Temporary Internet files folder size is being automatically set to

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Guest

About 10 days ago, I started experiencing a weird problem with my temporary
internet files folder. For some reason, the folder size is being
automatically changed to a size of zero, which prevents IE from storing
temporary files. This significantly degrades performance and causes many
pages to fail to load. The only way that I know to correct the problem is to
go to the control panel, add-remove programs, uninstall Windows components
and unistall IE. If I shut down my PC, restart and re-install IE components,
the problem is fixed. Unfortunately, it comes back, usually within a few
hours of use. I think that I must have a program that running on my PC that
is causing the problem. Has anyone experienced this? Does anyone know how
to fix the problem?
 
Mike said:
About 10 days ago, I started experiencing a weird problem with my
temporary internet files folder. For some reason, the folder size is
being automatically changed to a size of zero, which prevents IE from
storing temporary files. This significantly degrades performance and
causes many pages to fail to load. The only way that I know to
correct the problem is to go to the control panel, add-remove
programs, uninstall Windows components and unistall IE. If I shut
down my PC, restart and re-install IE components, the problem is
fixed. Unfortunately, it comes back, usually within a few hours of
use. I think that I must have a program that running on my PC that
is causing the problem. Has anyone experienced this? Does anyone
know how to fix the problem?

Cannot Change Temporary Internet Files Cache Size
http://support.microsoft.com/?kbid=195163
You Cannot Change the Temporary Internet File Folder or the Cache Size
http://support.microsoft.com/?kbid=301897

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 
Hi Mike :-)

Try the following and see if it helps:

Your History folder may be damaged.

Or the History folder can be deleted manually:
See: How To Delete the Internet Explorer Temporary Internet Files:
http://mvps.org/winhelp2002/delcache.htm

Free History Eraser from
http://smartprotector.com/eraser/free-history-eraser.htm will delete the
History folder in Windows 9x,2K, XP.

or.......

Try installing TweakUI.
http://www.aumha.org/freeware/freeware.php#tweakui

Then Paranoia tab> clear IE history at log-on.(You may also select it, and
click clear now.)

also..............

History folder corrupted -

For W98 (W98se) proceed as follows as per Sandi's site:
http://inetexplorer.mvps.org/answers_8.htm#deltree

1) Start>Shutdown>Re-start in MS-DOS mode
2) Wait for Mouse to be recognized, and for the system to stabilize.
3) At the prompt of C:\> type the words: "Deltree History" (Note: there is
a space between the two. Do not use any " quotation marks)
5) press enter
6) A confirmation request appears (Y/N)
7) Type: "Y" and press enter (no quotation marks)
8) Another prompt will appear (Y/N)
9) Type: "Y" and press enter.
10) Hit Ctrl-Alt-Del to close out of the DOS session and to re-boot in
normal mode.

The same process may be followed for your Temporary Internet Files as well.
This will create a new Index.dat file free of corruption and sized at 32 KB.
In that case the command line to use will be "Deltree Tempor~1"

Proceed slowly and carefully, noting that each command and instruction is
followed.

IF you've been using any other method of cleaning files and stuff out of
the Content.IE5 folder other than the use of IE Options>delete files>delete
all off-line content> OK>OK out. Stop doing that. The aforementioned
process of using IE Options is the only safe and prescribed way of
cleaning. (other than the DOS Deltree command)

For XP follow the instructions at Mike Burgess' site as the process and
paths differ from W98:
http://mvps.org/winhelp2002/delcache.htm
To delete the History folder and index.dat (XP)

Log on as Administrator and delete the desired <username> folder and reboot.
(or log on as another user that has Administrator privileges)
Example: "C:\Documents and Settings\username\Local Settings\HISTORY"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Instructions below courtesy of Henri Leboeuf:

Reconfigure Windows Explorer to show Hidden Files:
Open the Windows Explorer Folder Options - View [tab]:

Scroll down to the "Files and Folders" section.
Select: "Display the contents of system folders".

Scroll down to the "Hidden Files and Folders" section.
Select: "Show hidden files and folders", Ok the prompt
Uncheck: "Hide file extensions for known file types"
Uncheck: "Hide protected operating system files" Ok the Prompt, click Apply

Click the "Apply to all Folders" button. Close Windows Explorer.


You may also have to go to Safe Mode to delete files/folders.

A Description of the Safe Mode Boot Options in Windows XP
This article discusses the several Safe Boot options that Windows supports.
These options load a minimal set of drivers. You can use these options to
start Windows so that you can modify the registry or load or remove drivers.
http://support.microsoft.com/?kbid=315222 (XP 11/5/2003)

Web page: http://www.colba.net/~hlebo49/index.htm

also............

If you have McAfee AV running:

McAfee gave this solution to the bug where VirusScan 6 stops your Internet
Explorer History file working. Hope it is of some help:

Open VirusScan console
Select "Pick a task..."
Select "Change my VirusScan settings"
Select "Configure VShield background scanning"
Select "Customise your VShield settings"

Select the "Internet Filter" icon from the icons down the left hand side On
the "Detection" tab, in the 'Applet filters' section, remove the tick next
to "ActiveX Controls".

It is also possible that you have some 3rd party program on your system that
is causing the problem, therefore, you might want to do the following if the
other does not resolve the problem:

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Be sure to run CWShredder, Ad-aware and Spybot.
Also be sure to use the About:Buster here
http://www.majorgeeks.com/download4289.html
http://www.atribune.org/downloads/AboutBuster.zip
AdAware se (Free)
http://www.lavasoftusa.com/support/download/
the newest version of CWShredder (2.0) here:
http://www.majorgeeks.com/download3019.html
and the HijackThis. Please do not post your log to this
newsgroup, but to the SpywareInfo or the Aumha HiJackThis forums
http://forum.aumha.org/viewforum.php?f=30, to allow the experts there to
evaluate your log and advise you of the necessary steps to clean your
system.

CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

Also, get a copy of WinsockFix Utility
http://www.dfwonline.net/files/WinsockFix.zip
or
WinsockXPFix available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
Also, with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
also
From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
also ....
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)


If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.

Hope this helps

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
Thanks, Frank. Both support articles are for older versions of IE. While I
am running McAfee, article 301897 doesn't work because I don't have the .exe
file that it referenced. I will follow the directions in article 195163 next
time is happens.

Thanks again for the help.

-Mike.
 
Wow, Jan! What a mouthful. If I can't fix the problem between your
recommendations and Frank's, I'll just throw my PC away and start over!

-Mike.

Jan Il said:
Hi Mike :-)

Try the following and see if it helps:

Your History folder may be damaged.

Or the History folder can be deleted manually:
See: How To Delete the Internet Explorer Temporary Internet Files:
http://mvps.org/winhelp2002/delcache.htm

Free History Eraser from
http://smartprotector.com/eraser/free-history-eraser.htm will delete the
History folder in Windows 9x,2K, XP.

or.......

Try installing TweakUI.
http://www.aumha.org/freeware/freeware.php#tweakui

Then Paranoia tab> clear IE history at log-on.(You may also select it, and
click clear now.)

also..............

History folder corrupted -

For W98 (W98se) proceed as follows as per Sandi's site:
http://inetexplorer.mvps.org/answers_8.htm#deltree

1) Start>Shutdown>Re-start in MS-DOS mode
2) Wait for Mouse to be recognized, and for the system to stabilize.
3) At the prompt of C:\> type the words: "Deltree History" (Note: there is
a space between the two. Do not use any " quotation marks)
5) press enter
6) A confirmation request appears (Y/N)
7) Type: "Y" and press enter (no quotation marks)
8) Another prompt will appear (Y/N)
9) Type: "Y" and press enter.
10) Hit Ctrl-Alt-Del to close out of the DOS session and to re-boot in
normal mode.

The same process may be followed for your Temporary Internet Files as well.
This will create a new Index.dat file free of corruption and sized at 32 KB.
In that case the command line to use will be "Deltree Tempor~1"

Proceed slowly and carefully, noting that each command and instruction is
followed.

IF you've been using any other method of cleaning files and stuff out of
the Content.IE5 folder other than the use of IE Options>delete files>delete
all off-line content> OK>OK out. Stop doing that. The aforementioned
process of using IE Options is the only safe and prescribed way of
cleaning. (other than the DOS Deltree command)

For XP follow the instructions at Mike Burgess' site as the process and
paths differ from W98:
http://mvps.org/winhelp2002/delcache.htm
To delete the History folder and index.dat (XP)

Log on as Administrator and delete the desired <username> folder and reboot.
(or log on as another user that has Administrator privileges)
Example: "C:\Documents and Settings\username\Local Settings\HISTORY"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Instructions below courtesy of Henri Leboeuf:

Reconfigure Windows Explorer to show Hidden Files:
Open the Windows Explorer Folder Options - View [tab]:

Scroll down to the "Files and Folders" section.
Select: "Display the contents of system folders".

Scroll down to the "Hidden Files and Folders" section.
Select: "Show hidden files and folders", Ok the prompt
Uncheck: "Hide file extensions for known file types"
Uncheck: "Hide protected operating system files" Ok the Prompt, click Apply

Click the "Apply to all Folders" button. Close Windows Explorer.


You may also have to go to Safe Mode to delete files/folders.

A Description of the Safe Mode Boot Options in Windows XP
This article discusses the several Safe Boot options that Windows supports.
These options load a minimal set of drivers. You can use these options to
start Windows so that you can modify the registry or load or remove drivers.
http://support.microsoft.com/?kbid=315222 (XP 11/5/2003)

Web page: http://www.colba.net/~hlebo49/index.htm

also............

If you have McAfee AV running:

McAfee gave this solution to the bug where VirusScan 6 stops your Internet
Explorer History file working. Hope it is of some help:

Open VirusScan console
Select "Pick a task..."
Select "Change my VirusScan settings"
Select "Configure VShield background scanning"
Select "Customise your VShield settings"

Select the "Internet Filter" icon from the icons down the left hand side On
the "Detection" tab, in the 'Applet filters' section, remove the tick next
to "ActiveX Controls".

It is also possible that you have some 3rd party program on your system that
is causing the problem, therefore, you might want to do the following if the
other does not resolve the problem:

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Be sure to run CWShredder, Ad-aware and Spybot.
Also be sure to use the About:Buster here
http://www.majorgeeks.com/download4289.html
http://www.atribune.org/downloads/AboutBuster.zip
AdAware se (Free)
http://www.lavasoftusa.com/support/download/
the newest version of CWShredder (2.0) here:
http://www.majorgeeks.com/download3019.html
and the HijackThis. Please do not post your log to this
newsgroup, but to the SpywareInfo or the Aumha HiJackThis forums
http://forum.aumha.org/viewforum.php?f=30, to allow the experts there to
evaluate your log and advise you of the necessary steps to clean your
system.

CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

Also, get a copy of WinsockFix Utility
http://www.dfwonline.net/files/WinsockFix.zip
or
WinsockXPFix available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
Also, with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
also
From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
also ....
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)


If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.

Hope this helps

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm




About 10 days ago, I started experiencing a weird problem with my temporary
internet files folder. For some reason, the folder size is being
automatically changed to a size of zero, which prevents IE from storing
temporary files. This significantly degrades performance and causes many
pages to fail to load. The only way that I know to correct the problem is to
go to the control panel, add-remove programs, uninstall Windows components
and unistall IE. If I shut down my PC, restart and re-install IE components,
the problem is fixed. Unfortunately, it comes back, usually within a few
hours of use. I think that I must have a program that running on my PC that
is causing the problem. Has anyone experienced this? Does anyone know how
to fix the problem?
 
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