Test failed when setting up Juno webmail in Microsoft Outlook.

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Following directions to use Microsoft Outlook to view my Juno webmail. Test
settings failed. No instructions on what to do next. Anybody have this
problem?
 
Juno mail is not supported in Outlook AFAIR - check with Juno.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Linda Gannon asked:

| Following directions to use Microsoft Outlook to view my Juno
| webmail. Test settings failed. No instructions on what to do next.
| Anybody have this problem?
 
Well, according to the Microsoft Help section in Outlook 2003, Juno is
supported.
I did a search in the help section of Outlook using "web mail" and came up
with the demo "Set up your Internet e-mail account to work with Outlook". I
followed the instructions which were specific for Juno (there were detailed
instructions for about a dozen different Internet web email sites) but still
am getting the same error messages as others on this forum.

I emailed Juno 2 days ago but am still waiting for a response.
 
in message
Well, according to the Microsoft Help section in Outlook 2003, Juno
is
supported.
I did a search in the help section of Outlook using "web mail" and
came up
with the demo "Set up your Internet e-mail account to work with
Outlook". I
followed the instructions which were specific for Juno (there were
detailed
instructions for about a dozen different Internet web email sites)
but still
am getting the same error messages as others on this forum.

I emailed Juno 2 days ago but am still waiting for a response.
Click to expand...

If your only access to your Juno account is through webmail, no
Microsoft e-mail client will work with it. The webmail support in
Outlook [Express] is for WebDAV scripting over HTTP to Microsoft's own
mail servers, not to anyone else's webmail servers. When you define
an HTTP account in Outlook [Express], you can only define a Hotmail
account. Microsoft knows how to interpret the WebDAV scripting used
in its e-mail clients to its mail server. However, WebDAV access to
free Hotmail accounts was terminated a long time ago so now even
Microsoft's e-mail clients cannot access new *free* Hotmail accounts
(and users that want that access using will need to PAY to upgrade
their Hotmail account).

You must have an account with Juno that provides for access to their
POP and SMTP mail servers to use local e-mail clients; otherwise, all
you probably get with the freebie account is webmail access (i.e., via
browser). You will have to PAY to upgrade from a freebie account at
Juno to get access to their POP and SMTP mail servers so that you can
then use *any* local e-mail client to access your account at Juno.
Did you even bother to search through Juno's online help pages? Took
me all of under a minute to find:

"After June 1, 2004, if you are Juno Free member, you will need to
connect to the Web to read and write email through Email on the Web."
 
Juno finally responded that I need to upgrade my Juno account (from the free
one) in order to use Microsoft Outlook. Thanks for your response. And YES I
did do a search in Juno, however the statement "After June 1, 2004, if you
are Juno Free member, you will need to connect to the Web to read and write
email through Email on the Web" did not make it clear - to me anyway - that I
couldn't use their pop and stmp server to see my email in Outlook.

I don't know why respondents feel the need to treat people with such
nastiness when they post a question and assume they did no research ahead of
time. I stated in my original post that I had spent much time researching in
the Outlook help section.

Vanguard said:
in message
Well, according to the Microsoft Help section in Outlook 2003, Juno
is
supported.
I did a search in the help section of Outlook using "web mail" and
came up
with the demo "Set up your Internet e-mail account to work with
Outlook". I
followed the instructions which were specific for Juno (there were
detailed
instructions for about a dozen different Internet web email sites)
but still
am getting the same error messages as others on this forum.

I emailed Juno 2 days ago but am still waiting for a response.
Click to expand...

If your only access to your Juno account is through webmail, no
Microsoft e-mail client will work with it. The webmail support in
Outlook [Express] is for WebDAV scripting over HTTP to Microsoft's own
mail servers, not to anyone else's webmail servers. When you define
an HTTP account in Outlook [Express], you can only define a Hotmail
account. Microsoft knows how to interpret the WebDAV scripting used
in its e-mail clients to its mail server. However, WebDAV access to
free Hotmail accounts was terminated a long time ago so now even
Microsoft's e-mail clients cannot access new *free* Hotmail accounts
(and users that want that access using will need to PAY to upgrade
their Hotmail account).

You must have an account with Juno that provides for access to their
POP and SMTP mail servers to use local e-mail clients; otherwise, all
you probably get with the freebie account is webmail access (i.e., via
browser). You will have to PAY to upgrade from a freebie account at
Juno to get access to their POP and SMTP mail servers so that you can
then use *any* local e-mail client to access your account at Juno.
Did you even bother to search through Juno's online help pages? Took
me all of under a minute to find:

"After June 1, 2004, if you are Juno Free member, you will need to
connect to the Web to read and write email through Email on the Web."
Click to expand...
 
Outlook does not control what mail programs are supported - the mail providers do, which is why I advised you to check with Juno.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Linda Gannon asked:

| Juno finally responded that I need to upgrade my Juno account (from
| the free one) in order to use Microsoft Outlook. Thanks for your
| response. And YES I did do a search in Juno, however the statement
| "After June 1, 2004, if you are Juno Free member, you will need to
| connect to the Web to read and write email through Email on the Web"
| did not make it clear - to me anyway - that I couldn't use their pop
| and stmp server to see my email in Outlook.
|
| I don't know why respondents feel the need to treat people with such
| nastiness when they post a question and assume they did no research
| ahead of time. I stated in my original post that I had spent much
| time researching in the Outlook help section.
|
| "Vanguard" wrote:
|
|| "Linda Gannon" wrote in message
|| |||
||| Milly Staples wrote:
|||
|||| Linda Gannon asked:
||||
||||| Following directions to use Microsoft Outlook to view my Juno
||||| webmail. Test settings failed. No instructions on what to do
||||| next.
||||| Anybody have this problem?
||||
||
|||| Juno mail is not supported in Outlook AFAIR - check with Juno.
|||
||| Well, according to the Microsoft Help section in Outlook 2003, Juno
||| is
||| supported.
||| I did a search in the help section of Outlook using "web mail" and
||| came up
||| with the demo "Set up your Internet e-mail account to work with
||| Outlook". I
||| followed the instructions which were specific for Juno (there were
||| detailed
||| instructions for about a dozen different Internet web email sites)
||| but still
||| am getting the same error messages as others on this forum.
|||
||| I emailed Juno 2 days ago but am still waiting for a response.
||
|| If your only access to your Juno account is through webmail, no
|| Microsoft e-mail client will work with it. The webmail support in
|| Outlook [Express] is for WebDAV scripting over HTTP to Microsoft's
|| own mail servers, not to anyone else's webmail servers. When you
|| define an HTTP account in Outlook [Express], you can only define a
|| Hotmail account. Microsoft knows how to interpret the WebDAV
|| scripting used in its e-mail clients to its mail server. However,
|| WebDAV access to free Hotmail accounts was terminated a long time
|| ago so now even Microsoft's e-mail clients cannot access new *free*
|| Hotmail accounts (and users that want that access using will need to
|| PAY to upgrade their Hotmail account).
||
|| You must have an account with Juno that provides for access to their
|| POP and SMTP mail servers to use local e-mail clients; otherwise, all
|| you probably get with the freebie account is webmail access (i.e.,
|| via browser). You will have to PAY to upgrade from a freebie
|| account at Juno to get access to their POP and SMTP mail servers so
|| that you can then use *any* local e-mail client to access your
|| account at Juno. Did you even bother to search through Juno's online
|| help pages? Took me all of under a minute to find:
||
|| "After June 1, 2004, if you are Juno Free member, you will need to
|| connect to the Web to read and write email through Email on the Web."
 
Linda Gannon said:
I stated in my original post that I had spent much time researching
in
the Outlook help section.
Click to expand...

If by that you meant that you found help pages at Juno's web site on
how to use Outlook, that only applies if you have a paid account. I
don't use Juno and I found the help page on their free webmail access
pretty easy to find and why I asked if you had bothered to look at
*Juno's* help or if you meant you were digging around inside of
Outlook's help. To get to their web pages that describe setup within
Outlook, I went to www.juno.com, clicked on Help, clicked on a version
(I assumed you would be using version 6 access, the middle button),
and then clicked on E-mail. It seems damn obvious right at the top of
the page where it says, "To take advantage of offline email clients
such as Microsoft Outlook, you must upgrade to a Platinum or Turbo
account." When I click on "Setting Up My E-mail Manually", again I
see that same banner at the top telling you need to PAY to get access
to their mail servers. When I click on Outlook 2002 setup
instructions, there's that banner again. Just how could you miss it?
That's why I still suspect that you really didn't look that very hard
at their help pages or ignored the provided information and went to
what you wanted rather than what they provide. Your mindset was that
you were somehow *due* the access to their POP/SMTP mail servers so
that's the direction you took when wading through their help pages;
i.e., you saw what you expected to see. POP and SMTP servers cost
money to manage and why they want to charge for them. The wrong
assumption apparently made you blind to all those banners.

It's typical to provide the free webmail service as a marketing ploy
to get some of those same users to later "upgrade" (i.e., buy) their
way to the more desirable resources. Also, anytime you use a "free"
resource, you have no recourse should they decide to change their
services, like yanking away mail servers and switching to webmail, or
changing the webmail UI, or taking the service down anytime they
please without notice for any length of time they please, or just
completely cease operations. It's free. You aren't due anything.

If Juno yanked away their POP and SMTP servers and that is what you
were using before, it's a good bet that they sent notification e-mails
to your account to notify you of the change. It's been over 2 years
since the switch so it is likely you were trying to setup a *new*
account at Juno but for some reason thought you were due resources for
a free account. Their setup pages have the notification banners
telling you that a paid account is required. Hard to miss.
 
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