Toshiba Bluetooth Stack - stalls at 10% on installation

  • Thread starter Thread starter CJB
  • Start date Start date
C

CJB

This is a double issue.

I have a Toshiba Qosmio G30-163 running MCE XP SP3. I am re-installing
the drivers after a corrupted registry problem.

The laptop has Bluetooth hardware installed. I have downloaded the
latest Toshiba BT Stack s/w for XP and am trying to install it. I get
so far. The installation succeeds to the 99% mark. Then another window
opens "Installing Bluetooth Drivers." It has a blue progress bar. It
stalls at 5 bars = 10% complete. It hangs there - although there is
considerable activity on the main hard drive. Eventually I cancel the
installation. The main installation window responds with Installation
Completed. But the BT service doesn't work.

I have raised a ticket with Sitecom but the response was to remove all
drivers because the dongle is simply plug and play. This is wrong. The
device will not work without the drivers!!!

====

I am also trying to install a Sitecom Bluetooth CN-516 dongle on my
Acer Aspire One 532h running Win 7 Starter. I am trying to install the
latest Toshiba BT Stack s/w for Win 7 (32-bit). Again this seems to
get to about 99% completion. Then another window opens "Installing
Bluetooth Drivers." It has a blue progress bar. It too stalls at 5
bars = 10% complete. It hangs there - although again there is
considerable activity on main hard drive. Then a popup window opens
"Insert Bluetooth Device" which I have actually already done. I click
on OK. Five minutes later the same popup window appears again
requesting that the BT device be plugged-in. I click on OK. This is
repeatable. Eventually I cancel the installation. The main
installation window responds with Installation Completed. But the
device doesn't work.

====

What's going wrong please? Many thanks.
 
This is a double issue.

I have a Toshiba Qosmio G30-163 running MCE XP SP3. I am re-installing
the drivers after a corrupted registry problem.
Click to expand...


<snipped for brevity>

Looks like the registry problem is still there,
I'd perform a system restore
 
<snipped for brevity>

Looks like the registry problem is still there,
I'd perform a system restore
Click to expand...

Many thanks - hmm - I'd thought of that then I found this solution:

After battling all weekend I finally got the BT stack to install.

Apparently the problems this was caused by the Windows XP (SP2) stack
conflicting with the
Toshiiba stack - a common problem apparently.

The solution is here:

http://bluetoothinstaller.com/

The exact problem is described here:

http://support.microsoft.com/kb/840635

However this appears to be an issue with both XP and Win 7 and
specifically the bth.inf file.

I raised the above issue with Toshiba Tech. Support (who produced the
stack and drivers) who were useless.

So now the damn BT does work - although its a bit clunky.

I guess this is yet another case of Microsoft and Toshiba (et al) not
bothering to communicate with each other and own the problem of
conflicting s/w.
 
<snipped for brevity>

Looks like the registry problem is still there,
I'd perform a system restore
Click to expand...

BTW The problem with installing the Toshiba BT stack on my Acer was
solved by the same means. Again it was a conflict.

CJB
 
Many thanks - hmm - I'd thought of that then I found this solution:

After battling all weekend I finally got the BT stack to install.

Apparently the problems this was caused by the Windows XP (SP2) stack
conflicting with the
Toshiiba stack - a common problem apparently.

The solution is here:

http://bluetoothinstaller.com/

The exact problem is described here:

http://support.microsoft.com/kb/840635

However this appears to be an issue with both XP and Win 7 and
specifically the bth.inf file.

I raised the above issue with Toshiba Tech. Support (who produced the
stack and drivers) who were useless.

So now the damn BT does work - although its a bit clunky.

I guess this is yet another case of Microsoft and Toshiba (et al) not
bothering to communicate with each other and own the problem of
conflicting s/w.
Click to expand...



Glad you got it working.

I had to test out a Bluetooth adapter on my XP machine
and it worked ok...but I had problems after I uninstalled it...
so even though I do not use Bluetooth I had to reinstall the driver
 
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