the class installer has denied the request

  • Thread starter Thread starter Ali El-Matarwy
  • Start date Start date
A

Ali El-Matarwy

I have an usb benq scanner s2w4300u and I installed it many times before and
there was no problem at all, last time whn I connected it and was trying to
install it I got failed, I always receive the message "the class installer
has deied the request to install or upgrade this device"

I tried many solutions such as uninstalling all USB drivers, removing all
usb peripherals connected to the PC, installing new drivers for that
scanner,...

I hope to help me

thanks,

Ali El-Matarawy
 
Ali El-Matarwy said:
I have an usb benq scanner s2w4300u and I installed it many times before
and
there was no problem at all, last time whn I connected it and was trying
to
install it I got failed, I always receive the message "the class installer
has deied the request to install or upgrade this device"

I tried many solutions such as uninstalling all USB drivers, removing all
usb peripherals connected to the PC, installing new drivers for that
scanner,...

I hope to help me

thanks,

Ali El-Matarawy
Click to expand...

Just to be clear as the order is important. Remove all USB hardware,
uninstall all USB drivers(including the MS ones) and any other scanner
drivers. Reboot. Reinstall the scanner drivers before attaching hardware,
unless mfg specifies otherwise.Wait until you have it working before
reattaching other USB devices.
HTH
 
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