Tam said:
Hi everyone,
I am using Windows XP Pro.
The problem I just have recently ehen using dialup modem
internet:
The connection to the ISP is established OK but when I
run Internet Explorer 6.0, the error "The page cannot be
displayed", none of the web page could be displayed at
all.
It seemms like any hidden page from a private server (?)
overshadow and stop Internet Explorer to display the
page!?
I would be very appriciated for anyone's help please.
Many thanks,
Tam
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"Page Cannot Be Displayed" issue can be the result of
any number of possible causes.
The following article that kentucky referred to:
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
is really geared toward the issue whereby you can browse regular
web pages but not secure sites. Some of the steps in that article
may or may not help to resolve "Page Cannot Be Displayed".
Let's do this:
Control Panel | Internet Options | General tab
Delete all cookies
Delete all temporary internet files
(include all offline content)
Remove all Downloaded Program Files
To do that, you click on that "settings"
button and then click on the "View Objects"
button and then right click and choose remove
for all of them, if any, one at a time.
Close the Downloaded Program Files window,
Click OK to the Settings window.
Now clear History
Now click on the "Advanced" tab at the top
of Internet Options.
In the Browsing section, uncheck the box for
"Enable third-party browser extensions (requires restart)"
Click "Apply" and then "OK" at the bottom
of Internet Options
Close out of Control Panel
Restart the computer
See if you can display web pages now.
No?
You should check System Information (winmsd)
START > RUN - type in winmsd and click OK
Expand Components / Network / click on Protocol -
if the section headings item of "Name" have a value
starting with anything other than MSAFD or RSVP
then that is probably what is causing the problem.
Examples:
MSAFD Tcpip [TCP/IP]
MSAFD Tcpip [UDP/IP]
RSVP UDP Service Provider
RSVP TCP Service Provider
MSAFD NetBIOS [\Device\NetBT_Tcpip...
and so on
It may be a third-party firewall or a Spyware or a Virus.
("New.Net" is a common spyware for example)
Make sure that MSCONFIG is in Normal Startup
and then see if uninstalling the third party firewall
(best done from its own uninstall program if available)
or the Spyware from Add Remove Programs will
resolve the issue. If it's a virus, then only an Anti Virus Program
will be able to deal with that.
Download one or both of these Anti Spyware programs
and install them, update them and scan your system
and delete any spywares that may be found. If you have a
working Anti Virus program, then update it and scan with it,
otherwise use one of these free online virus scanners:
You may have to download from another computer and
burn the executable to a CDR.
Ad-aware 6.0 build 181
http://download.com.com/3000-2144-10214379.html?tag=list
Spybot - Search & Destroy 1.2
http://download.com.com/3000-2144-10194058.html?tag=list
See if you can display web pages now.
Still no?
If none of that works or is possible, you could try this method
for replacing the winsock and winsock2 registry keys:
Uninstall any third-party proxy software or firewall programs before proceeding.
Step 1: Delete registry keys
A)Open Regedit from the Run line
B)Go to both of the following keys, EXPORT each of them, and then delete them:
(To export a key, you right click on it and choose "export" - you can choose where to export them to -
DESKTOP is handy -
and you need to type in a file name such as "exported Winsock key" / "exported WinSock2 key"
and then click on SAVE)
HKLM\SYSTEM\CurrentControlSet\Services\Winsock
HKLM\SYSTEM\CurrentControlSet\Services\WinSock2
C)Restart the computer
NOTE: It is important to restart the computer after deleting the Winsock keys.
Doing so causes the XP operating system to recreate shell entries for those two
keys. If this is not done, the next step does not work correctly.
Step 2: Install TCP/IP on top of itself
A)Open the properties window of the network connection (Local Area Connection)
B)Click Install
C)Click Protocol, then Add
D)Click Have Disk
E)Type the path to the \%systemroot%\inf folder (usually C:\Windows\inf) and click OK
(if you try to click Browse, then browse to the \inf folder,
it may not show up in the list)
F)You should now see "Internet Protocol (TCP/IP)" in the list of available
protocols. Select it and click OK.
G)Restart the computer
When the computer reboots you will have functional Winsock keys.
If so, then be sure to delete the exported winsock and winsock2 reg files.
(You don't want to accidentally put them back in the registry)
When you get back to browsing the Internet again you might want to scan
your system with an online Anti Virus scanner:
Panda ActiveScan
http://www.pandasoftware.com/activescan/
TrendMicro Houscall Anti Virus Scan
http://housecall.trendmicro.com/
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