The Page Cannot Be Displayed Error

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hello,

First of all, thank you for this great forum and your help! There is a lot
of useful information here.

One of the laptops on our network does not display any pages with IE. I can
ping from that laptop to google.com and yahoo.com, but IE does not display
any sites.
However, I can't ping to the laptop from another computer. The Laptop has
Windows Pro SP1 installed, and the firewall on it was not set up. I can
remote into it since it is on the network and send files to it remotely.

I searched for some possible solutions for my problems here and here is what
I did:

1. I ran Ad-Aware and Microsoft's Anti-spyware and removed files that were
detected. There were not too many of them detected (cookies). I have Norton
running in the backgrounf to get rid off the viruses.

2. After I removed the spyware I ran Winsockfxfix. And that did not help
either.

3. I assigned a static IP address, Subnet, Gateway, and DNS server and still
no result.

4. I tried to install and run Mozilla but it timed out.

5. Also, tried to release and renew IP address, as well as flushing DNS.

6. Tried to erase cookies and temp files.

7. Used the following commands in the command prompt

Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll

8. Made sure that there is only one HOSTS file and it is correct.

9. And made sure that SSL2, SSL3, and TSL1 are enabled.

That's all I can think of right now. Any ideas on what else I can do? Thank
you very much for your help!
 
Jon,

Thank you for your reply. However, that page had most of the solutions that
I had already tried. Also, I tried to create a new profile and it still did
not work. Anything else I should try?

Thank you very much!
 
Hi,
Many of the steps in this article are worth trying:
870700 - How to troubleshoot problems accessing secure Web pages with IE 6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700

Are you running Norton AV or Norton Internet Security? If using the Norton
firewall, try disabling it and enabling the Windows firewall.

Any other third-party security/privacy programs running? Disable any
programs, BHOs, toolbars, etc which might be causing this.

Don
[MS MVP- IE/OE]


"VVS" wrote in message
 
Don Varnau said:

Hi,
Many of the steps in this article are worth trying:
870700 - How to troubleshoot problems accessing secure Web pages with IE 6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
Click to expand...


Good point. Sandi's site has that one too in a new page.
KB813444 is another good one which is listed here
but it looks like it may have been the basis of the OP's
previous troubleshooting list. ;)

<title>Problems with secure sites and 128 bit encryption</title>
http://inetexplorer.mvps.org/answers/17.html


BTW I had to use her search tool to find 870700.
The above link is listed in the site index but not
the Internet Explorer overview which she admits
is incomplete and under construction.


FYI

Robert Aldwinckle
---

Are you running Norton AV or Norton Internet Security? If using the Norton
firewall, try disabling it and enabling the Windows firewall.

Any other third-party security/privacy programs running? Disable any
programs, BHOs, toolbars, etc which might be causing this.

Don
[MS MVP- IE/OE]


"VVS" wrote in message
Jon,

Thank you for your reply. However, that page had most of the solutions that
I had already tried. Also, I tried to create a new profile and it still did
not work. Anything else I should try?

Thank you very much!
Click to expand...
Click to expand...
 
Hi Don,

Thank you for your reply.

I am running Norton AV. I have looked at your links but they are for SP2
mostly, and I have SP1 XP Pro. Also, I can't get on any webistes at all, not
just the secure ones. I ran out of the ideas. I am thinking about doing
windows restore if I can't come up with anything else.

Any help is much appreciated.
Thank you!


Don Varnau said:
Hi,
Many of the steps in this article are worth trying:
870700 - How to troubleshoot problems accessing secure Web pages with IE 6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700

Are you running Norton AV or Norton Internet Security? If using the Norton
firewall, try disabling it and enabling the Windows firewall.

Any other third-party security/privacy programs running? Disable any
programs, BHOs, toolbars, etc which might be causing this.

Don
[MS MVP- IE/OE]


"VVS" wrote in message
Jon,

Thank you for your reply. However, that page had most of the solutions that
I had already tried. Also, I tried to create a new profile and it still did
not work. Anything else I should try?

Thank you very much!
Click to expand...
Click to expand...
 
Here is also a log from Hijack this! Thank you!

Logfile of HijackThis v1.99.1

Scan saved at 5:16:14 PM, on 7/1/2005

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)



Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\System32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\System32\Ati2evxx.exe

C:\WINDOWS\system32\cisvc.exe

C:\Program Files\NavNT\defwatch.exe

C:\Program Files\Executive Software\Diskeeper\DkService.exe

C:\WINDOWS\SYSTEM32\DWRCS.EXE

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\Program Files\NavNT\rtvscan.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\SYSTEM32\DWRCST.exe

C:\Program Files\Apoint\Apoint.exe

C:\WINDOWS\System32\pctspk.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\WINDOWS\System32\DSentry.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\NavNT\vptray.exe

C:\Program Files\Apoint\Apntex.exe

C:\Program Files\Dell Support\DSAgnt.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\WINDOWS\system32\cidaemon.exe

C:\WINDOWS\System32\ctfmon.exe

C:\WINDOWS\System32\wisptis.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe

C:\Documents and Settings\cnino.RSI\Local Settings\Temp\Temporary Directory
1 for hijackthis.zip\HijackThis.exe



R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dellnet.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dellnet.com

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\System32\msdxm.ocx

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator
5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [win_upd2.exe] C:\WINDOWS\System32\WINdirect.exe

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe"
/startup

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program
Files\WinZip\WZQKPICK.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\MSMSGS.EXE

O9 - Extra 'Tools' menuitem: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain =xxx.xxx.COM

O17 - HKLM\Software\..\Telephony: DomainName = xxx.xxx.COM

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = xxx.xxx.COM

O18 - Protocol: asp - {8D32BA61-D15B-11D4-894B-000000000000} -
C:\WINDOWS\SYSTEM32\hsppp.dll

O18 - Protocol: hsp - {8D32BA61-D15B-11D4-894B-000000000000} -
C:\WINDOWS\SYSTEM32\hsppp.dll

O18 - Protocol: x-asp - {8D32BA61-D15B-11D4-894B-000000000000} -
C:\WINDOWS\SYSTEM32\hsppp.dll

O18 - Protocol: x-hsp - {8D32BA61-D15B-11D4-894B-000000000000} -
C:\WINDOWS\SYSTEM32\hsppp.dll

O18 - Protocol: x-mem1 - {C3719F83-7EF8-4BA0-89B0-3360C7AFB7CC} -
C:\WINDOWS\SYSTEM32\WowCtl2.dll

O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll

O23 - Service: Ati HotKey Poller - Unknown owner -
C:\WINDOWS\System32\Ati2evxx.exe

O23 - Service: DefWatch - Symantec Corporation - C:\Program
Files\NavNT\defwatch.exe

O23 - Service: Diskeeper - Executive Software International, Inc. -
C:\Program Files\Executive Software\Diskeeper\DkService.exe

O23 - Service: DameWare Mini Remote Control (DWMRCS) - DameWare Development
LLC - C:\WINDOWS\SYSTEM32\DWRCS.EXE

O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec
Corporation - C:\Program Files\NavNT\rtvscan.exe



VVS said:
Hi Don,

Thank you for your reply.

I am running Norton AV. I have looked at your links but they are for SP2
mostly, and I have SP1 XP Pro. Also, I can't get on any webistes at all, not
just the secure ones. I ran out of the ideas. I am thinking about doing
windows restore if I can't come up with anything else.

Any help is much appreciated.
Thank you!


Don Varnau said:
Hi,
Many of the steps in this article are worth trying:
870700 - How to troubleshoot problems accessing secure Web pages with IE 6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700

Are you running Norton AV or Norton Internet Security? If using the Norton
firewall, try disabling it and enabling the Windows firewall.

Any other third-party security/privacy programs running? Disable any
programs, BHOs, toolbars, etc which might be causing this.

Don
[MS MVP- IE/OE]


"VVS" wrote in message
Jon,

Thank you for your reply. However, that page had most of the solutions that
I had already tried. Also, I tried to create a new profile and it still did
not work. Anything else I should try?

Thank you very much!
Click to expand...
:
More troubleshooting steps here:
http://inetexplorer.mvps.org/answers/16.html
And thanks for the great post listing what you've already tried.
Click to expand...
Hello,

First of all, thank you for this great forum and your help! There is a lot
of useful information here.

One of the laptops on our network does not display any pages with IE. I
can
ping from that laptop to google.com and yahoo.com, but IE does not display
any sites.
However, I can't ping to the laptop from another computer. The Laptop has
Windows Pro SP1 installed, and the firewall on it was not set up. I can
remote into it since it is on the network and send files to it remotely.

I searched for some possible solutions for my problems here and here is
what I did:

1. I ran Ad-Aware and Microsoft's Anti-spyware and removed files that were
detected. There were not too many of them detected (cookies). I have
Norton running in the background to get rid off the viruses.

2. After I removed the spyware I ran Winsockfxfix. And that did not help
either.

3. I assigned a static IP address, Subnet, Gateway, and DNS server and
still no result.

4. I tried to install and run Mozilla but it timed out.

5. Also, tried to release and renew IP address, as well as flushing DNS.

6. Tried to erase cookies and temp files.

7. Used the following commands in the command prompt

Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll

8. Made sure that there is only one HOSTS file and it is correct.

9. And made sure that SSL2, SSL3, and TSL1 are enabled.

That's all I can think of right now. Any ideas on what else I can do?
Thank
you very much for your help!
Click to expand...
Click to expand...
Click to expand...
 
http://www.liutilities.com/products/wintaskspro/processlibrary/WINdirect/

http://securityresponse.symantec.com/avcenter/venc/data/trojan.mitglieder.m.html

You have a trojan!!


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

http://tinyurl.com/6oztj

Please read on how to post messages to NG's

VVS said:
Here is also a log from Hijack this! Thank you!

Logfile of HijackThis v1.99.1

Scan saved at 5:16:14 PM, on 7/1/2005

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)



Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\System32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\System32\Ati2evxx.exe

C:\WINDOWS\system32\cisvc.exe

C:\Program Files\NavNT\defwatch.exe

C:\Program Files\Executive Software\Diskeeper\DkService.exe

C:\WINDOWS\SYSTEM32\DWRCS.EXE

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\Program Files\NavNT\rtvscan.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\SYSTEM32\DWRCST.exe

C:\Program Files\Apoint\Apoint.exe

C:\WINDOWS\System32\pctspk.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\WINDOWS\System32\DSentry.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\NavNT\vptray.exe

C:\Program Files\Apoint\Apntex.exe

C:\Program Files\Dell Support\DSAgnt.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\WINDOWS\system32\cidaemon.exe

C:\WINDOWS\System32\ctfmon.exe

C:\WINDOWS\System32\wisptis.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe

C:\Documents and Settings\cnino.RSI\Local Settings\Temp\Temporary
Directory
1 for hijackthis.zip\HijackThis.exe



R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dellnet.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dellnet.com

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\System32\msdxm.ocx

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD
Creator
5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"
/background

O4 - HKCU\..\Run: [win_upd2.exe] C:\WINDOWS\System32\WINdirect.exe

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe"
/startup

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program
Files\WinZip\WZQKPICK.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\MSMSGS.EXE

O9 - Extra 'Tools' menuitem: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\MSMSGS.EXE

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain =xxx.xxx.COM

O17 - HKLM\Software\..\Telephony: DomainName = xxx.xxx.COM

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = xxx.xxx.COM

O18 - Protocol: asp - {8D32BA61-D15B-11D4-894B-000000000000} -
C:\WINDOWS\SYSTEM32\hsppp.dll

O18 - Protocol: hsp - {8D32BA61-D15B-11D4-894B-000000000000} -
C:\WINDOWS\SYSTEM32\hsppp.dll

O18 - Protocol: x-asp - {8D32BA61-D15B-11D4-894B-000000000000} -
C:\WINDOWS\SYSTEM32\hsppp.dll

O18 - Protocol: x-hsp - {8D32BA61-D15B-11D4-894B-000000000000} -
C:\WINDOWS\SYSTEM32\hsppp.dll

O18 - Protocol: x-mem1 - {C3719F83-7EF8-4BA0-89B0-3360C7AFB7CC} -
C:\WINDOWS\SYSTEM32\WowCtl2.dll

O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll

O23 - Service: Ati HotKey Poller - Unknown owner -
C:\WINDOWS\System32\Ati2evxx.exe

O23 - Service: DefWatch - Symantec Corporation - C:\Program
Files\NavNT\defwatch.exe

O23 - Service: Diskeeper - Executive Software International, Inc. -
C:\Program Files\Executive Software\Diskeeper\DkService.exe

O23 - Service: DameWare Mini Remote Control (DWMRCS) - DameWare
Development
LLC - C:\WINDOWS\SYSTEM32\DWRCS.EXE

O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) -
Symantec
Corporation - C:\Program Files\NavNT\rtvscan.exe
Click to expand...
 
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