Gary said:
I tried Kaspersky in 2003. I regretted it quickly. I run Windows
under VMWare (<
http://www.vmware.com>), and Kaspersky made VMWare
Tools stop working under various conditions. If I deinstalled VMWare
Tools and reinstalled them, the next shutdown caused a Windows kernel
stack overflow and reset. There was at least one unexplained Windows
reboot. The first time I tried to get updates, it hung and I had to
reset my Windows virtual machine. Then, after I restarted and
connected to my ISP, I could't do a manual update -- the buttons were
grayed out and would not respond to clicks. Also, it was quite slow:
it took an extra minute or so to reboot. Also, it detected a file as
"corrupted" but the help didn't explain what a "corrupted" file was.
(I had to Goolge for it: it's an invalid Windows executable, probably
with its start point outside the file image.) I tried to look for
help on the Web-based forum, but I found it to be slow and unhelpful
(lots of questions had no answers, I think).
I deinstalled and asked them for a refund. I followed the link off
their pages to the Element 5 support area and e-mailed them about a
refund. I gather that they contract with Element 5 to provide some?
all? their customer support. Element 5 e-mailed me back and said that
they couldn't find where I'd bought via them, which was true. I
called them and they gave me Kaspersky's 800 number. I asked how to
file a refund request; he told me to e-mail (e-mail address removed) and
they'd forward it to the seller. So I went back to the Kaspersky
purchase pages and found that I'd bought via Digitial River. I found
*their* request for refund pages (a sequence of four) and submitted
thru them. I eventually got it.
But many other people seem to be happy with Kaspersky, and if it works
for them, good for them. I can only report what happened to me.