Nicholas Babb said:
I am trying to browse the internet, but get a "Page Not
Found" error. When pinging yahoo.com I get something
like "unknown host". When pinging the IP address for
yahoo.com, I am successful at pinging. When trying to go
to yahoo.com using its IP address in IE, I get "Page Not
Found". When tracerouting that IP address, I get "No
resources". I tried reinstalling (without formatting)
Windows XP but didn't seem to help anything. Anyone who
can help, god bless!! Thanks in advance.
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Well, first of all, does your XP CD include Service Pack 1?
If not, then that reinstall of XP has removed Service Pack1.
Also all critical updates have been removed, meaning that you
are again vulnerable to all of the new generation of worms
out there on the Internet.
So once you do get back online, the first thing you will need
to do will be to install all critical updates again.
I see you did not mention what kind of Internet connection
you are using.
Is it a Cable modem or DSL modem or Dial Up?
Is there a router involved?
Do you have a third-party firewall program installed?
If no third-party firewall program installed, do you have the
XP ICF enabled? If not, please enable it immediately.
"Page Cannot Be Displayed" can be caused by any number
of reasons.
More information is needed to try to get to the bottom of
this issue.
START > RUN > winmsd
System Information | Components | Network | Protocol
For each section, what do the values for "Name" start with?
If the values start with anything other than "MSAFD" or "RSVP"
then that value probably points to the culprit that is causing
the issue. If the Name values do start with "MSAFD" or "RSVP"
then this means that the Winsock keys in the registry are not the
problem.
If the values do start with something else, see if you can uninstall
the program that is responcible, and see if then can browse the
Internet again.
Otherwise try this procedure:
(If you are using a third party firewall, enable the XP ICF also
before proceeding as your third party firewall may need to be
reinstalled after this procedure)
Step 1: Delete registry keys
A)Open Regedit from the Run line
B)Go to both of the following keys, EXPORT each of them, and then delete them:
(To export a key, you right click on it and choose "export" - you can choose where to export them to -
DESKTOP is handy -
and you need to type in a file name such as "exported Winsock key" / "exported WinSock2 key"
and then click on SAVE)
HKLM\SYSTEM\CurrentControlSet\Services\Winsock
HKLM\SYSTEM\CurrentControlSet\Services\WinSock2
C)Restart the computer
NOTE: It is important to restart the computer after deleting the Winsock keys.
Doing so causes the XP operating system to recreate shell entries for those two
keys. If this is not done, the next step does not work correctly.
Step 2: Install TCP/IP on top of itself
A)Open the properties window of the network connection (Local Area Connection)
B)Click Install
C)Click Protocol, then Add
D)Click Have Disk
E)Type the path to the \%systemroot%\inf folder (usually C:\Windows\inf) and click OK
(if you try to click Browse, then browse to the \inf folder,
it may not show up in the list)
F)You should now see "Internet Protocol (TCP/IP)" in the list of available
protocols. Select it and click OK.
G)Restart the computer
When the computer reboots you will have functional Winsock keys.
If so, then be sure to delete the exported winsock and winsock2 reg files.
(You don't want to accidentally put them back in the registry)
If you are using a third party firewall program, it may need to be reinstalled.
If the Winsock keys are not the issue, then I suggest doing this:
Control Panel | Internet Options | General tab:
Delete all cookies, Delete all temporary internet files, clear history,
remove all downloaded program files (click on the "Settings" button
and then "View Objects")
Now on the Advanced tab of Internet Options | Browser section -
Uncheck "Enable third-party browser extensions (requires restart)
Click Apply and OK at the bottom
Restart the computer.
Try browsing again
If you do get back online, then go to the Windows Update site and
install all critical updates again.
Also you might consider trying an Anti Spyware program:
Ad-aware 6.0 build 181
http://download.com.com/3000-2144-10214379.html?tag=list
Spybot - Search & Destroy 1.2
http://download.com.com/3000-2144-10194058.html?tag=list
Please post back with any results or lack there of.
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