Mary said:
Hi there I am hoping someone can help me, the above keeps appearing each
time
I turn on my computer, also advising to instal the TrayApp disk...I
have no
idea what disk to instal let alone what this means...Can someone pls
assist?
As I am unable to restore my system to a previous version
Hi Mary
1) Google all your problems from now on
2) i found (but there is much more) :
One of the problems that has come up several times in the forums is
this: you turn on your PC and an installation program starts up and
asks for a file called trayapp.msi - but it can't find the file no
matter what you do. So you have to cancel out of the installation
program. Every time you restart Windows, the same box comes up, and it
is quite annoying!
This problem is related to the HP Imaging software that came with an HP
product. It might be a scanner, printer, camera, or a multi-function
printer. Sometimes the software gets screwed up so that it asks for
this photogallery.msi file.
One fix that has been discovered for this problem is to place the CD
that came with your HP product into the CD-ROM drive before you turn on
your PC. When you turn it on, and Windows starts up, the installation
program should recognize the CD and automatically find the trayapp.msi
file, and the problem will be solved.
If it does not find it automatically, navigate to the folder on the CD
called TrayApp. There, you will find the elusive TrayApp.msi file.
Click on that, hit OK and the Imaging Monitor should extract the
trayapp automatically. One reader has told us that he found the file on
the CD in \Setup\trayapp\trayapp.msi
If this doesn't work, we recommend that you visit HP's support web site
and download the latest drivers and imaging software for your product.
Then, proceed to uninstall your HP software, reboot, and reinstall it
using the files you downloaded.
Another user has reported that "the problem disappears when HP
ImageZone (mine was v. 3.5) is uninstalled. Then, a "Minimal"
installation of the HP printer software (mine was a Photosmart 8450)
will run without causing the problem.
Good Luck !
Theo
