S
Stephen Charles Thompson
When I try to send a fax using Windows Fax and Scan I get an error message,
"The fax can't be sent because of an unexpected error". This happens whether
I print to the virtual Fax printer or create a New Fax from within the
Windows Fax and Scan application. After selecting a Message Recipient and
clicking Send there is a delay. During this delay the modem picks up and
drops the phone line several times. After the delay I get a pop-up window
that says:
Windows Fax and Scan (window title)
Review fax status (View details dialog)
"The fax can't be sent because of an unexpected error"
When I select the document in the Outbox to examine its properties I see the
following lines:
Status: Retrying
Extended status : Fatal error
Eventually the application gives the error message:
"The fax could not be sent after the maximum number of dialing attempts was
completed".
My question is how do I resolve this error so that Windows Fax and Scan will
send faxes using my modem. What is preventing Windows Fax and Scan from
sending faxes? A deeper question would be why can't Windows Fax and Scan
determine the cause of the problem. Why is the problem an unexpected error?
Background
I have already set up the Fax Settings to allow the device to Send faxes. A
device has been selected, which is my Conexant USB D400 modem. The modem
Query Modem responds with success in Diagnostics. An identical (make &
model) replacement fails to resolve the issue. The modem picks up and dials
successfully when using manual commands (ATH1H0). A Local Fax (default) Fax
Account has already been created. A Location profile has already been
created. No Dialing rules have been specified as none are required. This is
a standard residential telephone line. The disable call waiting radio button
has been selected and a string has been chosen. I have already tried
toggling the Wait for dial tone setting in Modem Dial Control in Modem
Properties; eithr setting gave the same results.
"The fax can't be sent because of an unexpected error". This happens whether
I print to the virtual Fax printer or create a New Fax from within the
Windows Fax and Scan application. After selecting a Message Recipient and
clicking Send there is a delay. During this delay the modem picks up and
drops the phone line several times. After the delay I get a pop-up window
that says:
Windows Fax and Scan (window title)
Review fax status (View details dialog)
"The fax can't be sent because of an unexpected error"
When I select the document in the Outbox to examine its properties I see the
following lines:
Status: Retrying
Extended status : Fatal error
Eventually the application gives the error message:
"The fax could not be sent after the maximum number of dialing attempts was
completed".
My question is how do I resolve this error so that Windows Fax and Scan will
send faxes using my modem. What is preventing Windows Fax and Scan from
sending faxes? A deeper question would be why can't Windows Fax and Scan
determine the cause of the problem. Why is the problem an unexpected error?
Background
I have already set up the Fax Settings to allow the device to Send faxes. A
device has been selected, which is my Conexant USB D400 modem. The modem
Query Modem responds with success in Diagnostics. An identical (make &
model) replacement fails to resolve the issue. The modem picks up and dials
successfully when using manual commands (ATH1H0). A Local Fax (default) Fax
Account has already been created. A Location profile has already been
created. No Dialing rules have been specified as none are required. This is
a standard residential telephone line. The disable call waiting radio button
has been selected and a string has been chosen. I have already tried
toggling the Wait for dial tone setting in Modem Dial Control in Modem
Properties; eithr setting gave the same results.