounts. I restarted the computer as directed
and was then prompted by Windows Installer to insert the Microsoft
Office 2000 Professional installation CD. Problem is I don't have
it--it was loaned to me by a friend and I forgot that I gave it back.
So I figured oh well, never mind the Exchange Server. But when I
tried to cancel the Windows Installer and go back to Outlook to
change my account information back, it says:

"Error 1706. No valid source could be found for product Microsoft
Office 2000 Professional. The Windows installer cannot continue."
Click to expand...

Hi Elissa,
for Error 1706 please read
http://support.microsoft.com/default.aspx?scid=kb;en-us;298385
so its better to get the Cd.


After clicking OK, I get this:

"Cannot start Microsoft Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
softward. Please reinstall Outlook."
Click to expand...

for this MAPI32.DLL error read http://support.microsoft.com/kb/316053/en-us

So I renamed and replaced the dll file hoping that would solve the
problem but I still can't start Outlook. The Windows Installer keeps
starting up and trying again, and the whole process described above
starts over.

So is there any way I can resolve this tonight or do I absolutely
need the installation CD.

Sorry this got so long. I hope someone can help.
:) Elissa
Click to expand...

So in the end you need the installation CD to work with Office.
 
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