This page cannot be displayed ?

  • Thread starter Thread starter Nancy
  • Start date Start date
N

Nancy

Not sure if it's a browser problem or not but I am using IE6
when it happens. I can get on the first site but not any sub-
sequent sites thereafter. That's when I get the This Page
Cannot be Displayed. I can get my e-mail via Outlook
Express perfectly and fast. But when I go to the web
it takes forever to load and as I said I can't get more
than the first page. I then have to re-start to get to the
next page. Help would be appreciated..........Thanks !
 
Hello ,

Thank you for posting.

From your post, my understanding on this issue is: You can not browse the
internet using IE6 normally, but other network functions work properly. You
want to know how to resolve it. If I'm off base, please feel free to let me
know.

Since you can get email via OE perfectly, I believe that the network
connection is working well. Maybe your IE6 is corrupted, so resetting IE to
the default settings may help. Please follow the steps below:

1. Delete the cookies

1) Click Start, click Search and click For Files or Folders
2) Type "Cookies" (without the quotation marks) and click Search Now
3) Delete files in the cookie directory

2. Delete all the temporary files

1) Open Internet Explorer
2) Click Tools, click Internet Options and click Delete Files button in the
General tab

3. Delete the downloaded objects

1) Open Internet Explorer
2) Click Tools, click Internet Options and click settings button in the
General tab.
3) Press View Objects.
4) Remove all the Objects there.

4. Remove the Plug-Ins in Internet Explorer

1) Close all the Internet Explorer windows.
2) Open a Windows Explorer window by right Click My Computer and choose
Explore.
3) Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS
4) Remove all the files in this folder.

5. Delete SoftwareDistribution folder

1) Stop Automatic Updates service.
a. Click Start, click Run, type services.msc.
b. In the right pane, stop the Automatic Updates service.
2) Delete C:\Windows\SoftwareDistribution folder.
3) Test the issue again.

6. Reset all settings of Internet Explorer

1) Under the General tab, click Clear history button.
2) Under the Security tab, click Default Level button.
3) Under the Content tab. Under Content Advisor the button default is
"Enable..."
Click on "Clear SSL" under Certificates, and click on "OK."
4) Under "Local Area Network (LAN) settings" click on the "LAN Settings..."
button - remove all checkmarks and settings unless actually required to use
a proxy and close the window
5) Under the Programs tab, click Reset Web Settings.
6) Under the Advanced tab, click Restore Defaults button.
Under Browsing put a checkmark into or remove the checkmark from "Enable
third-party browser extensions (requires restart)".
7) Click on "Apply", then "OK"
8) Close Internet Explorer and restart the computer.

7. Disable all third party Add-ons

1) Open Internet Explorer.
2) Click Tools to select Manage Add-ons.
3) Disable all third party Add-ons.

Please let me know the result. I am looking forward to your reply.

Sincerely,
Kenxl Zou
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
 
PMFJI, but having the same problem, and I tried all this and more. I still
cannot reach even my router with MSIE, but I can see my router and access
files on other computers on my network in _Windows Explorer_, and I can
also also browse the net using Windows Explorer. HOWEVER, if _Windows
Explorer_ tries to open another page from a link, it calls _MSIE_, and that
results in a timeout in the new window. The Windows Explorer window,
however continues to function just fine.

Firefox and Opera and OE all work fine. It is just MSIE is somehow blocked.
I've tried turning off FW and Virus software, and I can't figure it out.

allen
--
 
Please see reply below in caps next to your instructions.

Kenxl Zou (MSFT) said:
Hello ,

Thank you for posting.

From your post, my understanding on this issue is: You can not browse the
internet using IE6 normally, but other network functions work properly. You
want to know how to resolve it. If I'm off base, please feel free to let me
know.

Since you can get email via OE perfectly, I believe that the network
connection is working well. Maybe your IE6 is corrupted, so resetting IE to
the default settings may help. Please follow the steps below:

1. Delete the cookies DONE
1) Click Start, click Search and click For Files or Folders
2) Type "Cookies" (without the quotation marks) and click Search Now
3) Delete files in the cookie directory DONE

2. Delete all the temporary files DONE
1) Open Internet Explorer
2) Click Tools, click Internet Options and click Delete Files button in the
General tab DONE

3. Delete the downloaded objects WHERE DO I FIND THIS? IT WASN'T IN
Click to expand...
THE TOOLS/INTERNET
OPTIONS AREA.
AT LEAST I
COULDN'T FIND IT
1) Open Internet Explorer
2) Click Tools, click Internet Options and click settings button in the
General tab.
3) Press View Objects. THERE WAS NO SUCH AREA TO CLICK ON
4) Remove all the Objects there.

4. Remove the Plug-Ins in Internet Explorer >
1) Close all the Internet Explorer windows.
2) Open a Windows Explorer window by right Click My Computer and choose
Explore.
3) Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS
4) Remove all the files in this folder. DONE

5. Delete SoftwareDistribution folder
1) Stop Automatic Updates service.
a. Click Start, click Run, type services.msc. I GOT THE FOLLOWING ERROR
Click to expand...
MSG:
CANNOT FIND THE FILE "SERVICES.MSC" (OR ONE ITS COMPONENTS). MAKE
SURE THE PATH AND FILENAME ARE ORRECT AND THAT ALL REQUIRED
LIBRARIES ARE AVAILABLE.
b. In the right pane, stop the Automatic Updates service.
2) Delete C:\Windows\SoftwareDistribution folder.
3) Test the issue again.

6. Reset all settings of Internet Explorer
1) Under the General tab, click Clear history button. DONE
2) Under the Security tab, click Default Level button. DONE
3) Under the Content tab. Under Content Advisor the button default is
"Enable..." THIS AREA ASKED ME FOR A PASSWORD SO I CLICK CANCEL
Click on "Clear SSL" under Certificates, and click on "OK." THERE WAS NO SUCH AREA
4) Under "Local Area Network (LAN) settings" click on the "LAN Settings..."
button - remove all checkmarks and settings unless actually required to use
a proxy and close the window DONE
5) Under the Programs tab, click Reset Web Settings. DONE
6) Under the Advanced tab, click Restore Defaults button. DONE
Under Browsing put a checkmark into or remove the checkmark from "Enable
third-party browser extensions (requires restart)". DONE
7) Click on "Apply", then "OK" DONE
8) Close Internet Explorer and restart the computer. DONE
Click to expand...

AFTER I RESTART I WILL ADD THE RESULTS !
 
HERE'S THE REST AFTER RE-STARTING IE 6. (Ver 6.0.2800.1106)
SEE BELOW..............

Nancy said:
Please see reply below in caps next to your instructions.


TOOLS/INTERNET
OPTIONS AREA.
AT LEAST I
COULDN'T FIND IT ERROR
MSG:
CANNOT FIND THE FILE "SERVICES.MSC" (OR ONE ITS COMPONENTS). MAKE
SURE THE PATH AND FILENAME ARE ORRECT AND THAT ALL REQUIRED
LIBRARIES ARE AVAILABLE. NO
SUCH AREA

AFTER I RESTART I WILL ADD THE RESULTS !
Click to expand...

WHEN I DID THE RESTART FOR THE FIRST TIME I GOT A MESSAGE IN THE
LOWER BAR SAYING THAT FOLLOWING WAS BEING DOWNLOADED.
"secure.footprint.net............" SINCE I DIDNT KNOW WHAT THIS WAS
AND IT HAD NO REFERENCE TO MS OR THE PROGRAM I STOPPED
IT AND WENT ON.

I WENT TO MY HOTMAIL ACCOUNT. IT OPENED OK BUT WHEN I TRIED
TO DELETE THE TRASH FOLDER THE PC FROZE UP. I HAD TO DO AN
ALT/CNTRL/DELETE TO CLOSE IS DOWN. RESTARTED THE PC AND
TRIED AGAIN. SAME PROBLEM. THEN I DID A RESTART AND TRIED
AGAIN, SAME PROBLEM. I ALSO TRIED OTHER SITES BUT WHEN I
WENT TO THE 2nd OR 3rd SITE IT WOULDN'T LOAD UP.

I ALSO TRIED TO ACCESS MY HOTMAIL VIA OUTLOOK EXPRESS, THE
WAY I USUALLY GET IT. BUT OE WOULD NOT CONNECT WITH HOTMAIL.
BUT I HAVE NO TROUBLE GETTING MY E-MAIL FROM MY ISP ACCOUNT.

IS THERE ANY WAY I CAN RE-INSTALL THE INTERNET EXPLORER WITHOUT
MESSING UP MY OUTLOOK EXPRESS. I DID THAT ONCE BEFORE AND IT
COPIED OVER OUTLOOK EXPRESS AND I LOST ALL MY SAVED E-MAILS.
I'VE TRIED SAVING MY E-MAIL MSG'S BUT I CAN NEVER GET THEM TO
OPEN, SO IT'S THE SAME AS IF I LOST THEM WITH THE RE-INSTALL.
Thanks !
Nancy
 
Hello Nancy,

Thank you for your reply.

Since resetting IE not work, we may try repairing and reinstalling IE
follow the steps below: (Please backup your outlook express data first, you
can refer to this KB article:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;270670)

1. If you're on XP SP2, try the suggestions in KB 870700, here: How to
troubleshoot problems accessing secure Web pages with Internet Explorer 6
Service Pack 2, http://support.microsoft.com/?kbid=870700#9 first.

With XP you need to go (as an Administrator) to Start|Run and type
"sfc/scannow" (without the quotes and notice the space between the c and
the /.) Have your XP CD handy and be prepared to go get a cup of coffee -
it takes a while. This will do the same thing as Repair IE6 for XP but a
lot more, that is find any corrupt system files and replace them. It does
NOT, however, re-register the various software components, and you will
need to do this manually using regsvr32.exe if any are shown as
replaced in Event Viewer|System.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510, http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510)
sfc can erroneously overwrite (restore over) previously installed files
from certain "hotfixes" which will then need to be re-installed. This may
also apply to XP. To check for this, after running sfc, open a Cmd window
and enter "qfecheck /v /l:c:\" (without the quotes). If you don't have
qfecheck installed, it can be obtained for XP here:

http://www.microsoft.com/downloads/release.asp?ReleaseID=35468

and for Win2k, obtain qfecheck here:

http://www.microsoft.com/downloads/release.asp?ReleaseID=35470

A version stated to be common to both is available here:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=155C
7C58-102E-47B0-A12A-BFAB8CFCCC03

Further information about qfecheck is available here:

http://support.microsoft.com/kb/282784/EN/

2. Another alternative for just IE6 repair if you don't have IE6 listed in
Add-Remove Programs, then in Start|Run then enter "rundll32
setupwbv.dll,IE6Maintenance" without the quotes, exactly as shown (it's
case sensitive), and select the appropriate entry.

More detailed info is available here: Description of the Internet Explorer
Repair Tool
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q194177

3. If you find that you need to do a re-install of IE6 then you can
consider the following:

1) Insert the Windows installation CD in your CD-ROM drive.

2) Click Start, and click Run.

3) Copy the command prompt below in the Open box (exactly as show - it's
case sensitive), and click OK. (Assumes %System% is installed in Windows
on your C:\ partition. Change as appropriate for your particular
situation.) Rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
c:\windows\inf\ie.inf

4) It will display a "File Needed" screen, click "Browse.." and browse to
<CD-ROM drive>\i386, (where <CD-ROM drive> is the drive letter of the
CD-ROM, For example, D:).

5) Click Open, click Ok, it should begin reinstalling Internet Explorer.

(NOTE: It has been reported, courtesy of Steve Wechsler, that if you're on
Windows XP Pro SP2, it may prompt you for some files that it cannot find in
the WINDOWS\ServicePackFiles\i386 folder, which you'll then need to
browse to. It's thought that this may apply to XP Home also. The specific
files are iexplore.exe which actually IS in the i386 folder,
mswrd632.wpc, which is located in the Program Files\Common
Files\Microsoft Shared\TextConv folder, AND, INSTALL.IN_ , which will
be located on a slipstreamed XP Pro CD in the i386 folder and also located
in the i386 folder on an XP Pro SP1 disk. So, copying the 2 files above to
the WINDOWS\ServicePackFiles\i386 folder should allow you to be able to
repair/reinstall IE on an SP2 system by right clicking ie.inf in the
WINDOWS\inf folder and selecting Install or using the rundll32.exe line
given above.)

4. You can try this also: http://windowsxp.mvps.org/IEFIX.htm

5. Lastly, here is a link to a MSKB article about re-installing IE6/OE6:

How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP (Q318378)

http://support.microsoft.com/?id=kb;en-us;Q318378

Please let me know the result. I am looking forward to your reply.

Sincerely,
Kenxl Zou
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================

--------------------
 
I'm sorry I should have mentioned my OS - Windows 98SE
I look around and see if these articles can be used with Win98SE
or I'm sure I can find a link. I'll report back as to which way
worked......Thanks !
 
I'm sorry I should have mentioned my OS - Windows 98SE
I look around and see if these articles can be used with Win98SE
or I'm sure I can find a link. I'll report back as to which way
worked......
Click to expand...
One more question regarding backing up my Outlook Express.
Could I just copy the whole file onto a cd and then when I've
re-installed the IE6 & Outlook Express just copy it back
and over-right the folder? I'm scared that I won't be able
to get my messages back in readable form since the last
time I tried this I never could get them back.

Thanks !
 
Hello Nancy,

Thank you for your reply.

I completely understand your feeling when you lost all of your mail. If you
lost them sometime ago, I am afraid we can not recover them now.

I suggest you follow this KB article to backup your mail data, I believe
this will not destroy your mail.

270670 How to back up and recover Outlook Express data
http://support.microsoft.com/default.aspx?scid=kb;EN-US;270670

Please let me know if you have any other concerns, or need anything else.

Sincerely,
Kenxl Zou
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "Nancy" <[email protected]>
References: <[email protected]>
Click to expand...
<[email protected]>
<uGS#[email protected]>
<#[email protected]>
 
I got the Outlook Express backed up. Keep my fingers crossed I'll
get them back when I'm through. I also printed off the articles you
suggested. I came across the info on Winsock & TCP/IP. So I
queried for the Winsock files and found I am missing "Winsock.dll"'.
Isn't there an easier way to remove & installed Winsock. I thought
in the past when I had this problem the help desk had me remove ?
and then when I re-booted it either re-installed itself or maybe I used
my Win98SE disk? Do you know how to do this procedure? I
know I didn't have to manually do anything.........Thanks !
 
See the Resolution section of this article on how to remove and reinstall
TCP/IP:
http://support.microsoft.com/kb/306392/en-us

Longer, more involved article:

How to Remove and Reinstall Dial-Up Networking and TCP/IP Files
http://support.microsoft.com/kb/181599/en-us

Or, you could run one of these programs to have this done for you:

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
 
Hello Nancy,

Thank you for your reply.

Jon's suggestion is right. You can follow the steps below to reinstall
TCP/IP components:

1. Click Start, click Settings, and then click Control Panel.
2. Double-click Network.
3. On the Configuration tab, click TCP/IP, and then click Remove.
4. Click Add, click Protocol, and then click Add again.
5. From the Manufacturer list, select Microsoft.
6. From the Network Protocol list, select TCP/IP, and then click OK.
7. Click TCP/IP, and then click Properties.
8. In the TCP/IP Properties dialog box, verify the settings on the
following tabs:
Bindings: Make sure that only Client for MS Networks is selected.
WINS Configuration: Make sure that Disable WINS Resolution is selected.
IP Address: Make sure that Obtain an IP address automatically is selected.
DNS Configuration: Make sure that Disable DNS is selected.
9. Click OK two times, and then click Yes when you are prompted to restart
the computer.

Please let me know if you have any other concerns or need anything else.

Sincerely,
Kenxl Zou
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "Nancy" <[email protected]>
References: <[email protected]>
Click to expand...
<[email protected]>
<uGS#[email protected]>
<#[email protected]>
<[email protected]>
<[email protected]>
 
Thank You for your help Ken and John.
Reloading Internet Explorer didn't seem to make it 100% good again.
But I did learn how to reload it without reloading Outlook Express,
so I didn't loose my e-mail. The TCP/IP seem to be what has put
it back to where it was.

I ordered my new Laptop last night. A new Duo-Core. I keep saying
this is my last one but........... Since I will be going to WinXP Media
Edition with this machine, somewhat unwillingly, could you please
recommend what you think are a couple of the best books that will
answer all my questions about XP and where to find things that they
have changed the name of. I heard that XP was rather controlling
of what you can and cannot do compared to Win98. Having been
in the Technology field for 25 years, I use to sell and oversee and
sometimes install when necessary where I worked. At one time
Microsoft was one of our customers. And I did a lot of Consumer
testing when I was in Seattle along with being a tester for Win98
when is was being readied for the masses. So I have a control issue.
I like being able to diagnose and fix my own problem when I can.
Thanks again for all the help. It has refreshed my memory a lot.
And I put all these good things in my Tech Dictionary so next time
the problem arises I can go check there if I can't figure it out on my
own.
Take Care,
Nancy
 
Thanks Jon. Are you a Nascar Fan? Charlotte is a wonderful
city. Ever been to Mert's (?) Restaurant. Loved it.
 
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