trend micro housecall qaurantined important files help

[Guest]

I used trend micros housecall online scanner and it qaurantined alot of
important files on my pc i.e. university coursework, its currently in a
folder called ".housecall" id be really grateful if anyone could tell me how
to restore these files.

 

[pvdg42]

I used trend micros housecall online scanner and it qaurantined alot of
important files on my pc i.e. university coursework, its currently in a
folder called ".housecall" id be really grateful if anyone could tell me
how
to restore these files.

Have you contacted Trend tech support?

http://www.trendmicro.com/en/support/contact.htm

 

[Guest]

Have you contacted Trend tech support?

http://www.trendmicro.com/en/support/contact.htm

thanks i got in contact with them and they said "Once quarantined (remove) with Housecall the files cannot be retrieved" so thats my uni coursework gone then... what the point in it being called quarantined if you cant get the files back

 

[Bruno van Dooren]

Have you contacted Trend tech support?
You have learned a valueable lesson today: always make daily backup copies
of important work.
Whenever I am working on stuff that is important, I zip the whole folder,
add the date to the filename and
copy it somewhere safe, like a network disk or a USB key. If possible I do
both to have redundant backup.

And in the days of the floppy, I used to check if I could unzip the backup
file as well.

That way I only lose a day's work at max, no matter what happens.

--

Kind regards,
Bruno van Dooren
(e-mail address removed)
Remove only "_nos_pam"