M
muzzy
I recently had a problem with the Service pack 1 for flight simulator
X. After several tries on the flight sim support groups with no help I
got the customer support number and called Microsoft. I spent over two
excrutiating hours with a gal and then a guy in India trying to solve
the problem. If I would have been able to understand what they were
saying, the problem would have been dealt with in about 15 minutes. I
have no problems with India or her citizens - they are usually very
polite and want to help - BUT - the accented speech when dealing with
complex technical issues is not acceptable. (I certainly commend the
people of a foreign country for learning another language and having
the gumption to try to help other foreigners with their problems). The
problem is with Microsoft, not India. I surely hope the Microsoft
people read this group. IT'S NOT WORKING OUT PEOPLE - DO SOMETHING
ABOUT IT PLEASE.
X. After several tries on the flight sim support groups with no help I
got the customer support number and called Microsoft. I spent over two
excrutiating hours with a gal and then a guy in India trying to solve
the problem. If I would have been able to understand what they were
saying, the problem would have been dealt with in about 15 minutes. I
have no problems with India or her citizens - they are usually very
polite and want to help - BUT - the accented speech when dealing with
complex technical issues is not acceptable. (I certainly commend the
people of a foreign country for learning another language and having
the gumption to try to help other foreigners with their problems). The
problem is with Microsoft, not India. I surely hope the Microsoft
people read this group. IT'S NOT WORKING OUT PEOPLE - DO SOMETHING
ABOUT IT PLEASE.