This Is a Comedy: Dell Support

  • Thread starter Thread starter Fidelis K
  • Start date Start date
F

Fidelis K

I wanted to know whether two sets of Dell bluetooth keyboard/mouse combos
would not interfere with each other in a single room (My bluetooth key/mouse
combo is the only Dell product that I own, BTW).

So, I sent email to "pre-sale customer support." Got an auto reply which
didn't answer my question. Followed the instruction and replied back. The
guy who replied to my email asked me to provide my customer # and model #. I
wrote back, "This is a pre-sale question." The guy wrote back, "Without
those numbers, I cannot assist you." Huh?

Tried live chat. Waited 10 minutes and got connected to a rep. Asked the
question. Waited and waited. Sent "Are you there?" a few times. The screen
said the rep was with me while all this was happening. Wasted 30 more
minutes and exited.

Called a pre-sale support department. Waited about 18 minutes before someone
answered my call. Asked the question. She said, "I'll ask a technician.
Please don't hang up." Waited 25 minutes and hung up.
 
In Fidelis K had this to say:

My reply is at the bottom of your sent message:
I wanted to know whether two sets of Dell bluetooth keyboard/mouse
combos would not interfere with each other in a single room (My
bluetooth key/mouse combo is the only Dell product that I own, BTW).

So, I sent email to "pre-sale customer support." Got an auto reply
which didn't answer my question. Followed the instruction and replied
back. The guy who replied to my email asked me to provide my customer
# and model #. I wrote back, "This is a pre-sale question." The guy
wrote back, "Without those numbers, I cannot assist you." Huh?

Tried live chat. Waited 10 minutes and got connected to a rep. Asked
the question. Waited and waited. Sent "Are you there?" a few times.
The screen said the rep was with me while all this was happening.
Wasted 30 more minutes and exited.

Called a pre-sale support department. Waited about 18 minutes before
someone answered my call. Asked the question. She said, "I'll ask a
technician. Please don't hang up." Waited 25 minutes and hung up.
Click to expand...

Should have saved some time... Dell's really gone down hill lately, way down
hill.

Yes they can - just as they can interfere with wifi devices. The result is
usually a slow down - keep them separated by a few meters if possible and
you're generally all set. What you might tend to see, for instance, would be
slower transfer speeds from a cell to sync with a PC or even a slowdown in
wifi though they tend to be able to switch channels with newer hardware so
the problem isn't nearly as common as it was when they were first on the
market.

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/ http://kgiii.info/

"Chance has put in our way a most singular and whimsical problem, and
its solution is its own reward." - Sherlock Holmes
 
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