the audio service is not running

  • Thread starter Thread starter mahall1988
  • Start date Start date
M

mahall1988

Ok so this just appeared on my mams Compaq Presario c500 laptop. I've
spent hour researching and trying to fix this problem, but I keep
coming across people with a similar problem. I'll explain mine first.

My speaker icon in the taskbar has a red cross on it. When I hover my
mouse over it, it says "The audio service is not running", if I right
click it I get 3 options
1. Playback devices
2. Recording devices
3. Sounds

There is also an open volume mixer option but it's greyed out.

When I click on ay of them I get this message

This computer cannot play audio because the windows audio service is
not enabled.
Would you like to enable the windows audio service?

When I click yes it takes me to the sound options and it says all is
working, yet I still have no sound.

So I kept looking for answers on the net and found to look in
services.msc and windows audio.

That's where I differ from everything else I see on the net, as I
don't have a windows audio service in there nor do I have a "windows
audio end point builder".

However I do have these 2 options

audioendpointbuilder
audiosrv

Both of which give 2 errors when I double click them
1. Configuration manager: a general internal error occurred
2. The system cannot find the file specified


If I try to start audioendpointbuilder I get this error message
"Windows could not start the audioendpointbuilder service on local
computer
Error 193: 0xc1"


If I try to start audiosrv I get this error message
"Windows could not start audiosrv service on local computer
Error 1068: the dependency service of this group failed to start."

Now I can't seem to get any further than that.
I have tried reinstalling the driver and making sure the audiosrv.dll
is in system32 folder.

Im running vista home premium 32bit and my sound is a conexant high
definition audio card


Any help really appreciated

Thanks in advance
 
When you say you've tried re-installing the drivers, are you using
those that came supplied with the laptop, or have you visited the Compaq
website to download the newer -Vista certified driver-?

I took the liberty of locating them for you: 'Software & Driver
downloads Compaq Presario C500 CTO Notebook PC'
(http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&d...

--
dzomlija

____________________________________
Peter Alexander Dzomlija
Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And as
you die, so shall I be Reborn...

- ASUS A8N32-SLi-Deluxe
- AMD Atlon 64 Dual-Core 4800+
- 4GB DDR400
- ASUS nVidia 6600
- Thermaltake Tai-Chi Watercooled Chassis
- 1207GB Total Formatted Storage
- Vista Ultimate x64
Click to expand...



well origionally i had tried the drivers that came with the laptop but
thanks for the link ive just installed them drivers, but still no luck
still got the problem.

thanks so far
 
When I search the HP/Compaq site for _Presario_c500_, I got a lot of
results, mostly variations of Presario c500 that I'm guessing are
various model numbers.

*Compaq Presario C500 Notebook PC series
*Compaq Presario C500 CTO Notebook PC
Compaq Presario C500EA Notebook PC
Compaq Presario C500EU Notebook PC

Perhaps you should check too, just to make sure that the link I
supplied earlier was infact for your particular model? This will take
you to the search results: 'Product search results'
(http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=...)

--
dzomlija

____________________________________
Peter Alexander Dzomlija
Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And as
you die, so shall I be Reborn...

- ASUS A8N32-SLi-Deluxe
- AMD Atlon 64 Dual-Core 4800+
- 4GB DDR400
- ASUS nVidia 6600
- Thermaltake Tai-Chi Watercooled Chassis
- 1207GB Total Formatted Storage
- Vista Ultimate x64
Click to expand...



thanks for the reply i got the c542ea driver which is the laptop this
1 is. but still not working
 
Make sure, too, that in Services, the Multimedia Class Scheduler is set to
Automatic.

I don't think you have a driver problem, but have, possibly, a Windows
system files problem. For example, is audiosrv.dll found in
C:\Windows\System32\?

Run the System File Checker. To do this, right-click on the Command
Prompt shortcut (in Start Menu\Programs\Accessories), and choose
Run as Administrator. Copy the following, and Paste it after the prompt:

sfc /scannow

Press Enter. It will scan all your system files. It may take a few
minutes. If things are okay, you are given the text message "Windows
Resource Protection did not find any integrity violations". If things
aren't okay, it will attempt to replace the bad system files.
 
Make sure, too, that in Services, the Multimedia Class Scheduler is set to
Automatic.

I don't think you have a driver problem, but have, possibly, a Windows
system files problem. For example, is audiosrv.dll found in
C:\Windows\System32\?

Run the System File Checker. To do this, right-click on the Command
Prompt shortcut (in Start Menu\Programs\Accessories), and choose
Run as Administrator. Copy the following, and Paste it after the prompt:

sfc /scannow

Press Enter. It will scan all your system files. It may take a few
minutes. If things are okay, you are given the text message "Windows
Resource Protection did not find any integrity violations". If things
aren't okay, it will attempt to replace the bad system files.







- Show quoted text -
Click to expand...



ok so ive checked multimedia class scheduler and that is set to
automatic.
audiosrv.dll is present and correct.
but as for the checking of system files i tried this and it came back
with an error and created a log file for that, so i weent to the log
file but it told me i didnt have permission to view it.

any ideas.
 
To open the entire cbs.log, try right-clicking on Notepad, and then choose
Run as Administrator. Then use File > Open to navigate to the log. Since
the log may be huge (it's used by other programs besides the SFC), you might
want to do this:

To create relevant SFC-only information gleaned from the cbs.log, and put it
in a small file called sfcdetails.txt, right-click Command Prompt (using the
shortcut in Start Menu\Programs\Accessories) and choose Run as
Administrator. By default, the prompt starts
in C:\Users\(Your Name). Type:

cd desktop

Press Enter on your keyboard. Then Copy and Paste this at the prompt:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Press Enter. Sfcdetails.txt should then appear on your Desktop.

Looking at entries for the latest date in that
text file , what files are noted as being problematic?
 
To open the entire cbs.log, try right-clicking on Notepad, and then choose
Run as Administrator. Then use File > Open to navigate to the log. Since
the log may be huge (it's used by other programs besides the SFC), you might
want to do this:

To create relevant SFC-only information gleaned from the cbs.log, and put it
in a small file called sfcdetails.txt, right-click Command Prompt (using the
shortcut in Start Menu\Programs\Accessories) and choose Run as
Administrator. By default, the prompt starts
in C:\Users\(Your Name). Type:

cd desktop

Press Enter on your keyboard. Then Copy and Paste this at the prompt:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Press Enter. Sfcdetails.txt should then appear on your Desktop.

Looking at entries for the latest date in that
text file , what files are noted as being problematic?




ok so ive checked multimedia class scheduler and that is set to
automatic.
audiosrv.dll is present and correct.
but as for the checking of system files i tried this and it came back
with an error and created a log file for that, so i weent to the log
file but it told me i didnt have permission to view it.
Click to expand...
any ideas.- Hide quoted text -
Click to expand...

- Show quoted text -
Click to expand...

thanks i think i located the problem, i found this in that log:

2007-09-05 16:10:20, Info CSI 0000001d [SR] Verify
complete
2007-09-05 16:10:20, Info CSI 0000001e [SR]
Verifying 100 (0x00000064) components
2007-09-05 16:10:20, Info CSI 0000001f [SR]
Beginning Verify and Repair transaction
2007-09-05 16:10:22, Info CSI 00000020 Hashes for
file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-
audiocore_31bf3856ad364e35_6.0.6000.16386_none_7469022ae7b4af06\audiosrv.dll
do not match actual file [l:24{12}]"audiosrv.dll" :
Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFV=}
Expected: {l:32 b:nnanaz11qmr6hVJBLEi8uIvIcI917a/vvZfv7kOHpK+=}
2007-09-05 16:10:22, Info CSI 00000021 [SR] Cannot
repair member file [l:24{12}]"audiosrv.dll" of Microsoft-Windows-Audio-
AudioCore, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2007-09-05 16:10:27, Info CSI 00000022 Hashes for
file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-
audiocore_31bf3856ad364e35_6.0.6000.16386_none_7469022ae7b4af06\audiosrv.dll
do not match actual file [l:24{12}]"audiosrv.dll" :
Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFV=}
Expected: {l:32 b:nnanaz11qmr6hVJBLEi8uIvIcI917a/vvZfv7kOHpK+=}
2007-09-05 16:10:27, Info CSI 00000023 [SR] Cannot
repair member file [l:24{12}]"audiosrv.dll" of Microsoft-Windows-Audio-
AudioCore, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2007-09-05 16:10:28, Info CSI 00000024 Ignoring
duplicate ownership for file [l:64{32}]"\??\C:\Windows\Branding
\Shellbrd" in component Microsoft-Windows-Branding-Shell-HomePremium,
Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0),
Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

its the only bit of the log i can see that has anything to do with
sound.

so i tried to replace the audiosrv.dll with another one but it says i
dont have permission to do anything with system32 folder.
 
To open the entire cbs.log, try right-clicking on Notepad, and then choose
Run as Administrator. Then use File > Open to navigate to the log. Since
the log may be huge (it's used by other programs besides the SFC), you might
want to do this:
Click to expand...
To create relevant SFC-only information gleaned from the cbs.log, and put it
in a small file called sfcdetails.txt, right-click Command Prompt (using the
shortcut in Start Menu\Programs\Accessories) and choose Run as
Administrator. By default, the prompt starts
in C:\Users\(Your Name). Type:
Click to expand...
cd desktop
Click to expand...
Press Enter on your keyboard. Then Copy and Paste this at the prompt:
Click to expand...
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt
Click to expand...
Press Enter. Sfcdetails.txt should then appear on your Desktop.
Click to expand...
Looking at entries for the latest date in that
text file , what files are noted as being problematic?
Click to expand...
- Show quoted text -
Click to expand...

thanks i think i located the problem, i found this in that log:

2007-09-05 16:10:20, Info CSI 0000001d [SR] Verify
complete
2007-09-05 16:10:20, Info CSI 0000001e [SR]
Verifying 100 (0x00000064) components
2007-09-05 16:10:20, Info CSI 0000001f [SR]
Beginning Verify and Repair transaction
2007-09-05 16:10:22, Info CSI 00000020 Hashes for
file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-
audiocore_31bf3856ad364e35_6.0.6000.16386_none_7469022ae7b4af06\audiosrv.dl­l
do not match actual file [l:24{12}]"audiosrv.dll" :
Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFV=}
Expected: {l:32 b:nnanaz11qmr6hVJBLEi8uIvIcI917a/vvZfv7kOHpK+=}
2007-09-05 16:10:22, Info CSI 00000021 [SR] Cannot
repair member file [l:24{12}]"audiosrv.dll" of Microsoft-Windows-Audio-
AudioCore, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2007-09-05 16:10:27, Info CSI 00000022 Hashes for
file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-
audiocore_31bf3856ad364e35_6.0.6000.16386_none_7469022ae7b4af06\audiosrv.dl­l
do not match actual file [l:24{12}]"audiosrv.dll" :
Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFV=}
Expected: {l:32 b:nnanaz11qmr6hVJBLEi8uIvIcI917a/vvZfv7kOHpK+=}
2007-09-05 16:10:27, Info CSI 00000023 [SR] Cannot
repair member file [l:24{12}]"audiosrv.dll" of Microsoft-Windows-Audio-
AudioCore, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2007-09-05 16:10:28, Info CSI 00000024 Ignoring
duplicate ownership for file [l:64{32}]"\??\C:\Windows\Branding
\Shellbrd" in component Microsoft-Windows-Branding-Shell-HomePremium,
Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0),
Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

its the only bit of the log i can see that has anything to do with
sound.

so i tried to replace the audiosrv.dll with another one but it says i
dont have permission to do anything with system32 folder.- Hide quoted text -

- Show quoted text -
Click to expand...

ok so i tried replacing audiosrv.dll with another one and that didnt
work. stuck for ideas now
 
On 5 Sep, 15:34, "dean-dean" <[email protected]>
wrote:
To open the entire cbs.log, try right-clicking on Notepad, and then choose
Run as Administrator. Then use File > Open to navigate to the log. Since
the log may be huge (it's used by other programs besides the SFC), you might
want to do this:
To create relevant SFC-only information gleaned from the cbs.log, andput it
in a small file called sfcdetails.txt, right-click Command Prompt (using the
shortcut in Start Menu\Programs\Accessories) and choose Run as
Administrator. By default, the prompt starts
in C:\Users\(Your Name). Type:
cd desktop
Press Enter on your keyboard. Then Copy and Paste this at the prompt:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt
Press Enter. Sfcdetails.txt should then appear on your Desktop.
Looking at entries for the latest date in that
text file , what files are noted as being problematic?

On 4 Sep, 23:37, "dean-dean" <[email protected]>
wrote:
Make sure, too, that in Services, the Multimedia Class Scheduler is set
to
Automatic.
I don't think you have a driver problem, but have, possibly, a Windows
system files problem. For example, is audiosrv.dll found in
C:\Windows\System32\?
Run the System File Checker. To do this, right-click on the Command
Prompt shortcut (in Start Menu\Programs\Accessories), and choose
Run as Administrator. Copy the following, and Paste it after the prompt:
sfc /scannow
Press Enter. It will scan all your system files. It may take a few
minutes. If things are okay, you are given the text message "Windows
Resource Protection did not find any integrity violations". If things
aren't okay, it will attempt to replace the bad system files.

When I search the HP/Compaq site for _Presario_c500_, I got a lot of
results, mostly variations of Presario c500 that I'm guessing are
various model numbers.
*Compaq Presario C500 Notebook PC series
*Compaq Presario C500 CTO Notebook PC
Compaq Presario C500EA Notebook PC
Compaq Presario C500EU Notebook PC
Perhaps you should check too, just to make sure that the link I
supplied earlier was infact for your particular model? This will take
you to the search results: 'Product search results'
(http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=...)
--
dzomlija
____________________________________
Peter Alexander Dzomlija
Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And as
you die, so shall I be Reborn...
- ASUS A8N32-SLi-Deluxe
- AMD Atlon 64 Dual-Core 4800+
- 4GB DDR400
- ASUS nVidia 6600
- Thermaltake Tai-Chi Watercooled Chassis
- 1207GB Total Formatted Storage
- Vista Ultimate x64
thanks for the reply i got the c542ea driver which is the laptopthis
1 is. but still not working- Hide quoted text -
- Show quoted text -
ok so ive checked multimedia class scheduler and that is set to
automatic.
audiosrv.dll is present and correct.
but as for the checking of system files i tried this and it came back
with an error and created a log file for that, so i weent to the log
file but it told me i didnt have permission to view it.
any ideas.- Hide quoted text -
- Show quoted text -
Click to expand...
Click to expand...
thanks i think i located the problem, i found this in that log:
Click to expand...
2007-09-05 16:10:20, Info CSI 0000001d [SR] Verify
complete
2007-09-05 16:10:20, Info CSI 0000001e [SR]
Verifying 100 (0x00000064) components
2007-09-05 16:10:20, Info CSI 0000001f [SR]
Beginning Verify and Repair transaction
2007-09-05 16:10:22, Info CSI 00000020 Hashes for
file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-
audiocore_31bf3856ad364e35_6.0.6000.16386_none_7469022ae7b4af06\audiosrv.dl­­l
do not match actual file [l:24{12}]"audiosrv.dll" :
Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFV=}
Expected: {l:32 b:nnanaz11qmr6hVJBLEi8uIvIcI917a/vvZfv7kOHpK+=}
2007-09-05 16:10:22, Info CSI 00000021 [SR] Cannot
repair member file [l:24{12}]"audiosrv.dll" of Microsoft-Windows-Audio-
AudioCore, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2007-09-05 16:10:27, Info CSI 00000022 Hashes for
file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-
audiocore_31bf3856ad364e35_6.0.6000.16386_none_7469022ae7b4af06\audiosrv.dl­­l
do not match actual file [l:24{12}]"audiosrv.dll" :
Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFV=}
Expected: {l:32 b:nnanaz11qmr6hVJBLEi8uIvIcI917a/vvZfv7kOHpK+=}
2007-09-05 16:10:27, Info CSI 00000023 [SR] Cannot
repair member file [l:24{12}]"audiosrv.dll" of Microsoft-Windows-Audio-
AudioCore, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2007-09-05 16:10:28, Info CSI 00000024 Ignoring
duplicate ownership for file [l:64{32}]"\??\C:\Windows\Branding
\Shellbrd" in component Microsoft-Windows-Branding-Shell-HomePremium,
Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0),
Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
Click to expand...
its the only bit of the log i can see that has anything to do with
sound.
Click to expand...
so i tried to replace the audiosrv.dll with another one but it says i
dont have permission to do anything with system32 folder.- Hide quoted text -
Click to expand...
- Show quoted text -
Click to expand...

ok so i tried replacing audiosrv.dll with another one and that didnt
work. stuck for ideas now- Hide quoted text -

- Show quoted text -
Click to expand...

yes fixed finally.

i had another atempt at replacing the audiosrv.dll file, but i got it
from my computer that works and put it on this one now all works.

thank you both for all your help i wouldnt have been able to do it
without the help.
 
If the System File Checker tool cannot repair a file, follow these steps:

1. At an elevated command prompt (i.e. Run as Administrator), type the
following command, and then press ENTER:
takeown /f Path_And_File_Name
For example, type

takeown /f C:\windows\system32\audiosrv.dll

2. Type the following command, and then press ENTER to grant
administrators full access to the file:
icacls Path_And_File_Name /GRANT ADMINISTRATORS:F
For example, type

icacls C:\windows\system32\audiosrv.dll /grant administrators:F.

3. Type the following command to replace the file with a known good
copy of the file:
Copy Path_And_File_Name_Of_Source_File Path_And_File_Name_Of_Destination
For example, type

copy C:\temp\audiosrv.dll C:\windows\system32\audiosrv.dll


See: http://support.microsoft.com/kb/929833

mahall1988 said:
To open the entire cbs.log, try right-clicking on Notepad, and then
choose
Run as Administrator. Then use File > Open to navigate to the log.
Since
the log may be huge (it's used by other programs besides the SFC), you
might
want to do this:

To create relevant SFC-only information gleaned from the cbs.log, and put
it
in a small file called sfcdetails.txt, right-click Command Prompt (using
the
shortcut in Start Menu\Programs\Accessories) and choose Run as
Administrator. By default, the prompt starts
in C:\Users\(Your Name). Type:

cd desktop

Press Enter on your keyboard. Then Copy and Paste this at the prompt:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Press Enter. Sfcdetails.txt should then appear on your Desktop.

Looking at entries for the latest date in that
text file , what files are noted as being problematic?




On 4 Sep, 23:37, "dean-dean" <[email protected]>
wrote:
Make sure, too, that in Services, the Multimedia Class Scheduler is
set
to
Automatic.
Click to expand...
I don't think you have a driver problem, but have, possibly, a Windows
system files problem. For example, is audiosrv.dll found in
C:\Windows\System32\?
Click to expand...
Run the System File Checker. To do this, right-click on the Command
Prompt shortcut (in Start Menu\Programs\Accessories), and choose
Run as Administrator. Copy the following, and Paste it after the
prompt:
Click to expand...
sfc /scannow
Click to expand...
Press Enter. It will scan all your system files. It may take a few
minutes. If things are okay, you are given the text message "Windows
Resource Protection did not find any integrity violations". If things
aren't okay, it will attempt to replace the bad system files.
Click to expand...
When I search the HP/Compaq site for _Presario_c500_, I got a lot
of
results, mostly variations of Presario c500 that I'm guessing are
various model numbers.
Click to expand...
*Compaq Presario C500 Notebook PC series
*Compaq Presario C500 CTO Notebook PC
Compaq Presario C500EA Notebook PC
Compaq Presario C500EU Notebook PC
Click to expand...
Perhaps you should check too, just to make sure that the link I
supplied earlier was infact for your particular model? This will
take
you to the search results: 'Product search results'
(http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=...)
____________________________________
Peter Alexander Dzomlija
Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And
as
you die, so shall I be Reborn...
Click to expand...
- ASUS A8N32-SLi-Deluxe
- AMD Atlon 64 Dual-Core 4800+
- 4GB DDR400
- ASUS nVidia 6600
- Thermaltake Tai-Chi Watercooled Chassis
- 1207GB Total Formatted Storage
- Vista Ultimate x64
Click to expand...
thanks for the reply i got the c542ea driver which is the laptop
this
1 is. but still not working- Hide quoted text -
Click to expand...
- Show quoted text -
Click to expand...
ok so ive checked multimedia class scheduler and that is set to
automatic.
audiosrv.dll is present and correct.
but as for the checking of system files i tried this and it came back
with an error and created a log file for that, so i weent to the log
file but it told me i didnt have permission to view it.
Click to expand...
any ideas.- Hide quoted text -
Click to expand...

- Show quoted text -
Click to expand...

thanks i think i located the problem, i found this in that log:

2007-09-05 16:10:20, Info CSI 0000001d [SR] Verify
complete
2007-09-05 16:10:20, Info CSI 0000001e [SR]
Verifying 100 (0x00000064) components
2007-09-05 16:10:20, Info CSI 0000001f [SR]
Beginning Verify and Repair transaction
2007-09-05 16:10:22, Info CSI 00000020 Hashes for
file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-
audiocore_31bf3856ad364e35_6.0.6000.16386_none_7469022ae7b4af06\audiosrv.dll
do not match actual file [l:24{12}]"audiosrv.dll" :
Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFV=}
Expected: {l:32 b:nnanaz11qmr6hVJBLEi8uIvIcI917a/vvZfv7kOHpK+=}
2007-09-05 16:10:22, Info CSI 00000021 [SR] Cannot
repair member file [l:24{12}]"audiosrv.dll" of Microsoft-Windows-Audio-
AudioCore, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2007-09-05 16:10:27, Info CSI 00000022 Hashes for
file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-
audiocore_31bf3856ad364e35_6.0.6000.16386_none_7469022ae7b4af06\audiosrv.dll
do not match actual file [l:24{12}]"audiosrv.dll" :
Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFV=}
Expected: {l:32 b:nnanaz11qmr6hVJBLEi8uIvIcI917a/vvZfv7kOHpK+=}
2007-09-05 16:10:27, Info CSI 00000023 [SR] Cannot
repair member file [l:24{12}]"audiosrv.dll" of Microsoft-Windows-Audio-
AudioCore, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2007-09-05 16:10:28, Info CSI 00000024 Ignoring
duplicate ownership for file [l:64{32}]"\??\C:\Windows\Branding
\Shellbrd" in component Microsoft-Windows-Branding-Shell-HomePremium,
Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0),
Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

its the only bit of the log i can see that has anything to do with
sound.

so i tried to replace the audiosrv.dll with another one but it says i
dont have permission to do anything with system32 folder.
Click to expand...
 
Glad to hear things are working. You persevered. Good job!

On 5 Sep, 15:34, "dean-dean" <[email protected]>
wrote:
To open the entire cbs.log, try right-clicking on Notepad, and then choose
Run as Administrator. Then use File > Open to navigate to the log. Since
the log may be huge (it's used by other programs besides the SFC), you might
want to do this:
To create relevant SFC-only information gleaned from the cbs.log, and put it
in a small file called sfcdetails.txt, right-click Command Prompt (using the
shortcut in Start Menu\Programs\Accessories) and choose Run as
Administrator. By default, the prompt starts
in C:\Users\(Your Name). Type:
cd desktop
Press Enter on your keyboard. Then Copy and Paste this at the prompt:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt
Press Enter. Sfcdetails.txt should then appear on your Desktop.
Looking at entries for the latest date in that
text file , what files are noted as being problematic?

On 4 Sep, 23:37, "dean-dean" <[email protected]>
wrote:
Make sure, too, that in Services, the Multimedia Class Scheduler is set
to
Automatic.
I don't think you have a driver problem, but have, possibly, a Windows
system files problem. For example, is audiosrv.dll found in
C:\Windows\System32\?
Run the System File Checker. To do this, right-click on the Command
Prompt shortcut (in Start Menu\Programs\Accessories), and choose
Run as Administrator. Copy the following, and Paste it after the prompt:
sfc /scannow
Press Enter. It will scan all your system files. It may take a few
minutes. If things are okay, you are given the text message "Windows
Resource Protection did not find any integrity violations". If things
aren't okay, it will attempt to replace the bad system files.

When I search the HP/Compaq site for _Presario_c500_, I got a lot of
results, mostly variations of Presario c500 that I'm guessing are
various model numbers.
*Compaq Presario C500 Notebook PC series
*Compaq Presario C500 CTO Notebook PC
Compaq Presario C500EA Notebook PC
Compaq Presario C500EU Notebook PC
Perhaps you should check too, just to make sure that the link I
supplied earlier was infact for your particular model? This will take
you to the search results: 'Product search results'
(http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=...)
--
dzomlija
____________________________________
Peter Alexander Dzomlija
Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And as
you die, so shall I be Reborn...
- ASUS A8N32-SLi-Deluxe
- AMD Atlon 64 Dual-Core 4800+
- 4GB DDR400
- ASUS nVidia 6600
- Thermaltake Tai-Chi Watercooled Chassis
- 1207GB Total Formatted Storage
- Vista Ultimate x64
thanks for the reply i got the c542ea driver which is the laptop this
1 is. but still not working- Hide quoted text -
- Show quoted text -
ok so ive checked multimedia class scheduler and that is set to
automatic.
audiosrv.dll is present and correct.
but as for the checking of system files i tried this and it came back
with an error and created a log file for that, so i weent to the log
file but it told me i didnt have permission to view it.
any ideas.- Hide quoted text -
- Show quoted text -
Click to expand...
Click to expand...
thanks i think i located the problem, i found this in that log:
Click to expand...
2007-09-05 16:10:20, Info CSI 0000001d [SR] Verify
complete
2007-09-05 16:10:20, Info CSI 0000001e [SR]
Verifying 100 (0x00000064) components
2007-09-05 16:10:20, Info CSI 0000001f [SR]
Beginning Verify and Repair transaction
2007-09-05 16:10:22, Info CSI 00000020 Hashes for
file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-
audiocore_31bf3856ad364e35_6.0.6000.16386_none_7469022ae7b4af06\audiosrv.dl­­l
do not match actual file [l:24{12}]"audiosrv.dll" :
Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFV=}
Expected: {l:32 b:nnanaz11qmr6hVJBLEi8uIvIcI917a/vvZfv7kOHpK+=}
2007-09-05 16:10:22, Info CSI 00000021 [SR] Cannot
repair member file [l:24{12}]"audiosrv.dll" of Microsoft-Windows-Audio-
AudioCore, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2007-09-05 16:10:27, Info CSI 00000022 Hashes for
file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-
audiocore_31bf3856ad364e35_6.0.6000.16386_none_7469022ae7b4af06\audiosrv.dl­­l
do not match actual file [l:24{12}]"audiosrv.dll" :
Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFV=}
Expected: {l:32 b:nnanaz11qmr6hVJBLEi8uIvIcI917a/vvZfv7kOHpK+=}
2007-09-05 16:10:27, Info CSI 00000023 [SR] Cannot
repair member file [l:24{12}]"audiosrv.dll" of Microsoft-Windows-Audio-
AudioCore, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL
(0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2007-09-05 16:10:28, Info CSI 00000024 Ignoring
duplicate ownership for file [l:64{32}]"\??\C:\Windows\Branding
\Shellbrd" in component Microsoft-Windows-Branding-Shell-HomePremium,
Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0),
Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:
31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
Click to expand...
its the only bit of the log i can see that has anything to do with
sound.
Click to expand...
so i tried to replace the audiosrv.dll with another one but it says i
dont have permission to do anything with system32 folder.- Hide quoted text -
Click to expand...
- Show quoted text -
Click to expand...

ok so i tried replacing audiosrv.dll with another one and that didnt
work. stuck for ideas now- Hide quoted text -

- Show quoted text -
Click to expand...

yes fixed finally.

i had another atempt at replacing the audiosrv.dll file, but i got it
from my computer that works and put it on this one now all works.

thank you both for all your help i wouldnt have been able to do it
without the help.
 
It's good to hear (no pun intended).

Let this also be a lesson to all the naysayers and trolls on this
forum. We're all here to help. If you ask the right questions, someone
will find the answer.

--
dzomlija

____________________________________
Peter Alexander Dzomlija
Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And as
you die, so shall I be Reborn...

- ASUS A8N32-SLi-Deluxe
- AMD Atlon 64 Dual-Core 4800+
- 4GB DDR400
- ASUS nVidia 6600
- Thermaltake Tai-Chi Watercooled Chassis
- 1207GB Total Formatted Storage
- Vista Ultimate x64
Click to expand...


thank you all for your help, i'm extreemly gratefull for it.
 
All you really need to do is make sure all the services required for the
audio service to run are running. The main service is Windows Audio and if
you go in the properties of this service and then go to the Dependencies tab
you will see the services required for it to run. Make sure they are all
running and the start the Windows Audio service and it will be all in a good
working condition.
 
Hello. I don't have access to a working audiosrv.dll file. I have looked at
some dll downloading sites but can't find any that will work when replacing
the non-working one.
If someone that has a working one would be so kind as to upload it I would
be very greatful.
 
Could you describe the symptoms? Perhaps it is not dll problem at all? It is
a very broad cast:: audio device is not working? Which device, what is the
problem? Recording? Playing?
 
having the sam problem with my sound, and need to replace the audiosrv.dll
file but i do not have permishin to change it. i see that their is some not
shown quotes and i think that tells me how to replace this system file. i
just upgraded to vista and i ended up with no sound. any way i can replace
that system file?
thanks,
Cody


dean-dean said:
To open the entire cbs.log, try right-clicking on Notepad, and then choose
Run as Administrator. Then use File > Open to navigate to the log. Since
the log may be huge (it's used by other programs besides the SFC), you might
want to do this:

To create relevant SFC-only information gleaned from the cbs.log, and put it
in a small file called sfcdetails.txt, right-click Command Prompt (using the
shortcut in Start Menu\Programs\Accessories) and choose Run as
Administrator. By default, the prompt starts
in C:\Users\(Your Name). Type:

cd desktop

Press Enter on your keyboard. Then Copy and Paste this at the prompt:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Press Enter. Sfcdetails.txt should then appear on your Desktop.

Looking at entries for the latest date in that
text file , what files are noted as being problematic?


mahall1988 said:
ok so ive checked multimedia class scheduler and that is set to
automatic.
audiosrv.dll is present and correct.
but as for the checking of system files i tried this and it came back
with an error and created a log file for that, so i weent to the log
file but it told me i didnt have permission to view it.

any ideas.
Click to expand...
Click to expand...
 
dean-dean said:
Make sure, too, that in Services, the Multimedia Class Scheduler is set to
Automatic.

I don't think you have a driver problem, but have, possibly, a Windows
system files problem. For example, is audiosrv.dll found in
C:\Windows\System32\?

Run the System File Checker. To do this, right-click on the Command
Prompt shortcut (in Start Menu\Programs\Accessories), and choose
Run as Administrator. Copy the following, and Paste it after the prompt:

sfc /scannow

Press Enter. It will scan all your system files. It may take a few
minutes. If things are okay, you are given the text message "Windows
Resource Protection did not find any integrity violations". If things
aren't okay, it will attempt to replace the bad system files.
Click to expand...

Hello dean-dean,
I have the same problem of audio service that is not running.
I follow through your conversation with mahall1988, then
reach at the point where u ask to scan at the command prompt.
After finishing the scanning in the command prompt (sfc/scannow),
my machine gives ""Windows
Resource Protection did not find any integrity violations" yet no sound
produce from my machine.
Thanks in advance, hopefully you can help.
For your info, I m using compaq presario V3000, running on Vista Ultimate 32
bit.
 
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