The presentation cannot be opened. Outlook 2010 Beta

  • Thread starter Thread starter Emece
  • Start date Start date
E

Emece

I am using Outlook 2010 Beta, and every time I receive a PPT or PPS
attachment and try to open it, the following message apears:

The presentation cannot be opened. Your antivirus program may prevent you
from opening the presentation. To fix this problem, make sure your antivirus
program is current and working correctly. If the problem persists and the
presentation is from someone that you trust, turn off your antivirus program,
and then try to open the presentation again. If you do this, make sure you
turn on your antivirus program again after you open the presentation.

I have tried turning off my antivirus but the problem persists. It only
happens with powerpoint files.

Thanks in advance for your help.

Regards,
Emece.-
 
Microsoft Security Essentials

Echo S said:
What antivirus program are you using?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2010? http://www.echosvoice.com/2010.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx



Emece said:
I am using Outlook 2010 Beta, and every time I receive a PPT or PPS
attachment and try to open it, the following message apears:

The presentation cannot be opened. Your antivirus program may prevent you
from opening the presentation. To fix this problem, make sure your
antivirus
program is current and working correctly. If the problem persists and the
presentation is from someone that you trust, turn off your antivirus
program,
and then try to open the presentation again. If you do this, make sure you
turn on your antivirus program again after you open the presentation.

I have tried turning off my antivirus but the problem persists. It only
happens with powerpoint files.

Thanks in advance for your help.

Regards,
Emece.-
Click to expand...
Click to expand...
 
What happens if you save the file to your harddrive and then open it from
there?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2010? http://www.echosvoice.com/2010.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx



Emece said:
Microsoft Security Essentials

Echo S said:
What antivirus program are you using?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2010? http://www.echosvoice.com/2010.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx



Emece said:
I am using Outlook 2010 Beta, and every time I receive a PPT or PPS
attachment and try to open it, the following message apears:

The presentation cannot be opened. Your antivirus program may prevent
you
from opening the presentation. To fix this problem, make sure your
antivirus
program is current and working correctly. If the problem persists and
the
presentation is from someone that you trust, turn off your antivirus
program,
and then try to open the presentation again. If you do this, make sure
you
turn on your antivirus program again after you open the presentation.

I have tried turning off my antivirus but the problem persists. It only
happens with powerpoint files.

Thanks in advance for your help.

Regards,
Emece.-
Click to expand...
Click to expand...
Click to expand...
 
Same error message :-(

Echo S said:
What happens if you save the file to your harddrive and then open it from
there?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2010? http://www.echosvoice.com/2010.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx



Emece said:
Microsoft Security Essentials

Echo S said:
What antivirus program are you using?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2010? http://www.echosvoice.com/2010.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx



I am using Outlook 2010 Beta, and every time I receive a PPT or PPS
attachment and try to open it, the following message apears:

The presentation cannot be opened. Your antivirus program may prevent
you
from opening the presentation. To fix this problem, make sure your
antivirus
program is current and working correctly. If the problem persists and
the
presentation is from someone that you trust, turn off your antivirus
program,
and then try to open the presentation again. If you do this, make sure
you
turn on your antivirus program again after you open the presentation.

I have tried turning off my antivirus but the problem persists. It only
happens with powerpoint files.

Thanks in advance for your help.

Regards,
Emece.-
Click to expand...
Click to expand...
Click to expand...
 
Wow, I don't have any idea. I don't think it's an issue with Outlook 2010,
because I'm using that beta, too, and I haven't had this issue. Also,
Outlook wouldn't cause the error to occur when you try to open from your
harddrive.

I'd sure be inclined to suspect your antivirus program, as the message says,
but I have no idea why turning it off doesn't fix the problem. I wonder if
there's a DLL or something much like Norton antivirus used to have? You'd
have to actually disable that; just turning off the a/v program wouldn't fix
it.

Hm.

http://www.bing.com/search?q=The+pr...rking+correctly.&src=IE-SearchBox&FORM=IE8SRC

I think this may be an operating system issue -- looks like there are some
places on the harddrive that won't let you open the files. If you save the
files to, say, your desktop, do you still get the error message?

There are some other suggestions in those threads -- might be worth reading
through to see if anything's appropriate to your situation.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2010? http://www.echosvoice.com/2010.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx



Emece said:
Same error message :-(

Echo S said:
What happens if you save the file to your harddrive and then open it from
there?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2010? http://www.echosvoice.com/2010.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx



Emece said:
Microsoft Security Essentials

:

What antivirus program are you using?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2010? http://www.echosvoice.com/2010.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx



I am using Outlook 2010 Beta, and every time I receive a PPT or PPS
attachment and try to open it, the following message apears:

The presentation cannot be opened. Your antivirus program may
prevent
you
from opening the presentation. To fix this problem, make sure your
antivirus
program is current and working correctly. If the problem persists
and
the
presentation is from someone that you trust, turn off your antivirus
program,
and then try to open the presentation again. If you do this, make
sure
you
turn on your antivirus program again after you open the
presentation.

I have tried turning off my antivirus but the problem persists. It
only
happens with powerpoint files.

Thanks in advance for your help.

Regards,
Emece.-
Click to expand...
Click to expand...
Click to expand...
 
Back
Top