Terminal Services crash? or something else?

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Guest

A company I support (5 hrs a week) have a 2000 Domain with about a dozen
local users, 6 users in a remote office and 4 remote home users. The remote
office uses their own 2000 server in a different domain and they pick up
their mail via Exchange on both servers - the main server collects SMTP via
ISP. Remote (non-office) collect their mail via Outlook Web Access (via
Terminal Services). All remote users use Navision via TS. Access for all
remote users is via browser (http:// ip address / terminals).

Late last week all remote users lost access to Terminal Services. The
browser returned: 'The page cannot be displayed' (IE) or 'Error: Host Not
Accessible' (Firefox). On Tuesday I uninstalled/reinstalled Terminal
Services and the problem was resolved. Today (Thursday) the problem has
returned - all remote users are unable to login via Terminal Services.

SMTP email is still going to the remote office, and FTP access is still
available so we know the router/firewall are ok. No changes have been made
to Firewall config.

Where/how can I identify where the problem is? How can I resolve it
permanently without having to re-install TS on a regular basis/
 
Something I forgot to mention .... the reason I uninstalled/reinstalled TS on
Tuesday was because I could not 'Start/Stop/Restart' as all options were
greyed out. I did try setting the startup to manual but as soon as I started
teh service after rebooting the options were greyed out and users still had
no access.

After reinstalling the options were still greyed out.

Any help appreciated.
 
Resolved! It wasn't Terminal Services which was the problem. The Web Server
service had stopped for some reason. Restarting the Web Server service gave
users access again.
 
Glad you solved your problem!

In case that you still worry about the greyed out options on the TS
service: this is by design. Documented here:

278657 - Terminal Services Cannot Be Manipulated
http://support.microsoft.com/?kbid=278657

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
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