Dear Customer,
Regarding your last email , I am just check and follow-up on your status.
I was wondering , if you were available to try conduct test and answer my
questions.
Thank you for your time and attention.
Sincerely,
Neo Zhu,
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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--------------------
| X-Tomcat-ID: 89168442
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<C6rgM#
[email protected]>
<
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Jian-Ping Zhu [MSFT])
| Organization: Microsoft
| Date: Tue, 20 May 2008 09:16:53 GMT
| Subject: Re: "This installation package could not be opened."
| X-Tomcat-NG: microsoft.public.windows.vista.general
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.windows.vista.general
| Lines: 311
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| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.general:306244
| NNTP-Posting-Host: TOMCATIMPORT3 10.201.220.210
|
| Hello,
|
| Thank you for your feedback.
|
| I need your great help to collect some information from the Vista
machines
| for further investigation.
|
| Please follow the below steps:
| ==========================
|
| 1. Please kindly check the Vista version. To verify this information,
| please just copy a screenshot for "Computer" -> "properties";
|
| 2. Since to install Virtual PC 2007 will call windows installer, I
believe
| a windows installer log will be helpful.
|
| To enable windows installer log, please add a registry key as below:
|
| HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
| Reg_SZ: Logging
| Value: voicewarmup
|
| For more information regards how to enable Windows Installer logging,
| please refer to the following KB article:
|
http://support.microsoft.com/kb/223300/
|
| 3. After enabled windows installer log, please install Virtual PC 2007
| again. And there will be log file generated in system temp folder
(%temp%).
| The file name of the log varies, but the file name begins with the
letters
| "Msi" and ends with a .log extension. Please kindly collect that file and
| send to me at (e-mail address removed)
|
| Thanks for your time and I look forward to hearing from you.
|
| Regards,
| Neo Zhu
|
| Sincerely,
| Neo Zhu,
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! -
www.microsoft.com/security
| =====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| =====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | From: "Jason H." <
[email protected]>
| | References: <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <C6rgM#
[email protected]>
| | In-Reply-To: <C6rgM#
[email protected]>
| | Subject: Re: "This installation package could not be opened."
| | Date: Mon, 19 May 2008 09:24:42 -0400
| | Lines: 233
| | Message-ID: <
[email protected]>
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| | Newsgroups: microsoft.public.windows.vista.general
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.general:305893
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| | X-Tomcat-NG: microsoft.public.windows.vista.general
| |
| | Hey there, thanks for the info. Unfortunately, it didn't work. I
| exported
| | the key from my laptop (running the same OS) and imported it here on my
| | desktop...no dice. When trying to install Virtual PC 2007, for
example,
| I
| | get an error message stating: "The system cannot open the device or
file
| | specified."
| |
| | I get an entirely diff. message when trying to install Syncplicity and
| | ANOTHER diff. message when trying to install the Windows Live suite:
| "There
| | was a problem with this installation. Windows Live Suite was not
| installed.
| | Code: 0x80070002. Description: The system cannot find the file
specified."
| |
| | I saw the following KB article but the "cause" section doesn't really
| relate
| | to me as the source and/or destination locations are not
| encrypted...nothing
| | is:
http://support.microsoft.com/default.aspx/kb/834549.
| |
| | Thanks for the suggestion though...I honestly thought that would have
| done
| | the trick.
| |
| | | | > Hello,
| | >
| | > Thank you for your update.
| | >
| | > Based on my experience, your current issue might be caused by the
reason
| | > that Windows Installer has been damaged.
| | >
| | > To resolve this issue, please replaced the following Registry keys
with
| a
| | > set from a working Vista Machine.
| | >
| | > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver
| | >
| | > To do this, please do as follows:
| | >
| | > 1. Please try to backup the above registry key from another Windows
| Vista
| | > Ultimate 32-bit machine which works well.
| | >
| | > 2. Please restore this key on your current server.
| | >
| | > NOTE: As serious problems might occur if you modify the registry
| | > incorrectly, please refer to the following KB article to back up the
| | > registry before you modify it:
| | >
| | > How to back up and restore the registry in Windows
| | >
http://support.microsoft.com/kb/322756/en-us
| | >
| | > If you don't have other available Vista machines, please write an
Email
| to
| | > me at (e-mail address removed), I will send you the related registry key.
| | >
| | > Thanks.
| | >
| | > Sincerely,
| | > Neo Zhu,
| | > Microsoft Online Support
| | > Microsoft Global Technical Support Center
| | >
| | > Get Secure! -
www.microsoft.com/security
| | > =====================================================
| | > When responding to posts, please "Reply to Group" via your newsreader
so
| | > that others may learn and benefit from your issue.
| | > =====================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| | > rights.
| | >
| | > --------------------
| | > | From: "Jason H." <
[email protected]>
| | > | References: <
[email protected]>
| | > <
[email protected]>
| | > | In-Reply-To: <
[email protected]>
| | > | Subject: Re: "This installation package could not be opened."
| | > | Date: Fri, 16 May 2008 08:03:09 -0400
| | > | Lines: 114
| | > | Message-ID: <
[email protected]>
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| | > | Newsgroups: microsoft.public.windows.vista.general
| | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | Xref: TK2MSFTNGHUB02.phx.gbl
| | > microsoft.public.windows.vista.general:304674
| | > | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | > | X-Tomcat-NG: microsoft.public.windows.vista.general
| | > |
| | > | That article Mark pointed me to was aimed at XP so some of the tips
| | > inside
| | > | weren't applicable. Everything that was applicable I tried but to
no
| | > avail.
| | > | I did try unregister/reg the day before yesterday via the command
| prompt
| | > | (running as admin) and that didn't seem to help. To answer your
| | > question,
| | > | it seems that *most* of my installs are failing but not all of them.
| | > | Virtual PC 2007 failed as did Syncplicity but SnagIt 8.2 and Office
| 2007
| | > did
| | > | install. (I got an error during the installs of SnagIt and Office
but
| | > | apparently they both worked because I'm running the programs.)
| | > |
| | > | If there's any other information or tips you have, I'd love to hear
| | > them.
| | > | Or, if you need any add'l info from me, I'm more than happy to
provide
| | > it.
| | > | Thank you!
| | > |
message
| | > | | | > | > Hello,
| | > | >
| | > | > Thanks for your post as well as to Mark and Richard for the
| | > information
| | > | > sharing.
| | > | >
| | > | > I'd like to ask you few questions in order to narrow down the
issue.
| | > | >
| | > | > 1. Does this issue occur when you install some specific programs
or
| | > all
| | > | > programs?
| | > | >
| | > | > 2. Could you please tell me in detail what programs could not be
| | > | > installed?
| | > | >
| | > | > 3. Dose the issue exist when you login system with Administrator
| | > account?
| | > | >
| | > | > Analysis and Suggestion
| | > | > ======================
| | > | >
| | > | > 1. If this issue just occurs when install some specific programs,
| | > please
| | > | > check whether the programs have any compatible issues with Windows
| | > Vista.
| | > | >
| | > | > 2. If this issue occurs when install any programs, this might be
| | > caused
| | > by
| | > | > the reason that the Windows Installer is damaged.
| | > | >
| | > | > Please try the following steps to reregister Windows Installer.
| | > | > 2.1 Start -> All Programs -> Accessories. Right-click Command
| Prompt
| | > and
| | > | > click Run as administrator.
| | > | > 2.2 Type "msiexec /unregister" (without quotation marks) and press
| | > Enter.
| | > | > 2.3 Type "msiexec /regserver" (without quotation marks) and press
| | > Enter.
| | > | >
| | > | > 3. Please login as Administrator and have another test.
| | > | >
| | > | > 4. Please also try the methods shared by Mark and Richard.
| | > | >
| | > | > When you finish the test, please let me know the result. Thanks
for
| | > your
| | > | > time and I look forward to hearing from you.
| | > | >
| | > | > Sincerely,
| | > | > Neo Zhu,
| | > | > Microsoft Online Support
| | > | > Microsoft Global Technical Support Center
| | > | >
| | > | > Get Secure! -
www.microsoft.com/security
| | > | > =====================================================
| | > | > When responding to posts, please "Reply to Group" via your
| newsreader
| | > so
| | > | > that others may learn and benefit from your issue.
| | > | > =====================================================
| | > | > This posting is provided "AS IS" with no warranties, and confers
no
| | > | > rights.
| | > | >
| | > | > --------------------
| | > | > | From: "Jason H." <
[email protected]>
| | > | > | Subject: "This installation package could not be opened."
| | > | > | Date: Wed, 14 May 2008 13:52:40 -0400
| | > | > | Lines: 15
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[email protected]>
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| | > | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| | > | > microsoft.public.windows.vista.general:304102
| | > | > | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | > | > | X-Tomcat-NG: microsoft.public.windows.vista.general
| | > | > |
| | > | > | I just reformatted my Vista machine last night and I'm running
on
| | > clean
| | > | > | install of Vista Ultimate 32-bit. I'm attempting to install
some
| of
| | > my
| | > | > | regular programs but I keep running into issues and the
| | > installations
| | > | > are
| | > | > | failing with the following error:
| | > | > |
| | > | > | "This installation package could not be opened. Contact the
| | > application
| | > | > | vendor to verify that this is a valid Windows Installer
package."
| | > | > |
| | > | > | Any ideas as to why this is happening? I'm up-to-date in terms
of
| | > | > Windows
| | > | > | updates, I've tried running the installs as administrator, I'm
| | > | > configured
| | > | > as
| | > | > | an administrator on the local machine and domain and I've even
| | > disabled
| | > | > UAC.
| | > | > | Anybody? Thanks!
| | > | > |
| | > | > | - JH
| | > | > |
| | > | > |
| | > | >
| | > |
| | > |
| | >
| |
| |
|
|
