Trend 'Housecall' problem

  • Thread starter Thread starter aa
  • Start date Start date
A

aa

Seems that Trend have re-vamped their 'Housecall' service and now include a
Security scan in addition to a Virus scan.

Is it just me or are others getting the following error message whichever
scan they select..

"Housecall is only supported English Internet Explorer or Traditional
Chinese Internet Explorer"

http://housecall-beta.trendmicro.com/en/start_corp.asp

OS: Win XP Pro SP2
Browser: IE6.0.2900.2180.xpsp_sp2_rtm.040803-2158

Thanks.
 
aa said:
Seems that Trend have re-vamped their 'Housecall' service and now include
a
Security scan in addition to a Virus scan.

Is it just me or are others getting the following error message whichever
scan they select..

"Housecall is only supported English Internet Explorer or Traditional
Chinese Internet Explorer"

http://housecall-beta.trendmicro.com/en/start_corp.asp

OS: Win XP Pro SP2
Browser: IE6.0.2900.2180.xpsp_sp2_rtm.040803-2158

Thanks.

aa,
I got that same thing just a few hours ago. trying to help a friend with
trojans on his PC and Housecall was part of a procedure I was following. Was
using his IE6 (definitely English version)

dfrog
 
In
dfrog said:
aa,
I got that same thing just a few hours ago. trying to help a friend with
trojans on his PC and Housecall was part of a procedure I was following.
Was using his IE6 (definitely English version)

Thanks. They'll no doubt be inundated with queries so will give it a day or
two before re-trying.
 
| In | dfrog wrote:
|
| Thanks. They'll no doubt be inundated with queries so will give it a day or
| two before re-trying.
| --
| aa

Use the Command Line Scanner, Sysclean, instead...


1) Download the following two items...

Trend Sysclean Package
http://www.trendmicro.com/download/dcs.asp

Latest Trend signature files.
http://www.trendmicro.com/download/pattern.asp

Create a directory.
On drive "C:\"
(e.g., "c:\New Folder")
or the desktop
(e.g., "C:\Documents and Settings\lipman\Desktop\New Folder")

Download SYSCLEAN.COM and place it in that directory.
Download the signature files (pattern files) by obtaining the ZIP file.
For example; lpt460.zip

Extract the contents of the ZIP file and place the contents in the same directory as
SYSCLEAN.COM.

2) If you are using WinME or WinXP, disable System Restore
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
3) Reboot your PC into Safe Mode and shutdown as many applications as possible
4) Using the Trend Sysclean utility, perform a Full Scan of your platform and
clean/delete any infectors found
5) Restart your PC and perform a "final" Full Scan of your platform
6) If you are using WinME or WinXP, Re-enable System Restore and re-apply any
System Restore preferences, (e.g. HD space to use suggested 400 ~ 600MB),
7) Reboot your PC.
8) If you are using WinME or WinXP, create a new Restore point


BTW: I don't have a problem with the Web Scan on a Win2K SP4 platform using IE6 SP1 with
all updates.
 
In
David said:
Use the Command Line Scanner, Sysclean, instead...


1) Download the following two items...

Trend Sysclean Package
http://www.trendmicro.com/download/dcs.asp

Latest Trend signature files.
http://www.trendmicro.com/download/pattern.asp

Create a directory.
On drive "C:\"
(e.g., "c:\New Folder")
or the desktop
(e.g., "C:\Documents and Settings\lipman\Desktop\New Folder")

Download SYSCLEAN.COM and place it in that directory.
Download the signature files (pattern files) by obtaining the ZIP file.
For example; lpt460.zip

Extract the contents of the ZIP file and place the contents in the same
directory as SYSCLEAN.COM.

2) If you are using WinME or WinXP, disable System Restore
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
3) Reboot your PC into Safe Mode and shutdown as many applications
as possible 4) Using the Trend Sysclean utility, perform a Full Scan
of your platform and clean/delete any infectors found
5) Restart your PC and perform a "final" Full Scan of your platform
6) If you are using WinME or WinXP, Re-enable System Restore and
re-apply any System Restore preferences, (e.g. HD space to use
suggested 400 ~ 600MB), 7) Reboot your PC.
8) If you are using WinME or WinXP, create a new Restore point


BTW: I don't have a problem with the Web Scan on a Win2K SP4 platform
using IE6 SP1 with all updates.

Very kind of you to go to all that trouble suggesting what you have. Seems
that Trend need to Rewrite the Page (& theScripts) properly, I'm happy to
wait till they realise the error of their ways.
 
In
aa said:
In

Very kind of you to go to all that trouble suggesting what you have. Seems
that Trend need to Rewrite the Page (& theScripts) properly, I'm
happy to wait till they realise the error of their ways.

The problem I've discovered, is down to various Bugs in the Logic of the
"Browser Sniffing" Scripts that they use...

That Page is an ASP (Active Server Pages) Page & when you choose the
Country & Click [ Go ] it Sends (Posts) the Form to the Server, which
then Reads the Info that the Form Contains (along with the
"User-Agent: " Header that the Browser Sends (if any) & is s'posed to
then Send the Relevant HTMl & ActiveX Object to your Browser.

There are several bits of JavaScript on the Page (both Inline, in the
HTML & also Fetched as separate Files from the Server)
For instance, there is this Script File, used on that Page...

http://housecall-beta.trendmicro.com/global/en/js/scripts.js

& then on the Page that is Sent by the Server, in Response to the Post
from the Browser, there is a Script which then tries to Open up a new
Window, with yet another Page (with more Scripts) in it.

The Scripts do various bits of "Browser Sniffing" - which is an old
fashioned way of *trying* to ascertain what Browser is in use.
Those sort of Checks will *always* end up with some erroneous results
in some Browsers.
But normally, for *most* Browsers, most of the time, they seem to work
OK.
Unfortunately, the Scripts always fall over, when new Versions come out,
cos they have the Checks "Hard Coded" into them.
& in this case, it seems that their so-called Checks for what Browser is
in use are falling over, when it's Internet Explorer SP1 used with WinXp
SP2.

The Page that you (eventually) get to, in the New Window, with the
Choices of "Virus Scan", Security Scan" or "complete Scan" is actually
this...

http://housecall-beta.trendmicro.com/housecall/en/index.html
That is the Page that gives you that PopUp Alert Message.
Try opening that URL directly, (so that you get a proper Browser Window
with normal ToolBars & Menus etc,) & look at the HTML Source of it...
You will see several bits of JavaScript (in <script> Tags) - some are
Inline Scripts & some fetch other .JS Files, such as...

http://housecall-beta.trendmicro.com/housecall/en/../hc.js
&
http://housecall-beta.trendmicro.com/housecall/en/string.js

If you just Click on those Links, (to those .JS Files) your Browser will
prolly attempt to just directly Run the Script, which makes no sense
when the Page isn't Loaded, so RightClick them & Save them to Disk, then
you can Open them up in Notepad or any Text Editor & look at them...

The first one is the one that (attempts to) detect what Browser you are
using & the second one is the one that contains the (Localised) Strings
that show up in the Alert Box.

Basically, their problem is that they are doing it wrong.
Instead of trying to work out (by doing "Browser Sniffing") what Browser
is in use (which is a futile execise), they should be using "Feature
Detection" - in other words the Script should check for the presence (or
absence) of a particualr Feature, to see if the Browser Supports it, not
what the Browse is (or claims to be).
 
In
aa said:
Seems that Trend have re-vamped their 'Housecall' service and now
include a Security scan in addition to a Virus scan.

Is it just me or are others getting the following error message whichever
scan they select..

"Housecall is only supported English Internet Explorer or Traditional
Chinese Internet Explorer"

http://housecall-beta.trendmicro.com/en/start_corp.asp

OS: Win XP Pro SP2
Browser: IE6.0.2900.2180.xpsp_sp2_rtm.040803-2158

Thanks.

Just checked again and they've fixed it. :-)
 
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